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My business receives a handful of customer-inquiry calls each week, and I need those conversations handled smoothly and professionally. You’ll be answering the phone, greeting callers in English, gathering the key details I need, and writing a call summary that you will send to my email. For now the workload is about one hour spread through the week, but as call volume grows I’ll expand the schedule with you first in line for the extra hours. You must already be living in Ho Chi Minh City and comfortable working remotely without daily supervision. A reliable internet connection, and a clear, friendly phone manner are essential. Deliverables I expect each week: • Prompt pickup of every forwarded customer inquiry during the agreed time window • A written message for each call containing caller name, contact details, reason for calling, and any promised follow-up If this sounds like a good fit, please respond to this job post and I will be in contact with you if you fit the criteria.
Project ID: 40427721
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6 freelancers are bidding on average $20 USD for this job

Hello, I can help with handling your customer inquiries professionally and promptly with a clear and friendly manner. I can work remotely from Ho Chi Minh City and ensure timely summaries with caller details and follow-ups sent to your email. I’m comfortable managing calls independently while maintaining reliability and clear communication. Could you please share the preferred time windows for receiving the forwarded customer calls? Thanks,
$30 USD in 1 day
5.2
5.2

Hello, What strategies do you find most effective for managing customer inquiries over the phone? With a strong background in customer support and excellent communication skills, I can effectively handle customer inquiry calls and ensure a smooth interaction. I’m based in Ho Chi Minh City and have a reliable internet connection, guaranteeing prompt responses during the agreed time window. I will gather essential details from each caller, including their name, contact information, and reason for calling, followed by a comprehensive written summary sent directly to your email. I am organized, detail-oriented, and ready to provide a professional experience for your customers. As your call volume increases, I’d genuinely appreciate the opportunity to expand my role with additional hours. Let’s discuss how I can assist you in enhancing your customer service experience. Best Regards, Gafar
$20 USD in 2 days
4.7
4.7

Drawing from my extensive experience in customer support and virtual assistance, I am confident that I am a perfect fit for your project. Living in Ho Chi Minh City, I meet your requirement of residing in the area. As a remote assistant, I am self-motivated and can effectively handle tasks without constant supervision. When it comes to being a remote secretary, I excel in telephone etiquette and maintaining professionalism while dealing with customers. My experiences have honed my skills in being clear, concise and collecting crucial information - this ensures that you receive detailed call summaries. Additionally, my reliable internet connection guarantees prompt responses to every inquiry during our agreed-upon time window. Not only will I provide excellent customer service but also valuable organizational skills to help manage the growing workload. Rest assured, my proficiency in Microsoft Office will assist me in handling your administrative tasks too. With me as part of your team, you can confidently focus on business growth while having peace of mind that all your client inquiries are managed smoothly and professionally.
$20 USD in 1 day
3.1
3.1

Hi, I’m interested in the opportunity and comfortable handling customer inquiries professionally over the phone. I have experience in customer support, communication, and administrative coordination, including taking accurate notes, organizing information, and maintaining clear follow-ups. I’m confident speaking with customers in a friendly and professional manner while ensuring all important details are documented properly. I also have experience using CRM and spreadsheet tools to keep records organized and easy to track. Quick question: are the calls handled through a VoIP/app system, or forwarded directly to a local phone number? Looking forward to hearing from you. Best regards, Alicia
$10 USD in 1 day
0.0
0.0

Cape Town, South Africa
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