Chinese-English Email Support VA

@rajat07me

Hi, I can help manage this inbox consistently and keep replies natural in both English and Simplified Chinese. I’m comfortable working inside G m ai l with labels, filters, canned responses, and keeping response times tight during business hours. The daily Google Sheet summary and escalation handling are straightforward for me as well. If you want, I can start with your existing templates and quickly align with your preferred tone.

@concjames

I am a native Chinese speaker based in Hong Kong, proficient in both traditional and simplified Chinese. My strong language skills enable me to write, read, and translate complex content accurately. Over the years, I have completed numerous translation projects from English to Chinese, with a proven track record of delivering high-quality work that meets deadlines and exceeds expectations. With extensive experience in translation, I ensure that content is accurately adapted while preserving its tone and meaning. My academic background in Biomedical Engineering further enhances my ability to handle technical and specialized translations. I am also skilled in writing general articles on topics such as engineering, medicine, and more. My expertise extends to SEO writing, where I create optimized content across industries like tourism, cooking, IT, and healthcare, helping clients improve their online visibility. I pride myself on delivering more than 10,000 words daily while maintaining exceptional quality. My ability to manage multiple projects efficiently ensures that deadlines are met without compromising on excellence. Positive feedback from previous employers highlights my reliability, attention to detail, and dedication to producing outstanding results.

@Lindaz2024

Hi I should be a great fit for this role, as I am a native Chinese with excellent proficiency in English, experienced in customer service and supporting roles, I would love to learn more about your position. Regards, XiaoJun

@Joya1996

Hi there, I’d be a good fit for this bilingual support role. Your process is well outlined, and I can handle inbox-zero management, customer-friendly replies, template-based responses, and end-of-day summaries without making things complicated for you. I’m also comfortable maintaining a warm but professional tone while working within a 4-hour response window. If awarded, I can get familiar with the templates and tagging system very quickly.

@mabelj3

Dear Hiring Manager, I'd love to support your customer service team. I have experience providing e-commerce email support for a European-based company, assisting customers with order inquiries, shipping updates, returns, refunds, and product questions. I also supported a U.S.-based cleaning business, handling customer emails, phone calls, appointment scheduling, and coordinating with staff to ensure a smooth customer experience. In my e-commerce role, I regularly communicated with customers from different countries, including Chinese-speaking customers, using approved translation tools where needed to ensure responses remained accurate, professional, and customer-friendly. I'm comfortable adapting templates, managing Gmail efficiently with labels and filters, and maintaining fast response times. You can count on me for: Professional and empathetic email support. Accurate handling of multilingual customer inquiries. Strong attention to detail and excellent organization. Daily inbox management and clear escalation reports. Reliable communication and immediate availability. I'm confident I can maintain your response-time standards while delivering a positive experience for every customer. I'd welcome the opportunity to discuss how I can support your team. Kind regards, Mabel Johnson

@saddamhussainof5

Hello, I understand the importance of managing your customer support inbox efficiently for your UK-based business catering to both English- and Chinese-speaking customers. With my expertise in Customer Support and Email Marketing, I will ensure prompt and accurate responses in both languages, maintaining a friendly and solution-oriented tone. I am experienced in clear translation between Chinese and English, handling product inquiries, and providing shipment updates while ensuring consistency in tone and detail. I will follow your provided reply templates, adapt them as needed, and tag messages requiring your direct input. Proficient in Gmail, I will manage labels, filters, canned responses, and shortcuts to maintain quick response times within the 4-hour window during UK business hours. Daily deliverables will include clearing the inbox, writing replies in fluent English or Simplified Chinese, and providing a summary in a shared Google Sheet for any escalations or follow-ups. I am available to work according to the Philippines timezone to meet your requirements effectively. If given the opportunity, I look forward to expanding my role into light marketing email tasks in the future. Best regards, Saddam

@ankits0192

Hi, You need daily inbox management with flawless Chinese‑English translation and a 4‑hour response SLA. You require logging into a shared Gmail each weekday, replying using provided templates (or adapting them), tagging messages for review, and summarizing escalations in a Google Sheet. I will set up Gmail labels, filters, and canned responses to automate triage, then translate each inquiry accurately, preserving product and shipment details. I’ll clear the inbox to zero or tag items, and log daily summaries in the shared sheet, ensuring the 4‑hour window is met through proactive monitoring. My recent work integrating a support chatbot that answered order and product questions reduced repetitive email volume, demonstrating my ability to handle bilingual support efficiently. I provide an upfront estimate, send proactive updates, test each template for consistency, and hand over a clear SOP. Do you have any specific tag categories you’d like me to use? Are there peak times when inquiry volume spikes? Will the shared sheet be pre‑structured with columns for escalations? Looking forward to your reply.

