Chat Support Representative (Technical Support)

@zenabm0

Dear Client, I am interested in working as your Chat Support Representative. I have strong communication and customer service skills, with experience handling inquiries, assisting clients, managing calls, and maintaining a professional and friendly attitude. I am organized, patient, attentive to details, and able to remain calm while handling multiple tasks. I understand the importance of responding promptly, understanding customers’ needs, and providing helpful solutions. I am reliable, willing to learn your processes, and committed to creating a positive customer experience. I would appreciate the opportunity to contribute to your team and deliver excellent support. Thank you for considering my proposal.

@elmirr905

Hello, I am ready to provide fast and reliable live chat technical support for your SmartX platforms. I have experience handling live chat inquiries, navigating helpdesk dashboards, and troubleshooting technical issues efficiently. I can commit to the required 8 hours per day schedule and ensure fast response times for your users. Looking forward to working with you!⁠

@mikes126

I can take full ownership of the SmartX live-chat queue during the agreed shift and keep responses fast, accurate and consistent with your existing knowledge base and brand voice. Since your Crisp setup, Zendesk documentation and response templates are already prepared, my focus would be on disciplined execution: monitoring incoming chats continuously, identifying the intent quickly, using the correct approved response, and escalating anything outside the documented scope rather than guessing. I can handle: Real-time Crisp chat coverage for the full 8-hour shift Order-status and basic product questions Return/request handling according to your procedures Fast first responses with a target of under 2 minutes Accurate use of your Zendesk knowledge base and saved templates Clear escalation of technical or unusual cases Consistent, friendly English communication End-of-shift transcript export Short daily summary of recurring questions/issues Tracking repeated customer problems so your team can improve the FAQ over time

@Jp1902

Milestone 1: Week 1 Support (Rs 5000) I will handle live chat support for first 7 days including customer queries via Crisp/Zendesk and daily report. Milestone 2: Week 2 Support (Rs 5000) Remaining support for next 7 days. Total Project = Rs 10,000 for 14 days work. We can start with Milestone 1 first.

@Riyaa280

Hello, I am highly interested in this Chat Support Representative role. I have excellent communication skills in both Hindi and English, and I am very comfortable managing text-based customer chats efficiently. I am available to start immediately and can stay online to provide quick responses to your clients. I look forward to discussing the details with you in chat. Thank you!

@teerthofficial

Hi, I can take full ownership of your SmartX live-chat channel and provide fast, friendly support throughout the 30-day schedule. • 8 hours/day coverage, 9:30 AM–6:30 PM IST • Crisp live-chat support • Use Zendesk knowledge base and saved templates • Handle order, product and return questions • Target first response under 2 minutes • Follow your brand voice and escalation process • End-of-shift transcript export • Track and report recurring customer issues • Reliable, professional and consistent availability I’m comfortable working with customer-support and CRM/helpdesk systems and can quickly learn your existing Crisp and Zendesk workflow. I can start immediately and commit to the full 30 days.

@favoura209

Hello SmartX team! I saw you posted multiple Chat Support roles - I already bid on your Customer Support role, I can also handle this Technical Support chat. At Bella Luxe I handle all chats and I am very fast at learning new software/platforms. For technical questions I know how to: • Reply fast and stay calm with customers • Follow your CRM/scripts exactly • Escalate technical bugs to your dev team with clear notes • Log recurring technical questions I can start today and work in your time zone. I bid ₹12,000 INR for this project. Let's chat? Favour

@sahilbid

Hi, Thank you for reaching out. I'd be glad to take care of your live-chat channel. I have a customer-facing background in sales and telecalling, and I've worked on Shopify, so I'm comfortable with order-status checks, product questions and basic return requests. I type fast with good accuracy, which helps keep first replies under two minutes. I'm a quick learner and can pick up Crisp, your Zendesk knowledge base and your template messages within the first day or two. What I'll do for you: Cover the 9:30 AM-6:30 PM IST shift reliably for 30 days Reply quickly using your templates and brand voice, and follow your FAQ sheet closely Share an end-of-shift transcript export with a short note on recurring issues I'm being honest that I'm early in my freelance career, so I'll work extra hard to earn your trust. I'm happy to do a short trial shift or test chat so you can see my response speed and tone. Could you please share the monthly budget and payment terms? Thanks, Sahil Bidhan

@sharathk06

I have 16 years experience in International Bpo and have handled Voice and Chat process and i was also a QA who audited the chats so I know how to deliver a perfect reply without any delay

@rajamahajal

Intersted With Your Project. I have experience about Customer Support like chat ,mail, calling . Computer Knowledge typing Skills

@shaguftap91

Customer Experience Specialist with 7+ years at Amazon handling Chat & Email with 96% CSAT and 100% SLA adherence. Expert in LEAD Model, empathy handling, de-escalation & policy-based resolution. Converted 80% negative interactions into positive feedback. Served as SME for 5+ new-hire batches, conducted shadow sessions *CORE SKILLS* - De-escalation & LEAD Framework | Empathy Communication | Chat & Email Support - Training & Mentoring: SME, Shadow Sessions, Performance Coaching - Tools: Amazon Internal Tools, CRM, MS Office, PowerPoint | SOP & Policy Compliance - Languages: English (Strong), Hindi, Urdu, Telugu *EXPERIENCE* *AMAZON - Customer Support Rep (Chat & Email) | 2019 - Present* - Resolved 60+ queries daily with 96% CSAT and 100% SLA adherence - Handled irate customers using LEAD, reducing escalations by 25% - SME for new hires, conducted shadow sessions & improved batch quality

@MegSupport

I am a friendly, patient, and reliable Customer Support professional who enjoys helping customers solve problems and get the information they need. I can assist with chat support, answering customer questions, email support, and basic customer service tasks. I am a fast learner, a good communicator, and I pay attention to details. I am willing to learn your business processes and follow instructions carefully. My goal is to provide polite, helpful, and professional support while making sure customers have a positive experience.

@ramanjeetk48

Hi! I'm Ramanjeet from Canada, and I'd love to handle your technical live-chat support. I'm patient, clear in communication, and quick to learn new platforms and knowledge bases. I'll manage the day-shift chat professionally — resolving queries using your knowledge base, escalating technical issues correctly, and keeping every customer interaction smooth and helpful. Reliable and detail-oriented, ready to start. Let's talk! Best regards, Ramanjeet