Multi-Channel Customer Support Rep

@TaiPurity

Hello Dear Client, As a native english speaker with vast experience as a customer service agent and having worked as helpdesk admin i am able to handle customer communication in a friendly and professional manner. I have excellent communication skills and I'm able to remain calm and focused under pressure. My strong attention to detail ensures that no information or issue falls through the cracks. Having worked eith different ticketing system i can acknowledge every ticket and call promptly, resolve any cases, keep notes to be able to follow up and ensure client satisfaction. I am available to start immediately and looking for a long term opportunity. Kindly send me a message for further discussion. Regards, Purity

@Technoop

Hello, I'd love to be the voice you're adding to your e-commerce support team. I bring solid experience across the exact channels you need — phone calls, email, and live chat — handling customer support and resolving issues in real time rather than just working through a queue. What I bring: Customer support experience across email and live chat, plus inbound and outbound calling Comfortable juggling multiple conversations at once while keeping responses quick, clear, and friendly Careful documentation habits — concise notes so anyone on the team can pick up a customer's history at a glance Experience coordinating with global stakeholders and following through until an issue is actually closed, not just acknowledged Quick to pick up new tools and platforms without hand-holding Solid written and spoken English I treat every ticket or call as something to own end-to-end — acknowledge fast, resolve what I can myself, escalate what I can't, and confirm the customer's actually satisfied before closing it out. My rate: $5.00/hour (AUD). Available to start soon and happy to hop on a quick call first if that helps you get a feel for fit. Looking forward to working with you.

@mehadilimon

Hello, I have previous experience of tech company customers handling so i think i can do help to e-commerce clients problem solve by live chat and email. I can start it immediately. Lets discuss with details. Looking for your response. Thanks Mehadi

@yieoyo

Hello.. Good Afternoon.. I can provide warm, responsive, and reliable multi-channel support across email, live chat, and phone. I'm quick at resolving order inquiries, tracking delivery issues, and keeping ticket notes clear and organized. As a web developer as well, I bring the added advantage of quickly understanding your e-commerce stack behind the scenes, troubleshooting technical customer issues, and identifying store bugs directly. You only pay once you're 100% satisfied with the work. Ready to discuss.. Thank you

@bpo0995

I have got a great experience selling fresh flowers online to Canadian and US customers. I was handling everything from order taking to processing, fulfillment, tracking and handling complaints. Other than that I was assisting with dispute management, vendor management, B2B relationships, marketing and website management. Flowers are a perishable product so they used to get wilted in summers and frozen in winters. I had to deal with many unhappy customers but after resolving their complaints and delivering excellent customer service, they get converted to repeat customers. I love communicating with people and assisting them with any of their challenges. I am excited to learn more about what you are looking to accomplish and whether we are a good fit. Please send me a message if interested in having a quick chat. Best Nasir

@muhamms6

Hi, Customer support becomes difficult when emails, calls, and live chats pile up and customers don’t get clear follow-ups. I can help keep each conversation organized, respond professionally, resolve straightforward issues, and make sure nothing gets missed. I have 6 years of experience in customer communication, email handling, data entry, CRM management, and online support. I’m comfortable working independently, keeping clear customer notes, and escalating issues when needed. I can start soon and adapt quickly to your tools and workflow. If you’d like, I can also do a short trial so you can check my communication and support quality before committing.

@ShahidSolutions

I can setup your e-commerce customer support across email, phone, and live chat with fast, friendly responses and efficient order, delivery, and customer issue handling. Ready to start immediately. we can discuss more detail in chat.

@ahm786adpk

Respected Sir/Ma'am I read your post about "Multi-Channel Customer Support Rep" and this is work I can do properly. My work is websites (PHP, WordPress, Shopify), Android apps, automation scripts and data entry. 4.9 stars from 21 reviews, and 98% delivered on time. What is the most important result you want from this?

