Live Virtual Customer Service Trainer for L1 Support Team (India)

@Oluwaseyi221

L1 support training is most useful when agents practise the exact conversations that usually become difficult, rather than spending eight hours listening to slides. The sessions can be built around realistic support cases, with short instruction followed by role plays, call handling exercises, probing practice, de escalation scenarios and direct trainer feedback. A practical structure would split the program into shorter sessions so agents can apply each skill between sessions, covering communication, empathy, ownership, difficult customers, escalation and chat or email etiquette. Comparable customer support training has used scenario based practice and feedback to turn communication principles into repeatable behaviours for frontline teams. Training materials, a structured agenda and a short introductory session can be included before the full engagement. Would you prefer the eight hours split across five shorter sessions, or two intensive four hour sessions?

@ridwaan6254

For "Live Virtual Customer Service Trainer for L1 Support Team (India)" I will deliver exactly against the posted brief: We are looking for an experienced, live, instructor-led virtual trainer to conduct a practical customer service training program for our L1 Support team. Format: Live online sessions (not pre-recorded/self-paced). Total training time of approximately 8 hours, either as two 4-hour sessions or spread across up to five sessions of 1.5–2 hours each — flexible based on the trainer's recommendation. Audience: L1 Support / customer support executives. Key topics to cover: Empath. Approach: (1) lock acceptance criteria, formats, and access needs in the project thread, (2) build the core deliverables with Training, Customer Support, Troubleshooting, Article Writing, Management, Research Writing focusing on are looking for, experienced, live, instructor, led virtual trainer, (3) share a review checkpoint mid-way, then (4) hand over a clean final pack with files, notes, and use steps. Scope stays as posted; any extras are discussed as a separate add-on before work expands. Delivery inside 7 days after award. One revision pass is included in the same window against your written notes. Past work covers similar Training, Customer Support, Troubleshooting, Article Writing, Management, Research Writing scopes with clear checkpoints and organized handoffs. Ready to.

@Ranataimur

Is your L1 team primarily handling calls, chat, or a mix of both? I can deliver an interactive 8-hour programme built around role plays, real support scenarios, de-escalation, probing, ownership, and trainer feedback rather than slide-heavy sessions. I can share a sample agenda, relevant training experience, materials, availability in IST, and an all-inclusive quote. Regards Rana.R

@annemungaig

Hello! I’m Anne, and I’m excited to welcome you to my profile. I teach Business Administration and Management, Customer Care Services, and Sales, supporting beginner and mid-level learners. I have over 15 years of professional experience and 7 years of teaching experience. I also hold a Bachelor of Commerce degree from Kenyatta University. In my lessons, I focus on making business concepts clear, practical, and easy to understand. I can help you build your knowledge, strengthen your confidence, and develop skills that you can apply in your studies or professional life. Whether you’re just getting started or want to strengthen your existing knowledge, I’d be happy to support you. I look forward to meeting you and learning together. See you in class!

@rashmi858

Hello, I read your requirements for an interactive, live virtual trainer to conduct a practical customer service training program for your L1 Support team. I can deliver an engaging 8-hour training program structured with real-life scenarios, role-plays, and practical activities to ensure maximum participation and learning. Key Topics Covered in My Modules: Customer-centric communication and active listening skills. De-escalation techniques for handling frustrated or angry callers. Problem-solving, ownership, and call etiquette. Professional email and chat communication standards. I am also open to conducting a brief introductory demo session before we finalize. My rate is all-inclusive and budget-conscious. Looking forward to connecting with you. Best regards, Rashmi

@maryn499

Hello, I’m interested in delivering your live customer service training for the L1 Support team. I can provide practical, interactive sessions covering empathy, communication, active listening, troubleshooting, de-escalation, difficult customers, call etiquette, ownership, and escalation handling. My training approach includes role plays, real-life scenarios, case studies, and practical exercises with trainer feedback. I’m flexible with the 8-hour format and IST schedule and can provide training materials. I’m also available for a short demo session before finalisation. I’d be happy to discuss your requirements and tailor the training to your team. Thank you.

@morne01

?IF YOU'RE NOT HAPPY, YOU DON'T PAY.? Recently, I helped a support team enhance their customer interaction skills through a tailored training program. They reported improved confidence and performance in handling customer inquiries. I will help your L1 Support team develop essential skills like empathy, effective communication, and problem-solving techniques. Your focus on an interactive, practice-heavy format aligns perfectly with my training approach. I understand the importance of clear, professional communication and handling difficult customers seamlessly. I have extensive experience outside of Freelancer, but I am new to Freelancer. I specialize in training customer support teams and can provide detailed agendas, training materials, and certificates upon completion. I am available for sessions in IST and can offer a demo session to ensure a good fit. Regards, MORNE.

