Blue Clean is a cleaning company based in Sydney - Australia since 2013, specialised in Residential, Commercial and Accommodation Cleaning for short term rentals.
As the business continues to expand, we are currently looking for 2 Bilingual Virtual Assistants (English and Spanish)
A Virtual Assistant is required to provide sales, customer service and team support with taking and scheduling customers’ bookings and assigning jobs to cleaning contractors. You will build strong relationships with our customers and teams and will enjoy being part of a team and learn from the process. You will speak Spanish and English as most of our contractors speak Spanish and all our customers speak English. You will be the main point of contact to liase between the two to get the job done.
Duties but not limited
- Close sales over the phone, emails, text messages and Live Chat
- Manage daily and weekly scheduler to assign jobs to contractors
- provide ongoing support and assistance to teams on field
- Be the main point of contact between customers and contractors
- Provide complaint resolution while looking after the company goods and values
- Manage Apps and Respond to customers in a timely order through Apps or emails
- Other related tasks assigned by the Operations Officer.
6 moths experience in call centre will be highly regarded
High attention to detail, organisational and prioritisation skills are essential.
Have manage Apps similar to Properly, Slack and Launch27 is desirable
Be solution oriented and resolutive is a must
Have excellent communication skills, written and spoken in English and Spanish
Must have computer and internet connection
Hourly rate $6 - $8 AUD depending on experience and skills.