@SK0345

Hi There, Good customer support isn’t just about replying quickly it’s about understanding the issue, giving the customer a clear solution, and making sure nothing gets lost between email, chat, and phone conversations. I have 5 years of experience working in client-facing B2B communication, outreach, follow-ups, and business development with international prospects and clients. This has made me comfortable handling conversations professionally, staying organized, and following through until the next action is clear. For your e-commerce support, I can: • Respond promptly across email, live chat, and phone • Handle routine order, product, and delivery enquiries clearly • Keep concise notes and customer histories organized • Escalate complex issues instead of giving customers uncertain answers • Follow up before closing cases • Flag recurring issues so they can be addressed at the source I’m comfortable learning your existing support tools and processes and can start soon. I’m interested in consistent, long-term support work rather than a short-term assignment. Best regards, Muhammad Subhan

@FarrukhShakeel1

Hi there, I have previously served as a Customer Support Representative and an Outreach Assistant, where my day-to-day activities included handling customer inquiries (chats, emails, and occasional calls) and disputes, as well as scheduling meetings and online discovery calls, all of which I am well-versed in. I am highly focused and detail-oriented, can juggle multiple chats and emails simultaneously, and can handle clients professionally over the phone. I have a few questions: 1. Do you want your CSR to work during Sydney business hours? 2. Is this a full-time or part-time position? 3. Is there room to grow within this role? Feel free to reach out. I look forward to hearing from you. Thank you.

@ItunuNova

Hi, Supporting people genuinely energises me — and keeping shoppers happy across email, phone, and live chat is exactly where I do my best work. I respond promptly, stay calm under pressure, and handle multiple conversations at once without losing the warm, professional tone that turns a frustrated customer into a loyal one. I resolve straightforward cases immediately, escalate complex ones with full context, and keep concise notes so the team always has the full picture. Every case gets a follow-up before it's closed. I'm comfortable picking up new tools quickly, flag recurring issues proactively, and work independently without needing constant check-ins. I'm based in Nigeria (WAT, UTC+1) — available to cover Australian morning hours and flexible on shift timing to suit your team. Bidding at AUD $6/hr. Ready to start soon.

@seefattechnologi

Hello!______I understand your requirements for responsive e-commerce customer support across email, phone, and live chat. I have 10 years of experience with customer service, helpdesk/ticketing systems, order management, Shopify, CRM tools, and handling customer issues professionally. I can manage enquiries, delivery follow-ups, escalations, ticket notes, and customer satisfaction while maintaining fast and friendly communication. Query: Which helpdesk/CRM platform do you currently use for managing customer conversations? Thanks!! Parminder.

@lostb0955

I have 7+ years of experience in customer support, e-commerce operations, sales, logistics, order management, and virtual assistance, along with 2 years of experience working with CashewSoft ERP, where I handled B2B sales, client communication, follow-ups, and customer requirements. My background has given me strong experience communicating with customers professionally, understanding their concerns, following up consistently, and ensuring issues are handled efficiently. I can assist with: Responding promptly to emails, phone calls, and live chat Handling product, order, and general customer enquiries Tracking deliveries and providing accurate updates Managing customer concerns, complaints, and support requests Resolving straightforward cases and escalating complex issues Maintaining clear customer notes and interaction histories Following up to confirm customer satisfaction Identifying recurring problems and reporting them to the team I have strong written and spoken English, can quickly learn new support systems, and am comfortable working independently while keeping the team informed. I’m available to start immediately and would be interested in building a reliable, long-term working relationship. Best regards Aaqib

@AJSubianto

Hi, I am applying for the Multi-Channel Customer Support Rep position. I have solid experience handling customer inquiries through phone, email, and face-to-face from my previous roles as Telephone Operator at Sheraton and Front Desk Supervisor & Duty Manager at Shangri-La Hotel Dubai. I am used to responding quickly, clearly, and professionally while keeping a friendly and calm tone — even under pressure. I am comfortable managing multiple conversations, resolving common issues independently, escalating when needed, and keeping clear notes. I have strong written and spoken English and can adapt easily to new tools and systems. I am reliable, detail-oriented, and ready to start soon. I would be happy to support your e-commerce team in keeping customers informed and satisfied across email, phone, and live chat. Looking forward to hearing from you. Best regards, AJ Subianto