MG INBOUND OVER-VIEW
1. Product Category
Multi utility Services
We invite quotes ($ per hour) for our inbound technical and multi utility service center.
2. Eligibility Criteria
- Center MUST have prior experience in providing inbound services to international consumers
- Center should be from the following cities: -
-Center should be able to ramp-up on a short notice
3. Documents Required
Interested centers please send the following documents: -
- Company profile
- Technology Used
- Network Diagram
- Pictures of the center
- Projects Handled with what capacity (Inbound)
- A brief about the ops leaders
To start with we would require 50 seats, 24X7. Out of 50 seats 15 to 20 % seats will be dedicated towards the Chat and E-Mail support rest will be used for incoming calls.
5. Call Flow
From USA/ Canada and United Kingdom
6. Payment Guarantee
Local agreement for the centers in India and one week advanced payment.
NO UPFRONT/ NO HIDDEN CHARGES
Contract will be for 11 to 22 months (this depends on your center performance and your ramp-up capacity).
Quote along with the documents as mentioned in the point number 3 should be submitted by 15th March 2011, no later than 10:00 GMT
Brokers/ Consultants/ Mediators/ Advisors please excuse, we request direct centers to contact us.
P.S. - Please initiate the contact only after providing all the documents as mentioned in the point number 3.
The bid should state the $ per hour
4 freelancers are bidding on average $20000 for this job
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