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MG Inbound Process

MG INBOUND OVER-VIEW

1. Product Category

Multi utility Services

We invite quotes ($ per hour) for our inbound technical and multi utility service center.

2. Eligibility Criteria

- Center MUST have prior experience in providing inbound services to international consumers

- Center should be from the following cities: -

Goa

Shimla

Dehradun

Jaipur

Pondicherry

Kolkata

Chandigarh

Lucknow

Ahemdabad

Indore

Chennai

-Center should be able to ramp-up on a short notice

3. Documents Required

Interested centers please send the following documents: -

- Company profile

- Technology Used

- Network Diagram

- Pictures of the center

- Projects Handled with what capacity (Inbound)

- A brief about the ops leaders

4. Capacity

To start with we would require 50 seats, 24X7. Out of 50 seats 15 to 20 % seats will be dedicated towards the Chat and E-Mail support rest will be used for incoming calls.

5. Call Flow

From USA/ Canada and United Kingdom

6. Payment Guarantee

Local agreement for the centers in India and one week advanced payment.

NO UPFRONT/ NO HIDDEN CHARGES

7. Contract

Contract will be for 11 to 22 months (this depends on your center performance and your ramp-up capacity).

8. Deadline

Quote along with the documents as mentioned in the point number 3 should be submitted by 15th March 2011, no later than 10:00 GMT

Brokers/ Consultants/ Mediators/ Advisors please excuse, we request direct centers to contact us.

P.S. - Please initiate the contact only after providing all the documents as mentioned in the point number 3.

Færdigheder: BPO, Kundeservice, Telefon Support, Virtuel Assistent

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Om arbejdsgiveren:
( 0 bedømmelser ) Agra, India

Projekt-ID: #969734

4 freelancere byder i gennemsnit $20000 for dette job

rohitashraj

Please check PM

$20000 USD in 30 dage
(0 bedømmelser)
0.0
RodrigoSajama

Hi there!! here at Sajama Solutions we care about our clients and their needs, we assure your business providing you with what you want. We have specialists working in different fields, we´re specialized in Customer C Mere

$20000 USD in 15 dage
(1 bedømmelse)
0.0
vijaikan2010

Hai My concern already do same kind of process like wise of voice process.. in bond and outbond sectors.. we handled candian process also... check my pm 9840418396----india code +91--00

$20000 USD in 25 dage
(0 bedømmelser)
0.0
miketrevant

Hello. We can very well meet your requirement as we have already worked with USA and UK based customers.

$20000 USD in 30 dage
(0 bedømmelser)
0.0