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I run an established business that relies on MyOperator to handle a high volume of incoming calls, and I need the IVR flow tightened up right away. Your main objective is to design or refine a multi-level IVR—think clear “Press 1 / Press 2” branching—then hunt down and resolve any routing or technical hiccups that stop calls from reaching the right telecaller. Here’s what I expect once you’re done: • A clean, multi-level IVR call flow published in MyOperator • Accurate call routing, forwarding, and department mapping so every call lands where it should • Missed-call and call-tracking features configured and tested • Smooth load distribution during peak traffic, with zero dead ends or loops I’m on a tight timeline, so the faster you can jump in and fix issues live, the better. When you respond, focus on your MyOperator or comparable IVR experience—real examples beat generic proposals every time. No CRM integration or custom development is needed; this is strictly an IVR setup and troubleshooting mission.
Project ID: 40354029
8 proposals
Remote project
Active 36 secs ago
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8 freelancers are bidding on average ₹385 INR/hour for this job

As an experienced Network, Cybersecurity, VoIP, and Systems Engineer who has been in the IT industry for over a decade, I am ideally positioned to revamp and optimize your MyOperator IVR. Over the years, I have had the opportunity to collaborate with both small-scale ventures and large-size enterprises. Working with reputable vendors like Cisco, VMware, IBM, Mikrotik, Ubiquiti, Lenovo, Fortinet etc., has given me unrivaled insights into best-practices that I can bring to your project. Not only am I equipped with the knowledge to design or refine a multi-level IVR system but also I can effectively troubleshoot routing and technical challenges that restrict seamless call routing. This includes ensuring that every call reaches its intended tele caller department. I will go above and beyond by configuring and extensively testing missed-call and call-tracking features that will be pivotal in optimizing your telephony operations. Moreover, I understand the urgency of this project and being available 24/7 enables me to resolve issues live as they arise. You can expect my quick response time and a 100% dedication from me throughout this engagement. Let's make your MyOperator experience better than ever!
₹1,500 INR in 40 days
7.1
7.1

Hi, I have hands-on experience setting up and optimizing IVR systems on platforms like MyOperator and Exotel. I can quickly design a clean multi-level IVR flow and fix any routing issues so calls reliably reach the right telecaller without delays or loops. I’ll audit your current setup, correct call forwarding and department mapping, and configure missed-call tracking and reporting. I’ll also ensure proper load distribution so peak traffic is handled smoothly. I’m comfortable working live and resolving issues quickly. Ready to jump in and fix this right away.
₹250 INR in 40 days
5.9
5.9

I hope this email findsYes, we’ve successfully completed the same projects before and are confident we can deliver this one with the highest quality and within your timeline. We specialize in this type of work and would love to discuss your requirements in detail to ensure a smooth and timely delivery.
₹400 INR in 40 days
5.5
5.5

I understand the urgency of optimizing your MyOperator IVR system to ensure efficient call routing amidst high traffic. I will design a clear multi-level IVR flow with precise “Press 1 / Press 2” options, focusing on smooth transitions to the right departments. I will address any routing issues promptly and configure missed-call tracking features. My approach includes thorough testing to ensure seamless load distribution and eliminate dead ends. I can jump in immediately and have this resolved within 5 days. Can we hop on a 10-minute call this week?
₹130 INR in 40 days
0.0
0.0

Hi, I’ve worked on setting up and optimizing multi-level IVR systems (including MyOperator and similar platforms) for high-call-volume businesses. I can quickly refine your IVR flow with clear “Press 1 / Press 2” navigation, fix routing issues, and ensure every call reaches the correct telecaller without delays or dead ends. I’ll also configure missed-call tracking, call routing rules, and load distribution to handle peak traffic smoothly. I’m comfortable jumping in immediately and testing everything live to ensure a flawless flow.
₹100 INR in 40 days
0.0
0.0

Hi I have experience providing this project to effort to job I will try my best so get ahead competition
₹250 INR in 40 days
0.0
0.0

IVR Optimization & Call Routing Proposal (MyOperator Setup) Dear Client, A high-performing IVR system is essential for ensuring that every incoming call is handled efficiently—especially when dealing with large call volumes. I can help you optimize and stabilize your setup in MyOperator so that every caller is routed სწორly, without delays, dead ends, or missed opportunities. Here’s what I will deliver: 1. Structured Multi-Level IVR Flow Design a clear, intuitive “Press 1 / Press 2” IVR structure Improve customer navigation with logical call paths Reduce confusion and minimize call drop-offs 2. Precise Call Routing & Department Mapping Configure accurate routing rules for each department Set up smart call forwarding based on availability, priority, or time Ensure every call reaches the right agent without misrouting 3. Missed Call Handling & Call Tracking Enable missed-call alerts with proper fallback routing Configure detailed call logs and tracking for monitoring performance Ensure no potential lead
₹250 INR in 3 days
0.0
0.0

Hyderabad, India
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Member since Jan 3, 2026
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