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Customer Resolution Specialist – Online Retail Store

Customer Resolution Specialist – Online Retail Store

Task:

The main purpose of this role is to resolve customer complaints and negative feedback for our online retail store. You will convert negative feedback placed about our store by customers to positive feedback.

Other tasks include improving our current customer service communications and processes with customers.

Successful Applicant:

Must show experience in similar roles and have proven success in resolving customer complaints and converting negative feedback to positive feedback.

Duration:

This is a ongoing role starting with approximately 5 hours per week and potentially increasing more hours and responsibilities for the right person.

Details:

• Contacting customers will be mostly by email (outlook)

Requirement:

1. Must be able to successfully convert negative feedback to positive feedback on our store by customers

2. Must be able to work and respond to customers within the hours of 8am-6pm New Zealand time

3. Must have access to Microsoft Outlook and Excel

Evner: Customer Experience, Kundeservice, Kundeservice

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Om arbejdsgiveren:
( 3 bedømmelser ) Auckland, New Zealand

Projekt ID: #19234950

30 freelancere byder i gennemsnit $7/time for dette job

jkaranm

Hi Future Client, I am one of the Preferred Freelancer and I have a badge on my profile. My business is to make your business effective, profitable & efficient. I/my team are able to have a sound understanding of o Flere

$10 NZD / time
(29 bedømmelser)
7.7
VOTIKO

Hi We are expert in telemarketing and we can help you with best customer resolution service. we will handle all your customers very professionally and will help you to improve customer satisfaction ratio. Votiko Flere

$7 NZD / time
(3 bedømmelser)
4.5
Bhawnakul9

Hi, I have got your job posting on Customer Resolution Specialist – Online Retail Store. According to your job description, you need a fast one for helping you in your tasks. And yes you have mentioned about your tim Flere

$4 NZD / time
(1 bedømmelse)
1.8
saminatariq25

I have read the project's details and willing to provide customer support to your clients. I do manage eBay, Shopify stores. I provide customer support to clients via Zendesk, Slack, Gmail, Tickets, Messenger, etc. Fee Flere

$8 NZD / time
(1 bedømmelse)
1.6
$7 NZD / time
(0 bedømmelser)
0.0
robisnonjacque

Trained csr. Basic training and experience and qualities includes; works well with customers, documenting accounts.. and updating information on customers accounts

$7 NZD / time
(0 bedømmelser)
0.0
fannyfiallostv

Hi, I'm interested in working on your project. Please, give me the opportunity. I'm very responsible. I am available to begin the immediate process, available 24 hours a day, 7 days a week and available to work the hou Flere

$4 NZD / time
(1 bedømmelse)
0.0
wills1princess

I believe I am the most qualified for the job because I have a total of 11 years of experience as a Customer Service Representative. I possess a combination of skills and experience, I can deliver exceptional results, Flere

$7 NZD / time
(0 bedømmelser)
0.0
isaacodartey083

I am devoted person who does all task assigned to him, i know my way around computers and will do everything as requested by my supervisor. Thanks

$5 NZD / time
(0 bedømmelser)
0.0
fennypeiffer

Good Morning, My name is Fenny Peiffer. I may not have any listed experience on my profile but I am definitely not a newbie. I started working a VA in 2013 for a real estate directory website. Doing tasks such as dat Flere

$11 NZD / time
(0 bedømmelser)
0.0
gladysjarquio

I'm a pleasant, organized, and self-motivated professional with more than six years of experience providing comprehensive customer service and support to clients.

$7 NZD / time
(0 bedømmelser)
0.0
zaibyousaf

Hi there, I hope you are fine today. I saw your project today I thought I can do this project Because I have more than 4 years of experience in Customer Service. And Currently, I'm working with the pizza73 company past Flere

$7 NZD / time
(0 bedømmelser)
0.0
evapnev

To whom it may concern, Please accept my bid for your position as a Customer Resolution Specialist. Professionalism, reliability and excellent organisation skills are what I have as a priority when I start a new p Flere

$6 NZD / time
(0 bedømmelser)
0.0
saqibstubborn

already working in customer care .. will cover your hours as per you demand .. work efficiency would be 100 percent .. thanks i need job so please consider

$5 NZD / time
(0 bedømmelser)
0.0
rajendragupta84

Hello sir , I have experience of 10 years providing customer support to end customers and handling various disputes and we have a specialised team for risk management and after sales support . Relevant Skills and Expe Flere

$8 NZD / time
(0 bedømmelser)
0.0
juliecore71

To the Hiring Manager, I am the best fit for the job because I have a solid knowledge of Customer Service and a proven track record. Customer Satisfaction has been my bread and butter since I entered BPO last 2006. Flere

$11 NZD / time
(0 bedømmelser)
0.0
SeniR

With over 6yrs of experience.I specialise in customer support,data entry,emails to clients,sales&marketing,etc.. I can have your projects completed within your preferred time frame

$7 NZD / time
(0 bedømmelser)
0.0
ChowdhuryRafid

Hi, I am a professional virtual customer service manager working for last 8 years. I can manage your on-line stores and provide all types of customer service and other virtual support needed. I am okay with all the r Flere

$10 NZD / time
(0 bedømmelser)
0.0
miller679

I am a well experienced admin/ telemarketer specialising in cold calling and appointment setting. I have done many projects especially as a Virtual assistant and telemarketer for various types of companies around New Z Flere

$8 NZD / time
(0 bedømmelser)
0.0
sarmadmoukalled

dear employer, i am a customer service representative at a telecommunication company with an experience of 2 years, so due to that i am attentive to details which will serve your request. looking forward working w Flere

$7 NZD / time
(0 bedømmelser)
0.0