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We are hiring for a Remote Call Receptionist We are a family-owned US-based self-storage business with locations across three states, and we’re growing! We’re looking for an energetic, reliable professional with excellent English communication skills to join our team as a Remote Call Receptionist. As the first point of contact for our customers, you'll be more than just someone who answers phones. You'll be a sales and customer service professional who helps customers see the value in our facilities, turning inquiries into rentals and driving revenue for our growing business. Your role is to create excitement about what makes our locations stand out, guide customers confidently toward choosing us, and deliver an experience that feels consultative, not transactional. This position is ideal for someone who is friendly, persuasive, detail-oriented, dependable, and genuinely enthusiastic about helping customers while contributing to business growth. RESPONSIBILITIES - Answer inbound customer calls in a professional and courteous manner. - Provide unit availability and pricing information. - Assist customers with payments, rentals, and issue resolution. - Direct calls to management when appropriate. - Support light administrative and operational tasks when not actively on calls. POSITION DETAILS Schedule (Starting Hours): 30 - Wednesday: 10:00 AM – 1:00 PM ET - Friday: 10:00 AM – 1:00 PM ET - Saturday: 9:00 AM – 5:00 PM ET - Sunday: 9:00 AM – 5:00 PM ET Hours may adjust over time based on business needs and performance. Additional Scheduling Notes: - New hires will always work the 1st of each month from 10 AM to 1 PM ET, if not already scheduled - New hires will be the first considered for additional hours when coverage is needed (e.g., time off, call-outs, or increased call volume) Pay: $6.00 per hour (with paid holidays and bonuses) Paid Training: Completed within two weeks prior to transitioning into regular hours Initial Period: 30-day conditional period following training, with a performance review at completion BENEFITS & GROWTH - Paid Time Off becomes available after 3 months of continued work following the conditional period, rewarding consistency and long-term commitment - Opportunity for additional hours as business needs grow - Potential for long-term work based on performance and fit TECHNICAL REQUIREMENTS - Desktop or laptop with a current operating system - Reliable, high-speed internet connection - Ability to work across multiple browser tabs - Noise-cancelling headset with microphone (required) - Webcam for training and meetings (as needed) - Quiet, distraction-free workspace APPLICATION PROCESS Shortlisted candidates will be asked to: 1) Submit a brief audio recording 2) Complete an additional application form Please note: Due to the overwhelming number of submissions, we will only contact candidates who have passed the initial screening process. Thank you for your understanding!
Project ID: 40615614
9 proposals
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Active 35 mins ago
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9 freelancers are bidding on average $6 USD/hour for this job

With over two years of experience providing virtual assistance and customer support, I am fully equipped to manage the role of a remote call receptionist with finesse. My ability to exhibit understanding and empathy towards customers aligns perfectly with your vision for this role. Not only can I answer calls in a professional and courteous manner, but I can also provide your potential customers the necessary information needed to make an informed decision when considering your facilities. I understand that as a call receptionist, my aim is to build an emotional connection with clients - one that makes choosing our services more than just a transactional decision. Thanks to my experience as a therapist, I believe I bring unique skill sets to this position that can help me in gently guiding customers towards choosing us and driving revenue growth for your business. Lastly, my strengths in managing multiple browser tabs, working independently, and maintaining focus on the task at hand come together to ensure that your calls are handled smoothly and no potential client is left unattended. Your business thrives on great customer service and effective salesmanship; it would be my pleasure to contribute to this growth journey by offering consistent assistance 24x6. Let's utilize my proficiency in English-to-Swahili translation, chat support, data entry, among others to optimize your customer's experience together!
$6 USD in 40 days
8.3
8.3

Dear Sir/Madam, Good day to you! I am quite keen on this project that you have raised so I’m hoping (fingers tightly crossed) that I’ll be given the opportunity to help/assist/work on this with your kindself. Please do not judge me by the reviews given but rather, feel free to strike up a conversation with me and we'll go from there. A quick summary about myself: My name is Rina. I have been a Virtual Assistant/Freelancer of sorts for 13 years. I own a Diploma in Private Secretarialship which majors in Secretarial, Administration & Business studies. I am an individual but I can assure you that I am able to execute this job with utmost dedication. Working as a PA (offline)/VA (online) requires me to be meticulous with work given/assigned/awarded to me and I always provide the result/s expected/needed by the employer. Thank you for taking the time to read my proposal. I do hope you will consider my application and I would be most happy to discuss any further details pertaining to the project/compensation/etc. Best regards, Rina
$6 USD in 40 days
4.5
4.5

Hello, I believe the first phone call can determine whether someone becomes a customer, and that's exactly why your opportunity stood out to me. I've spent the past three years supporting clients in the U.S. and Europe in customer-facing roles where clear communication, active listening, and prompt follow-up were essential. I'm comfortable handling inbound calls, explaining services, answering questions confidently, and guiding customers toward the best solution while ensuring every interaction is documented accurately. What I like about your role is that you're not looking for a script reader, you're looking for someone who can create a positive first impression and help turn inquiries into rentals. That's how I approach every conversation: listen first, understand the customer's needs, communicate with confidence, and make the process easy for them. I'm comfortable working across multiple systems at once, handling administrative tasks between calls, and maintaining a calm, professional attitude even during busy periods. I have a quiet home office, reliable high-speed internet, a noise-cancelling headset, and I'm available for your scheduled hours, including weekends. If you're looking for someone dependable who will represent your business professionally while helping convert more callers into customers, I'd love the opportunity to join your team. Thank you for your consideration. Best regards, Mabel Johnson
$6 USD in 40 days
4.2
4.2

Hi there, Would it not be a challenge to hire, train and manage independent freelancers and in case of turnover, the process to repeat everything from the start is a chaos. Do you think it would be a better idea to work with a team instead? We are a team of agents, trained, experienced and already worked with ecommerce fulfillment centers. They work from the same office so the communication is smooth with all the required infrastructure like power and internet backup. They can provide coverage for the hours you need, either full-time, part-time or after-hours. Please let me know if you want to discuss further. Best Nasir
$6 USD in 40 days
2.4
2.4

Hello, I'm an energetic, dependable remote receptionist with excellent English and a sales mindset. I specialize in turning calls into bookings by making the experience consultative and customer-focused. I'm confident answering inquiries, explaining availability, pricing, handling payments, and providing top-level service that reflects well on business. I'm reliable, friendly, and ready to help your team grow. Let's talk… Regards, Stella
$6 USD in 40 days
0.0
0.0

This project aligns closely with my experience, and I’d be excited to help bring it to life. As a remote call receptionist, I understand the importance of being the first point of contact for customers. Your goal of creating a consultative experience resonates with me, and I’m eager to turn inquiries into rentals for your growing self-storage business. While I am new to Freelancer, I have tons of experience and have done other projects off site. I am reliable, detail-oriented, and passionate about providing a clean and professional service. I would be happy to discuss a small milestone or provide a first draft of how I would approach customer interactions. I would love to chat more about your project! Regards, Bester Devenier
$5 USD in 7 days
0.0
0.0

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