MG INBOUND OVER-VIEW
1. Product Category
Multi utility Services
We invite quotes ($ per hour) for our inbound technical and multi utility service center.
2. Eligibility Criteria
- Center MUST have prior experience in providing inbound services to international consumers
- Center should be from the following cities: -
-Center should be able to ramp-up on a short notice
3. Documents Required
Interested centers please send the following documents: -
- Company profile
- Technology Used
- Network Diagram
- Pictures of the center
- Projects Handled with what capacity (Inbound)
- A brief about the ops leaders
To start with we would require 50 seats, 24X7. Out of 50 seats 15 to 20 % seats will be dedicated towards the Chat and E-Mail support rest will be used for incoming calls.
5. Call Flow
From USA/ Canada and United Kingdom
6. Payment Guarantee
Local agreement for the centers in India and one week advanced payment.
NO UPFRONT/ NO HIDDEN CHARGES
Contract will be for 11 to 22 months (this depends on your center performance and your ramp-up capacity).
Quote along with the documents as mentioned in the point number 3 should be submitted by 15th March 2011, no later than 10:00 GMT
Brokers/ Consultants/ Mediators/ Advisors please excuse, we request direct centers to contact us.
P.S. - Please initiate the contact only after providing all the documents as mentioned in the point number 3.
The bid should state the $ per hour
4 freelancere byder i gennemsnit $20000 på dette job
Hai My concern already do same kind of process like wise of voice process.. in bond and outbond sectors.. we handled candian process also... check my pm 9840418396----india code +91--00