Phone-Based Customer Support Representative

@TessBenayada

Hi there! I’ve spent the last few years handling customer-facing roles where communication, empathy, and problem-solving were at the heart of what I do. I’ve managed inbound and outbound calls, email follow-ups, and CRM tracking for companies across tech, SaaS, and service-based industries, always making sure every caller felt heard, helped, and valued. At V12, I led a team focused on client retention and satisfaction, increasing our retention rate by over 60% through personalized support and consistent follow-ups. I also handled similar customer success and support responsibilities with StartADAM and Canary Mail, where I ensured smooth communication between teams and clients while maintaining accurate CRM records. I’m confident over the phone, patient with customers, and efficient with CRM and VoIP tools. I take pride in representing a company’s voice with warmth and professionalism and ensuring that every interaction ends on a positive note. Happy to share my client reviews upon request and ready to start right away!

@adily1

Hey , I just finished reading the job description and I see you are looking for someone experienced in VoIP, Zendesk, Email Handling, Troubleshooting, CRM, Customer Service, Call Center and Technical Support. This is something I can do. Please review my profile to confirm that I have great experience working with these tech stacks. While I have few questions: 1. These are all the requirements? If not, Please share more detailed requirements. 2. Do you currently have anything done for the job or it has to be done from scratch? 3. What is the timeline to get this done? Why Choose Me? 1. I have done more than 250 major projects. 2. I have not received a single bad feedback since the last 5-6 years. 3. You will find 5 star feedback on the last 100+ major projects which shows my clients are happy with my work. Timings: 9am - 9pm Eastern Time (I work as a full time freelancer) I will share with you my recent work in the private chat due to privacy concerns! Please start the chat to discuss it further. Regards, Adil.

@YammTech110

Hello there, I understand that you are in need of a personable and English-speaking professional to handle incoming calls, provide product information, troubleshoot issues, and ensure customer satisfaction. My proposed solution involves becoming the friendly voice of your business on the phone, handling all customer inquiries, resolving issues promptly, and leaving each caller feeling heard and helped. Key Deliverables: - Handling all customer phone enquiries during U.S. business hours - Providing clear product information, troubleshooting, and issue resolution - Sending concise follow-up emails for additional product details - Recording interactions in the CRM for team visibility I bring CRM expertise to ensure quality and reliability. I'll share my portfolio with you in the DM. Kindly, ping me there. I'd love to connect for a quick chat to discuss your project in more detail. Best regards, Bilal

@Prashantk247

Hello sir ! Glad to tell you that I already did this kind of multiple works and can show my portfolio in chat. With 11 years of experience in Customer service, call center, VOIP platforms and Zendesk, I am ready to start the work right now. Best regards, Prashant Kumar

@MKashmi

Hi there, Your business needs someone who can make every caller feel heard, calm, and understood while keeping things organised behind the scenes. That is exactly what I do. I handle calls the way you would want your brand represented: clear, patient, and genuinely helpful. Each interaction ends with the issue resolved or a precise follow-up email already sent, and every call is logged neatly in the CRM so nothing slips through. You will get dependable daily coverage, quick learning of your product line, and zero hand-holding once I am onboard. I can start immediately and keep your callers happy while you focus on growing the business. Best, Muhammad Qasim

@abdulr0988

"Hello. I am confident in delivering high quality work on time. I pay close attention to detail and always ensure client satisfaction .I am dedicated,reliable, and ready to start immediately o complete your project efficiently and professionally."

@momindar

I am a friendly guy of age 17 . Not too excellent but can handle customer and make customers happy, and they will leave laughter.

@salmansaeed808

I can do this work perfectly. I have a vast experience to handle clients calls. I am also familiar working on CRMs.

@Vars00

Technical Support And Customer Support with over 1 year of experience delivering comprehensive technical assistance and customer service in a 24/7 support environment. Proficient in Troubleshooting Microsoft 365, Azure Active Directory and RDP for remote support. Experienced with Servicenow and BMC Remedy for incident Management and SLA compliance. Strong Analytical and problem solving skill with a focus on user provisioning, IAM, and MFA. Adept at resolving technical issues efficiently while maintaining excellent communication to provide exceptional service and seamless technical solutions.

