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I run a rapidly expanding iGaming brand and I’m looking for a customer support specialist who can become the friendly, knowledgeable voice of our live-chat channel. Your main mission is simple: keep our Turkish-speaking players happy by answering their questions quickly, accurately and with a consistently positive attitude. What you’ll do • Handle all incoming live-chat conversations in Turkish, guiding players through account queries, game rules, bonuses, payments and any technical hiccups. • Escalate edge-cases, log feedback and collaborate with the wider support crew when an issue needs deeper investigation. • Switch smoothly between simultaneous chats while maintaining warm, concise and error-free writing. • Pick up extra project tasks now and then—full onboarding and step-by-step playbooks are ready for you. What makes you shine here Kararlılık ve motivasyon is the trait I value most; experience has shown that a self-driven, upbeat attitude beats everything else in a fast-paced iGaming environment. Strong Turkish writing and speaking skills are essential. Comfortable spoken and written English is welcomed but not a deal-breaker. You should already have some background in customer service, enjoy digging into details, and stay cool working rotating shifts, including evenings or weekends. Why this role is different • We invest in your success with structured training and ongoing coaching. • You’ll be joining at a growth stage, so your feedback will directly shape our support processes. • Performance will be measured transparently—speed, accuracy and player satisfaction scores keep us all on track. If you’re ready to bring energy and commitment to every chat window, let’s talk.
Project ID: 40440915
6 proposals
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Active 1 day ago
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6 freelancers are bidding on average $1,133 USD for this job

With over a decade of experience in high-scale systems and a focus on customer satisfaction, I understand the importance of being the friendly, knowledgeable voice for your Turkish-speaking iGaming players. My background in managing complex projects, such as serving over 1 million users on Telegram Mini Apps, has equipped me to handle the challenges of providing quick and accurate support with a positive attitude. A strategic insight for ensuring success in this role is to implement a proactive approach to anticipate player needs and provide solutions before they arise. My past success in managing high-volume chat interactions demonstrates my ability to multitask effectively while maintaining quality communication. If you're looking for a dedicated customer support specialist who can bring energy and commitment to every chat window, I'm ready to discuss how we can elevate your live-chat channel. Let's connect to explore how my skills and experience align with the goals of your rapidly expanding iGaming brand.
$1,200 USD in 20 days
8.2
8.2

Hello, I understand that you are in need of a customer support specialist for your iGaming brand to handle live chat conversations in Turkish. As an experienced customer support specialist with a background in article writing, I am confident in my ability to effectively communicate with players, provide accurate information, and maintain a positive attitude throughout all interactions. I will ensure that all incoming live-chat conversations are handled promptly and professionally, addressing player queries on account management, game rules, bonuses, payments, and technical issues. With my expertise in customer support and strong Turkish language skills, I am well-equipped to handle the demands of this role efficiently. I am committed to maintaining effective communication and delivering high-quality support to enhance player satisfaction. I look forward to the opportunity to collaborate on this project and contribute to the success of your iGaming brand. Best regards,
$1,100 USD in 7 days
6.0
6.0

I have read your project and fully understand your requirements. I am currently working in Turkey and speak Turkish and English fluently. You mentioned that the most important qualities you are looking for are discipline and dedication. I can fully assure you of this. I haven't worked in customer service before, but I have worked in many jobs that require a lot of communication, and therefore my communication skills are very high. Salesperson, waitress, etc., are all jobs that require a lot of communication, and I have performed very well in all of them. As a native speaker with a strong academic writing background, I offer clear, concise, and error-free communication. My fluent English will ensure effortless collaboration between me and your global support team. Having worked in high-volume, fast-paced customer service environments for two seasons in the United States, I am highly experienced in seamlessly switching between simultaneous conversations, instantly resolving technical issues, and always remaining positive during evening or weekend shifts. To help me plan my schedule, I would like to know a few details about the role: * Working Hours: How many hours and days a week will I need to work? * Timeline: What is the expected start date for orientation/training? * Payments: Are payments made weekly or monthly? Please send me a message so we can discuss the details further!
$1,250 USD in 7 days
0.0
0.0

Hello, I’m very interested in your Turkish iGaming Live Chat Support position. As an English teacher with an academic background in both English Language Teaching and English Language and Literature, I am highly confident in my communication skills in both Turkish and English. Being fluent in Turkish and professionally experienced in English allows me to communicate clearly, naturally, and effectively with players from different backgrounds. I am comfortable handling written communication with accuracy, patience, and a positive attitude, even in fast-paced environments requiring attention to detail and multitasking. Through my teaching and communication experience, I have developed strong problem-solving skills, professionalism, and the ability to stay calm under pressure. I am also highly adaptable, quick to learn new systems and workflows, and motivated to provide excellent customer experiences in every interaction. I understand how important player satisfaction, response speed, and clear communication are in live-chat support, and I would be excited to contribute my energy, commitment, and bilingual communication skills to your growing team. I look forward to hearing from you.
$1,499 USD in 7 days
0.0
0.0

Singapore, Georgia
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