@yqw1

As a native Chinese postgraduate student, my biggest strengths lie in flawless bilingual Chinese-English writing and abundant flexible spare time for long-term stable customer support. I own practical experience handling email customer service, and my language expression is natural, polite and good at flexible problem solving. I am fully skilled with all Gmail functions such as labels, filters and canned reply templates, and I will strictly meet your 4-hour reply SLA during UK business hours. I will reply routine customer inquiries with your templates, tag complicated matters for your check, and finish daily summaries in the shared Google Sheet as requested. Besides daily inbox management, I am available to take over additional light email marketing tasks when your team expands this role later. This is my very first project on this platform, so I am glad to provide a low competitive bid and consistent high-quality work in exchange for my first genuine positive review.

@NicoleDong

Hi, I’m keen on this long-term bilingual email support role. I’m a university lecturer with only two weekly classes, so I have plenty of time to meet your 4-hour reply SLA in UK working hours. I was President of Amazon Global SPS China, managing cross-border customer service teams. I’m experienced in handling mass customer enquiries, bilingual correspondence and standardized service workflows. I can deliver accurate Chinese-English translation, flexibly adapt reply templates and tag complex issues. Familiar with Gmail labels, filters and canned responses; I’ll submit daily summaries on Google Sheet as requested. I keep replies friendly, concise and solution-focused, and I’m ready for extra light marketing email work later. Looking forward to cooperating with you.

@qingz0

Hello, I’m very interested in this long-term customer support role. I am a Chinese professional with a Master’s degree from University College London (UCL), with extensive experience studying and communicating in an English-speaking environment. I am highly confident in written English and professional email communication, while also being a native Simplified Chinese speaker. My key advantage is that I offer more than translation. I have practical experience in international business, procurement, supplier communication, product enquiries, orders, and cross-border shipping. This means I can understand the business context behind customer messages and respond accurately and naturally, rather than simply translating word-for-word. I am comfortable managing Gmail using labels, filters, templates/canned responses and shortcuts. I can: • Reply naturally in English or Simplified Chinese • Follow and adapt your templates • Handle product, order and shipment enquiries • Tag and escalate issues requiring your input • Maintain clear daily notes in Google Sheets • Consistently meet your 4-hour SLA during UK business hours I am looking for a stable, long-term collaboration and would also be happy to support future email marketing tasks. Best regards, Qing

@alexchoy9442

Nice to see your project on the platform. I have experience of your similar project. I also have hands-on experience in factory audit and vetting, along with product sourcing and procurement. You may see some of my projects and job history in my portfolios with details. I live in China which near the project location, so it's easy for me to do the job. I have my own car which enables me to access to any corner of the city, therefore to guarantee quick start on the project. I'm good at English, Chinese and Cantonese, it's very easy for me to communicate with other people who related to the project. I can start immediately and will submit deliverables in high quality. Hope for cooperation soon. Thanks

@seanking1996

Hi, I’m a native Simplified Chinese speaker with professional working proficiency in English and extensive hands-on experience in customer service and customer operations. What makes me a particularly good fit for this role is that my experience goes beyond translation. I have managed customer service operations, customer data, escalation processes, reporting, and business systems, so I understand the importance of response time, consistency, accurate records, and proper escalation. I can support your daily workflow by: • Responding naturally and professionally in Simplified Chinese and English • Managing Gmail labels, filters, templates, and inbox priorities • Handling product, order, and shipment enquiries • Escalating refunds or non-standard issues appropriately • Maintaining clear daily records in Google Sheets • Working consistently toward your 4-hour response SLA I am interested in a stable, ongoing collaboration rather than simply completing a one-off translation task. Before we begin, I would be happy to review your existing templates and workflow so I can quickly align with your preferred tone and escalation rules. Could you also let me know the approximate number of customer emails you receive per weekday and whether you prefer the ongoing engagement to be structured weekly or monthly? Best regards, Sean

@CeliaQQ

Dear Sir, Good afternoon, My name is Celia, Chinese name is Qujinglin, I found your project on Freelancer, and found that it is very compatible with my working experience in the past . I was working in Ctronics company in Shenzhen as the after sales service center manager, which is handling the after sales consultant /customers complaint/and asking for good review. Ctronics is a growing brand about the camera products on Amazon, As a security product, customers often have numerous questions and complaints after purchase.i can always reply customers with reasonable solutions,meanwhile, our efficient responses have consistently been praised by our clients and have been mentioned multiple times in their reviews. After reading your project, i sincerely hope i will get the chance to win your project, please reply me for more details, thank you. Best regards Celia Qu

@FanHaoran

Hello sir, I am from China and a native Chinese speaker, so I am confident in recommending myself to you. I have previously worked as a part-time customer service representative for e-commerce platforms in China, and can assist you in communicating with customers in localized Chinese and registering in the Google shared form according to your requirements. My working hours are from Monday to Friday from PM07:00 to AM00:00. Saturday AM11:00- PM 11:30 If you consider hiring me, I will do my best to carry out this job because I love replying to emails. Thank you.