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I run more than 25 holiday-let Shopify stores and need someone who can take full ownership of day-to-day customer care. All of the shops sell to guests travelling within Europe, so I’m looking for coverage that matches standard European business hours and the occasional weekend surge. (black hat) Your core tasks • Pull every storefront mailbox into a single Gmail (or similar) unified inbox, monitor it throughout the day, and answer each booking question or change request quickly. • Use the reply guide I supply—most questions repeat—yet keep the tone friendly and human so guests feel looked after. • Log in to each Shopify admin through the proxy I provide, confirm new orders, spot refund requests and, once I approve, action the refund right away. • Send me a concise sales/refund summary as orders land, so I always know today’s numbers without logging in myself. Tools & access Shopify, Gmail (multiple-account view), the proxy credentials I hand over, plus any lightweight help-desk tool you already like—all fine as long as response time stays fast. Daily deliverables – Inbox cleared with every guest replied to – All orders verified in Shopify – Approved refunds processed – End-of-day report (sales, refunds, issues) If you’re comfortable juggling many stores, enjoy a friendly support tone, and can keep European hours, I’d love to hear how soon you can start.
Project ID: 39741300
51 proposals
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Active 8 mos ago
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51 freelancers are bidding on average £6 GBP/hour for this job

Hello, As an experienced eCommerce specialist with over 13 years in the industry and a proven track record of managing multiple projects simultaneously, I am confident that I can efficiently handle your Shopify holiday let support needs. My extensive portfolio includes working with global brands using Adobe Commerce and Shopify, giving me a deep understanding of the platforms we'll be using for your project. Using this knowledge, I can effectively pull together all your storefront mailboxes into a unified inbox on Gmail, making it easy for us to monitor and respond to booking questions or change requests promptly. I understand that as someone running numerous shops, you need to stay on top of every order and have real-time summaries at your fingertips. With my expertise in providing end-to-end eCommerce solutions and leveraging tools like Shopify, Gmail and lightweight help-desk platforms effectively, I guarantee each task outlined in your project description will be completed with utmost attention and within European business hours. As proof of my dedication, I even offer an end-of-day report summarizing sales, refunds, and any issues encountered throughout the day to keep you consistently in the loop without needing to log in yourself. Finally, what differentiates me is not just my technical expertise but also the client-centered approach I bring to every project. This means not only actioning tasks efficiently but also maintaini Thanks!
£5 GBP in 40 days
8.4
8.4

Hello, I came across your project and found it truly interesting. With over eight years of hands-on experience in this field, I have successfully delivered high-quality solutions to clients worldwide. My dedication to excellence is reflected in the 180+ positive reviews from satisfied clients. I’d love to bring this expertise to your project and ensure outstanding results. However, I do have a few important points I’d like to clarify to align perfectly with your vision. Let’s connect via chat, where I can also share relevant examples of my past work. I'm looking forward to hearing back from you! Best Regards, Divu.
£8 GBP in 40 days
8.1
8.1

Hello there Raheim P., Good afternoon! I am an expert mobile coder with skills including Website Design, Shopify, Customer Support, Customer Service, HTML, Helpdesk, Email Handling and PHP. Please send a message to discuss more regarding this project. Please respond at your earliest convenience
£36 GBP in 32 days
6.4
6.4

Hi! My name is Marjan and I'm here to offer you my services as a skilled applicant with over a decade of experience working on Freelancer.com. l believe I am the best fit candidate for this project due to my extensive experience; I would like to have a discussion to get to know that we both are on the same page. Once the scope will be locked, I will start working on it right away.
£20 GBP in 40 days
6.6
6.6

Hello Greetings, After reviewing your project description, I am confident and excited to work on this project for you. However, I have some crucial points and questions to clarify. Please leave a message in the chat to discuss this, and I can share my recent work that is similar to your requirements. Thanks for your time! I am excited to hear from you soon. Best regards,
£10 GBP in 40 days
6.6
6.6

Hey! I specialize in customer support management with over 9 years of experience handling multi-store Shopify operations. I focus on delivering fast, friendly, and reliable guest support while keeping daily reporting tight and accurate. Here’s how I can help: * Set up and manage a unified Gmail inbox covering all 25+ storefronts for quick, human replies * Follow your reply guide to ensure consistent yet warm communication with guests * Log in to Shopify via your proxy, confirm new orders, and process approved refunds without delay * Maintain accurate daily reporting of sales, refunds, and issues so you stay fully informed without logging in * Provide reliable coverage during European business hours, including weekend surges when needed Your guests will always feel looked after, and you’ll have a clean inbox plus accurate numbers every day. How soon would you like me to start, and should the end-of-day report be formatted as a simple email summary or in a shared spreadsheet for easier tracking?
£5 GBP in 40 days
5.4
5.4