@nizarm92

I have a diverse range of skills and extensive experience in technical support that I believe makes me the ideal candidate to be your personable phone-based customer support representative. Having spent over 12 years in the industry, I have developed not only the expertise in solving complex issues on the fly, but also the ability to communicate effectively with customers, reassuring them and ensuring they feel heard and helped. Given my background, I am proficient in various VoIP platforms including RingCentral and always dedicate myself to providing seamless service on these platforms during standard U.S. business hours. Moreover, I am very familiar with ticketing systems such as Zendesk and Freshdesk, which will enable me to efficiently record every interaction in your CRM as per your requirement. In addition to my technical skills, I also possess excellent written grammar to ensure clear follow-up emails are sent promptly at the end of each shift. My past clients have praised me for delivering beyond expectation, as I go the extra mile to make sure each query is addressed comprehensively. If you choose me for this role, you'll find me ready to take on daily phone coverage with professionalism and provide accurate call logs - all while putting a friendly voice behind your brand. Let's start making a difference together!

@kartikp017

Why I’m a Strong Fit for This Role With a proven track record supporting U.S.-based insurance agencies, I bring a blend of administrative precision and client-facing professionalism that aligns perfectly with your needs. My experience in Personal & Commercial Insurance Quoting, Client Communication, and Medical Appointment Scheduling has honed my ability to handle sensitive inquiries, resolve issues efficiently, and maintain clear documentation—all essential for managing customer calls and CRM updates. Additionally, my background in hospitality and tourism has shaped me into a confident, empathetic communicator. I’m comfortable engaging with diverse clients, navigating fast-paced environments, and delivering service that feels both personal and professional. Whether it’s explaining product details, troubleshooting on the spot, or sending concise follow-up emails, I ensure every caller feels heard and helped. I’m also familiar with remote workflows and adaptable to platforms like RingCentral, Zendesk, or Freshdesk, making me ready to jump in and contribute from day one.

@anthonya396

I am current a team lead in a large cybersecurity firm, I am looking for a little extra work on the side. With that said I am extensive experience in voip and Customer service.

@ziabeigh2000

Hey, I saw your job description and comfortable to work on you time zone. I have worked on similar roles in my previous project I am comfortable to using 8x8 voip and sending messages, call and Voice mail via 8x8. I have strong experience in inbound and outbound calls. Great experience in Microsoft Outlook for email communication. I used Zendesk , servicenow, freshdesk and Gorgias ticketing tools. Good in generating reports of callers. What is your business? real-estate or telemedicine or cleaning company? My rate is negotiable Looking forward to talk with you.

@marlom6

Seeking an entry-level position in an environmentally conscious company that will utilize my knowledge of quantitative methods and analysis.

@anamikak04

Along with the required skills, I bring a strong passion for learning and improving. I take every responsibility seriously and consistently aim to deliver better than expected outcomes, which makes me a committed and reliable candidate for this project.

@TallGfx

Taking customer calls and provide support for their inquiries Offer assistance to clients who may be having issues and pass them on to the correct departments, as needed Call customers to offer new products or programs Review customer accounts and proactively reach out about upgrades or support issues Work with colleagues to provide better customer service across the organization

@mariehage

Fluent in arabic, english and french Experience 10 years in hospitality, 3 years in teaching, 2 years in translation Based in Lebanon, trusted by clients around the world

@ravk0

Hello, I’d love the opportunity to become the friendly, professional voice of your business. With a strong background in customer service and phone-based communication, I’m confident I can represent your brand with warmth, efficiency, and professionalism. Here’s what I bring to the role: Phone Expertise: Experienced in handling inbound calls in Canada, ensuring every caller feels heard and helped. CRM & Ticketing Systems: I have used salesforce for logging, tagging, and tracking customer interactions accurately. Clear Follow-Ups: Strong written communication skills for sending concise, polished follow-up emails. Customer Care Mindset: I take pride in resolving issues on the first call whenever possible and always leaving customers satisfied. What you can expect: Professional phone coverage during U.S. business hours. Accurate, same-day call logs and follow-ups. Dependable, courteous service every time. I’m available to start immediately and would be happy to complete a short trial or training call to ensure I meet your expectations. Thank you for considering my application—I look forward to the chance to support your team and your customers. Warm regards, Ravneet Kaur Based in Alberta, Canada

@praisedaniels

Hello! I’m excited about the opportunity to be the friendly voice of your business. As a Relationship Manager, I’m experienced in handling client calls with professionalism, empathy, and clarity—resolving issues promptly while making every customer feel valued and understood. I’m confident with phone communication, follow-up emails, and CRM documentation, ensuring smooth and accurate handovers for the team. My background has trained me to stay calm under pressure, communicate clearly, and turn each interaction into a positive experience. I’m ready to start right away and deliver reliable, friendly phone coverage that reflects your brand’s care and professionalism. Best regards, Praise Danieks