Technical Customer Support Specialist Needed (LATAM)

@Har33m

Hi, I’d be a strong fit for this Technical Customer Support and Sales Coordination role. I have 4 years of experience working in the IT industry and communicating with and coordinating remote teams, along with hands-on experience in software, QA, web services, and client-facing workflows. I have strong written and spoken English and am comfortable communicating with clients through email, LinkedIn, messaging platforms, and video calls, while coordinating requirements and follow-ups with technical teams. I’m organized, responsive, and comfortable managing leads, scheduling meetings, maintaining spreadsheets, and keeping opportunities moving through a pipeline. My technical background also allows me to understand IT-related requirements and communicate them clearly between clients and technical teams. I’m available for consistent part-time work during U.S. Eastern Time business hours and would be happy to contribute to both client satisfaction and business growth.

@gotucat

Hi, I reviewed the project and understand you need a part-time LATAM Technical Customer Support Specialist to communicate with U.S. clients, coordinate with technical teams, and support appointment setting and lead follow-ups. I’ll handle email, phone, LinkedIn, and messaging outreach, using Virtual Assistant organization and Data Entry discipline to keep pipelines accurate. I’ll confirm meeting times during U.S. Eastern Time, document outcomes in spreadsheets, and keep prospects moving through the sales stages with clear, customer-oriented communication. You’ll get clean, responsive support that’s easy to manage and consistently professional. Let’s discuss here now.

@dailytechworks

Hello, there! My name is Rudra Kumar, and I am a highly skilled professional offering comprehensive technology services that I believe make me an excellent fit for your Technical Customer Support Specialist position. With a deep understanding of IT services, including SaaS and managed IT services, I can leverage this knowledge to deliver effective customer support with impeccable communication and problem-solving skills. Having worked previously with U.S.-based clients, I am familiar with the cultural nuances necessary to build solid professional relationships. My extensive experience with email, phone, LinkedIn, and messaging platforms aligns perfectly with the platforms you will require for connecting with clients. Additionally, I have a robust skill set in sales support, appointment setting and customer support, which will allow me to not only meet but exceed your expectations. Furthermore, my reliable availability during U.S. Eastern Time business hours combined with my strong level of comfort using technology tools and software such as spreadsheets ensure there will be no barriers to carrying out any task in a timely and efficient manner. Given these capabilities, I propose that my $10 hourly rate for scheduled calls and coordination work in combination with a 20% commission on projects closes is an advantageous investment of your budget. Together we can rapidly expand your presence in the US market and deliver exceptional service to your clients.

@atikullx

Hire me. I have 9+ years of experience and expertise in many fields of IT and as a Technical support specialist. I have all the inter-personal and communication skills you have mentioned. I will make your clients happy with quality & excellence. Just for your reference, I have included my areas of expertise below (not limited to): - Server & Linux/Windows System Administration - Website Performance Optimization - Load Balancing, Content Delivery Network (CDN) - WordPress & WooCommerce - Amazon Web Services/Google Cloud/Microsoft Azure Cloud - Email Servers, Microsoft Exchange & Office365, Google Workspace - Virtualization Platform (Proxmox, VMware, CloudStack, OpenNebula) - DNS Server (Bind, PowerDNS) & DNS Load balancing, Anycast DNS - Streaming Media Servers, Wowza/red5/OvenMediaEngine/WebRTC - Custom Video Conferencing System using BigBlueButton/Scalelite, Jitsi - Web Security Analyst, System/Web Malware & Virus Cleaner - Web Development, Design - VPN Server & VPN Protocol (OpenVPN, WireGuard, OpenConnect) - Database System Performance Optimization (MariaDB, MySQL, Percona, SQLite) - Realtime System Monitoring & Observability - Apache Kafka, MQTT - VoIP (Asterisk, FreePBX, MikoPBX) - Disaster Recovery and Data Backup Solutions (TrueNAS, Synology, Custom Deployment, Veeam, Proxmox Backup Server) - Software & Hardware Integration using SDK - Custom development using PHP, Java - ERP, CRM Systems (Odoo, SuiteCRM, ExpoCRM, Zoho CRM) - Digital Marketing (Email, SMS, SMM)

@richardb063

Hi, I can support your IT outsourcing business with technical customer support and client coordination. Building strong client communication, organized follow-ups, and smooth coordination between customers and technical teams is key. I have experience supporting technology-focused projects where communication, lead management, documentation, and customer satisfaction were important. I can assist with client emails, calls, LinkedIn outreach, appointment scheduling, spreadsheet management, lead follow-ups, and coordination with technical teams while maintaining a professional experience for U.S.-based clients. I’m comfortable working remotely, communicating in English, and supporting business development activities alongside technical operations. I’m determined to win this project and confident I can deliver high-quality results within the agreed schedule. Best regards.

@bilal6901

Hi, I have an IT background with experience in technical communication, client coordination, research and managing digital workflows. I can support your team with client communication, follow-ups, meeting coordination and technical discussions while working closely with your internal team. I am comfortable with remote collaboration, email, spreadsheets and communication tools, and can quickly understand your services and processes. Regards, Muhammad

@RuanStry

With experience in customer support and strong communication skills, I understand the importance of building solid relationships with U.S. clients. I have worked closely with technical teams to ensure seamless coordination, making sure client needs are met effectively. Your focus on expanding into the U.S. market aligns perfectly with my background in supporting IT services and SaaS. I appreciate the emphasis on clear communication and organization, which I prioritize in my work to ensure a professional and user-friendly experience. If you’d like, I can help clarify any specific requirements or discuss how I can contribute to your team's success during those crucial Eastern Time hours. Regards, Ruan.