Hello, I am excited to assist with the development of your website. With 9 years of experience in WordPress, PHP, Core PHP, Node.js, and React, I specialize in crafting modern, responsive, and scalable web solutions. My expertise in eCommerce store design and development ensures that your updated site will not only look great but also perform flawlessly. Here’s what I can offer: A user-friendly, responsive design tailored to your needs. Seamless integration of the latest technologies. Optimized performance for better speed and user engagement. I’d love to discuss your goals further and ensure the redevelopment aligns perfectly with your vision. Looking forward to your response!
£9 GBP in 30 days
5.4
5.4

Hi Raheim P, I can confidently take full ownership of day-to-day customer care for your 25+ Shopify holiday-let stores. I’ll set up a streamlined workflow where all storefront mailboxes feed into a unified Gmail inbox, ensuring every guest receives a prompt and friendly reply in line with your provided guide. In addition, I’ll monitor Shopify orders across all stores, confirm new bookings, process refunds (upon your approval), and deliver a clear daily sales/refund summary so you always have instant visibility. With my experience handling multiple Shopify stores and European time zone coverage, I can ensure every guest interaction feels professional, quick, and cared for. Best regards, Hexa S
£4 GBP in 40 days
5.3
5.3

Hello, I hope this message finds you well. I am Suresh, the founder of Sanghvi Technosoft. Our mission at Sanghvi Technosoft is to provide everything your business needs to shine from marketing to top-notch graphic design and development. If your business is thriving and you're looking to gain more digital exposure and attract more clients, now is the perfect time to leverage our expertise. Here's how we can assist you: We are a full-service agency specializing in web and mobile development, digital marketing, graphic design, and more. We've helped numerous clients across various industries grow their businesses with high-quality services at affordable prices. Getting started with a simple website can take months, but with Sanghvi Technosoft, you can have a high-quality website and content quickly and effortlessly. Let's discuss your needs and explore how we can support your growth. Message us now to discuss more and get a free quote. I look forward to hearing from you soon! Thanks and Best Regards, Sanghvi Technosoft Note: Final quotation and timeframe for this project will be providing after our discussion.
£4 GBP in 40 days
5.4
5.4

Hello, As a seasoned and reliable full-stack developer with over a decade of experience, I've expertly handled numerous complex projects in a range of roles. From leading large development teams to creating apps that serve thousands, I've always paid meticulous attention to detail, an attribute greatly necessary for managing and optimizing multiple Shopify stores like your holiday-let stores. In addition to my proficiency in HTML, PHP, and Shopify, my expertise also extends to using Gmail for multiple account views which suits your unified inbox requirement seamlessly. Having already developed and managed several robust e-commerce platforms across different time zones, I am well-versed in handling booking-related queries, refund requests, and inventory management with utmost efficiency. Moreover, my strong understanding of the European market ensures that I can not only deliver high-quality customer support during the standard European business hours but also handle any surge during weekends adeptly. With me taking ownership of your Shopify stores, you can expect all storefronts to be promptly managed with excellent responses provided adhering exactly to your tone guide. Thanks!
£7 GBP in 3 days
4.7
4.7

I have read the project's details and willing to serve you as a Customer Support Representative. I have provided customer support on lots of online eCommerce platforms i.e. eBay, Shopify, WooCommerce, etc. You can check my portfolio for the similar projects I have done as well. Feel free to contact to discuss further on the project.
£4 GBP in 40 days
4.5
4.5

Freelancer Profile: With over a decade of experience in website design, development, and proficient skills in HTML and PHP, I am confident that I can successfully take on and efficiently manage your holiday-let Shopify stores. My team at Dlite Info Tech has extensive knowledge of Shopify, Gmail, and other essential tools you listed – making the smooth transition into this project a no-brainer. In addition to my technical skills, I bring a strong work ethic and meticulous attention to detail - necessary attributes when managing multiple accounts. I have proven experience not just resolving bugs and coding issues but also effectively delivering end-to-end solutions within a specified timeline – something your project requires as well. Furthermore, being an empathetic communicator is integral to my work. I completely understand the need for quality customer service, especially when it comes to bookings or changes for holiday let shops. My client-centered approach ensures I maintain a professional yet amiable tone with customers-establishing a comfortable rapport whilst promptly addressing their needs. That said, as we gear into the holiday season, the ability to meet European business hours including weekend surges will be no issue whatsoever.
£2 GBP in 40 days
4.4
4.4

Hi, I can take full ownership of guest support across your 25+ Shopify stores. I’m used to working with high-volume inboxes, quick replies, and friendly tone — and I’m available during European business hours (including light weekend cover if needed). Quick question: Do you already have a preferred helpdesk tool (like Gorgias or HelpScout), or would you prefer keeping everything inside Gmail? I can start right away and keep your inbox clear, orders verified, refunds processed, and reports delivered daily — no micromanaging needed.
£4 GBP in 40 days
4.2
4.2

