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I run an Android-only mobile app and need a reliable voice-support agent to take care of my users by phone. Your day will revolve around answering inbound calls, walking customers through quick troubleshooting steps, and documenting each interaction in my existing CRM. Clear spoken English, a calm tone, and solid problem-solving skills are essential; experience with VoIP systems or call-center dashboards will help you ramp up quickly. Although our primary channel is phone, the app does include a basic in-app messenger, so the ability to pivot to chat responses when volume requires would be appreciated. Deliverables • Live phone coverage during the agreed shift window • Accurate call notes entered in the CRM before you log off each day • Immediate escalation of any technical issue you cannot resolve I plan to start with a short paid trial. If we mesh well, this can grow into a long-term, full-time support role.
Project ID: 40427548
4 proposals
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Active 9 days ago
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4 freelancers are bidding on average ₹20,625 INR for this job

With my extensive experience as a software engineer and tech-savvy nature, I am well-prepared to provide your Android app users with reliable and efficient support. My knowledge of cloud technology ensures that I can adeptly navigate through any technical issues that may arise, escalating them promptly if necessary. Not only am I currently ranked in the top 1% on Freelancer, but I have developed an aptitude for providing superior customer support over the years as well. From clear and concise communication in English to methodical problem-solving skills, I possess all the essential traits required for this role. I understand the importance of accurate call notes and meticulous documentation and assure you of their flawless execution. Moreover, as someone who embraces new challenges, I am eager to adapt and excel beyond phone support when needed. Be it leveraging my proficiency in VoIP systems or pivoting to chat responses during high volumes, rest assured that I will deliver on all fronts. Choose me, Jinu, and let's build a long-term engagement where customer satisfaction is our paramount focus!
₹25,000 INR in 7 days
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PLZ JOIN THE CHAT I WILL GIVE YOU FULL PROPOSAL ALONG WITH MILESTONES AND PREVIOUS WORKS [THIS WEBSITE ALLOWS ONLY 1500 CHARACTERS TO WRITE MY BID WHICH IS IMPOSSIBLE ] Hi there, You’re in the RIGHT PLACE! I’ve worked on SIMILAR PROJECTS multiple times and understand how to deliver this EFFICIENTLY and CORRECTLY from the start. While I’m NEW to Freelancer.com, I bring 17+ YEARS OF EXPERIENCE from other freelancing platforms, successfully delivering HIGH-QUALITY PROJECTS and REAL RESULTS for clients. To provide an accurate SCOPE, TIMELINE, and COST, I’d like to ask a few KEY QUESTIONS. Due to Freelancer’s character limit, it’s difficult to cover everything here. Let’s connect in CHAT so I can: • Share RELEVANT PAST WORK • Understand your EXACT REQUIREMENTS • Propose a CLEAR and EFFECTIVE ACTION PLAN I’m confident you’ll find my approach PRACTICAL, TRANSPARENT, and RESULTS-DRIVEN. If you're ready to get this done the RIGHT WAY, I’d be happy to get started. Looking forward to CONNECTING with you. Best regards, Amit Ranjan
₹25,000 INR in 7 days
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Hello, I’m very interested in your voice support role for your Android app. I have strong communication skills and I’m comfortable handling customer interactions over the phone, ensuring users feel heard, supported, and guided through solutions clearly and calmly. I understand the importance of resolving issues efficiently while maintaining a positive user experience. I’m also experienced in documenting conversations accurately and keeping records organized, so your CRM will always be up to date after each interaction. I’m confident in troubleshooting common user issues such as login problems, navigation difficulties, and general app usage questions. When needed, I can quickly escalate more technical issues to ensure they are resolved properly. In addition to phone support, I’m able to assist with chat responses during busy periods, maintaining the same level of professionalism and clarity. I’m available for a paid trial and ready to start immediately. I’m reliable, quick to learn new systems, and committed to delivering excellent customer support. I’d be glad to discuss how I can support your users and contribute to your team. Thank you.
₹20,000 INR in 7 days
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I’m Gurpreet Singh, a professional freelance developer based in New Delhi, with 10+ years of experience in delivering secure, scalable, and high-performance digital solutions. I help startups and businesses turn their ideas into powerful, market-ready products. ? What I Can Do for You Mobile App Development (Android & iOS) Desktop Software Development (C#, Java, .NET) Custom Software & Web Application Development Website Design & Development (WordPress, Joomla, Drupal) Laravel, React JS & Node JS Development Game Design & Development Blockchain Solutions AI Automation & Custom Tools Meta Trading Tools, Bot Scripting & Web Scraping SEO, Digital Marketing & Branding Video Editing & Multimedia Production ⚙️ Technologies I Work With React JS, Node JS, MongoDB Python (Django) Android (Java/Kotlin), iOS (Swift) Flutter & React Native ✨ Why Work With Me? ✔ 10+ years of proven industry experience ✔ Modern, scalable & cost-effective solutions ✔ Creative and experienced development approach ✔ Transparent communication & smooth workflow ✔ Secure, optimized & future-ready technology ✔ On-time delivery with dedicated support ✔ Flexible pricing (open to discussion) ? Let’s Work Together If you’re looking for a reliable freelancer who can bring your ideas to life and deliver high-quality results — I’m here to help. Let’s build something amazing together ?
₹12,500 INR in 7 days
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Sonīpat, India
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