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Customer Service Associate

We are looking for an experienced and hard-working customer service associate to answer customer queries and complaints in a quick, proficient, and professional manner. To do well in this role, you should have an outgoing and positive demeanor, a motivated and energetic work ethic, and you need to remain calm when customers are frustrated.

Duties and Responsibilities

Ensure customer satisfaction by providing professional and outstanding customer support.

Communicating with customers through various customer channels. (Live web chat, Social Media, Email, Phone call)

Identifying customer questions, concerns, and overall needs, and responding promptly, and providing accurate answers and solutions.

Addressing and resolving customer complaints in a compassionate and patient manner.

Be knowledgeable in the operational process and follow operations procedures.

Record customer interactions, feedback, and complaints.

Performing other duties as the need arises.

Requirements and Qualifications

Customer service experience is a must

High standard of English

Strong communication skills (both verbal & written)

Average computer literacy

Motivated, energetic and driven work ethic

Outgoing, friendly and compassionate personality

Time management skills

Ability to work independently or with a team

Ability to multitask and solve problems under pressure

Willing to work 6 days a week

Evner: Kundeservice, Shopify, Kundeservice

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Om arbejdsgiveren:
( 8 bedømmelser ) Warrington, United Kingdom

Projekt ID: #32157408

52 freelancere byder i gennemsnit $6/timen for dette job

(37 bedømmelser)
7.9
genessamaecuteng

Hello, I understand you are in need of a Customer Service Associate. I am very well trained and experienced. I am confident that my 10 years of experience in the BPO industry as well as my 10 years experience of being Flere

$8 USD / time
(1 bedømmelse)
6.8
Excelentt

I have done the exact same task before. Kindly share more details on chat. Looking forward to your message. Moreover, I have 11 years of experience.

$5 USD / time
(47 bedømmelser)
6.6
mohamedBJ

Hi I am an expert in customer service and can start right away As a freelancer, I try to make my clients' lives easier by giving them a positive experience and handing over quality work. Still not sure I am the right Flere

$5 USD / time
(10 bedømmelser)
5.9
optimuzz

Hi there, This is Riyad from Bangladesh. I read the job description thoroughly and understood what you are looking for. Please visit my profile to check out the reviews from my past clients. I have over 8 years of c Flere

$8 USD / time
(4 bedømmelser)
4.8
FirstChoiceWeb

Hello There, I have reviewed the project detail and I think we can be the best choice for this project since we have a lot of experience working as a virtual assistant for many businesses. In our previous projects we h Flere

$3 USD / time
(4 bedømmelser)
4.0
(2 bedømmelser)
3.6
(3 bedømmelser)
1.7
hijabnn91

Hi Thanks for your valuable time reading out my response about your job posting related to the Customer service, technical support position in your Organization. I have gone through the detailed job description careful Flere

$5 USD / time
(2 bedømmelser)
1.6
bpo0995

After reviewing the job post and the description I believe I am the best fit for this role. I have been working in customer service for over ten years and specialize in phone support. I have a great experience of answe Flere

$5 USD / time
(2 bedømmelser)
1.6
aamtech1

Hello, I will be glad to build up your Shopify Store. I ensure total plan fulfillment. My innovative plans will doubtlessly make you state "goodness". With more than 5 years, I have taken a shot at 1500+ E-Commerce ve Flere

$5 USD / time
(1 bedømmelse)
1.1
(1 bedømmelse)
1.1
Sophyn

Hello My name is Sophia and I would love to be your customer service associate. My oral and written English are excellent. I am a customer centric personnel who works well independently and in a team. My expertise incl Flere

$5 USD / time
(0 bedømmelser)
0.0
kemboipatsy

I have six years experience in customer service and a passion for solving client issues and helping out. I'd be a good match for this job.

$5 USD / time
(0 bedømmelser)
0.0
limonmolla

Hi There, I have been going through the customer service of Shopify e-commerce website for a long time. I am able to your work, Hope you will be satisfied for seeing my work. I am looking forward to working with you, I Flere

$4 USD / time
(0 bedømmelser)
1.2
Isiakatunde37

Hi I'm a professional data entry and virtual assistant specialist. I can help you with your calls, emails, and other administrative task in general. With my enormous experience in the telemarketing industry, I have Flere

$5 USD / time
(1 bedømmelse)
0.0
cabe13rive

I have 10 years of experience in Customer Service assisting U.S. Canadians, Uk, and latin american Customers. I was trained at a large Call Center. Also 3 years in data entry reseach. with a pharmaceutical company loca Flere

$2 USD / time
(0 bedømmelser)
0.0
jenhoney20

Hello there, I believe I am an excellent candidate for the job, with over 3+ years of  experience in creating an effective and organized environment in which i can excel resolving issues and developing relationships t Flere

$5 USD / time
(0 bedømmelser)
0.0
kuppz123

Handle Customer Service representative responsibility. I ventured into appointment settings, telemarketing mostly in Real estate and medical insurances, etc. Able to work under pressure and can do personal, business se Flere

$5 USD / time
(0 bedømmelser)
0.0
mnelson94

Hi I have the perfect Customer Service agent in my Call Center that is an expert with years of experience, she is ready to work on this Campaign for you. She speak fluent English and we can start immediately. We a Flere

$8 USD / time
(0 bedømmelser)
0.0