Hello, I can take full ownership of customer care across your 25+ Shopify holiday-let stores, ensuring every guest inquiry is handled quickly and professionally within European business hours (including weekend surges if needed). Here’s how I’ll manage day-to-day operations: Unified inbox setup (Gmail/helpdesk) to monitor and clear all storefront messages daily. Fast, friendly replies following your guide so guests feel looked after. Shopify admin management via your proxy—confirming new orders, spotting refund requests, and processing approved refunds promptly. End-of-day reporting with concise sales/refunds/issue summaries so you stay informed without logging in. I’m experienced in handling high-volume eCommerce support, balancing multiple storefronts, and keeping a professional yet human tone with customers. With me on board, you’ll have peace of mind that your stores are covered and your guests are happy. When would you like me to start?
£4 GBP in 40 days
3.9
3.9

Hi there! I hope this message finds you well! I’m thrilled to submit my proposal for your project. With over 7 years of experience in Shopify, Customer Service, Email Handling, I’m confident in my ability to deliver high-quality solutions that meet your needs. I’m ready to dive into your project and bring your vision to life. Let's connect and discuss how I can contribute to your success. I’m available for a chat at your earliest convenience. Best regards, Dorian
£4 GBP in 40 days
3.6
3.6

Hi, Good day. Looking for someone who can manage customer care across 25+ Shopify stores efficiently? I have extensive experience in Shopify admin and multi-store support, ensuring inboxes are cleared, orders verified, refunds processed, and reports delivered daily—all while keeping a friendly, professional tone for your European guests. Thanks, Debashish
£3 GBP in 40 days
2.7
2.7

Hello, I am a seasoned Shopify developer with extensive experience in managing multiple Shopify stores and providing top-notch customer support. I specialize in handling day-to-day customer care tasks efficiently and ensuring a seamless experience for guests. I have a proven track record of unifying inboxes, responding to inquiries promptly, managing orders, processing refunds, and providing detailed daily reports. My expertise in Shopify, Gmail, and help-desk tools makes me well-equipped to handle the responsibilities outlined in your project description. I am confident that my skills align perfectly with your requirements, and I am eager to discuss how I can contribute to the success of your holiday-let Shopify stores. Let's connect to further explore how I can add value to your project. Looking forward to the opportunity to collaborate with you. Best regards,
£5 GBP in 40 days
2.2
2.2

Hi, I can take full ownership of customer care across your 25+ Shopify holiday-let stores, ensuring quick and friendly responses, order verification, and refund handling during European business hours. I’ll unify mailboxes for smooth monitoring, follow your reply guide while keeping communication human, and send you clear daily sales/refund reports so you stay updated without logging in. Regards, Mutahra
£4 GBP in 40 days
2.1
2.1

Have you been looking for someone who can confidently manage multiple Shopify storefronts, keep your inbox clear, and provide timely daily reports—without you needing to log in yourself? With over five years in administrative virtual assistance and more than a year of hands-on Shopify customer care, I understand exactly what you need: fast responses, professional yet friendly communication, and reliable end-of-day reporting. Here’s how I can support you: Unified Inbox Management: Skilled in centralizing multiple store mailboxes into a single view (including Gmail). I currently use Gorgias to manage and respond to customer messages, ensuring no query is left unanswered. Shopify Order & Refund Handling: Experienced in confirming orders, identifying refund requests, and processing approved refunds directly in Shopify. Customer Communication: Adept at following reply guides for consistency while keeping every interaction human, clear, and reassuring for guests. Daily Reporting: At the end of each day, I provide concise sales/refund summaries so you’re always informed at a glance. I’m comfortable managing multiple stores simultaneously, covering European business hours, and handling occasional weekend surges. My focus is simple: making sure your customers feel cared for, while you enjoy seamless visibility over your store’s performance. When would you like me to begin?
£4 GBP in 40 days
2.1
2.1

As a skilled designer who's worked with multiple clients over the years, I'm well-versed in juggling different projects - which equips me to handle your 25+ Shopify holiday-let stores efficiently. I’ve got first-hand insight into Shopify and proxy usage that is fundamental to your project. Moreover, having a keen eye for detail as an artist, I assure that no customer query or refund request will slip through the cracks. One of my strengths lies in clear, precise communication and friendliness - qualities essential for fostering positive relationships with customers. I understand the value of creating a warm environment for guests who are preparing for their travels, and I promise to maintain that tone while addressing all their concerns promptly. Lastly, my previous clients appreciate my swiftness in delivering quality work. If we collaborate, you can always expect your storefront mailbox to be organized daily, the sales verified in Shopify, approved refunds processed accordingly, and a concise report sent for easy reference. Let's embark on this journey together
£4 GBP in 40 days
0.0
0.0

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