@tarunchauhan3323

Hi, I’m Tarun Chauhan, an experienced Team Leader with 5+ years of experience in customer support and BPO operations. I specialize in coaching teams on customer service, communication, empathy, active listening, difficult customer handling, de-escalation, problem-solving, call etiquette, and quality improvement. I can deliver live, interactive training using role plays, real-life scenarios, case studies, activities, and practical feedback. I can customize the 8-hour program according to your team’s requirements and conduct sessions in IST. I’m available for a short demo session and can discuss the agenda, training materials, availability, and commercial terms

@mapa48932

Hello, I’m an experienced trainer, educator and communication professional with 5+ years of teaching/training experience and 8+ years of overall professional experience. I can conduct practical, interactive virtual sessions focused on communication, empathy, active listening, professional etiquette and handling real-world customer interactions. My training approach is practice-led rather than lecture-heavy, using role plays, customer scenarios, case discussions, questioning exercises, de-escalation practice and individual feedback. I can provide training materials, activities, exercises and a completion certificate, and I’m open to conducting a short introductory/demo session before finalisation. I’m comfortable delivering sessions online in IST and can work with 4-5 multi-session format. I’d be happy to discuss the schedule and provide a realistic all-inclusive quote based on the final session structure. Looking forward to collaborating.

@abhishekchowdhu5

Hi! I run live, practice-heavy L1/support training — role-plays and real scenarios, not slide lectures. Experience: [1 line on your background training support/BPO teams] Format: Two 4-hr live sessions (or 4–5 shorter ones — flexible to your shift patterns). Agenda: Session 1 – empathy, active listening, communication, call etiquette (practiced live). Session 2 – de-escalation role-plays, ownership, probing questions, expectation-setting, escalation calls, email/chat etiquette, feedback + closing assessment. Materials: Workbook, de-escalation checklist, completion certificate. Availability: 12pm-4pm for two day sessions 12pm-2pm for 4 day sessions Demo: Happy to run a free 20-min sample session first. Quote: ₹40000, all-inclusive [+GST if applicable]. Can adjust based on final structure. Keen to align this with your team's actual call patterns — happy to discuss. Abhishek Chowdhury

@Pawanbhagya

I bring 11 years of extensive experience as a Business Development Manager specializing in upskilling front-line teams and sales representatives. My team mentoring approach moves beyond theoretical slides to focus on practical, high-impact skill application. Core Areas Covered in L1 Training : Interactive & Practice-Heavy: 80% of the 8-hour curriculum involves live role-playing, simulated real-world scenarios, case studies, and instant constructive feedback. BDM & Sales Perspective: Because of my BDM background, I teach L1 agents how to handle escalations with a commercial mindset—turning potential churn into customer trust and retention. Deliverables: Custom training decks, practical role-play rubrics, email/chat etiquette templates, and Certificates of Completion for all participants. What i offer Offer: I don't offer generic, off-the-shelf training. I customize the entire program around your company's specific needs and divide the curriculum into goal-oriented modules so your team achieves clear, tangible results after every session. Format: 4 x 2-hour interactive sessions with defined outcomes and modules. Availability: Flexible scheduling during IST business hours. Demo Session: Available for a short 15–20 minute live intro session to align on objectives Looking forward to connecting!

@ahrahulbabu

Hi, I'd love to deliver this live, instructor-led Customer Service Training for your L1 Support team. I have hands-on experience in Technical Customer Support, handling customer interactions through calls, emails, chats, troubleshooting, and escalations in fast-paced support environments. My training style is highly interactive, using role plays, mock calls, real-life scenarios, and feedback instead of slide-heavy lectures. **Proposed 8-hour agenda:** • Empathy & customer-centric mindset • Professional communication & active listening • Handling difficult customers & de-escalation • Questioning & troubleshooting • Ownership & expectation management • Call etiquette & escalation communication • Positive language • Email/chat etiquette • Practice sessions with feedback **Deliverables:** * Live virtual training (2×4 hrs or 4–5 shorter sessions) * Training deck (PDF) * Practice worksheets * Digital participation certificate **Availability (IST):** Weekdays or weekends; flexible morning, afternoon, or evening slots. **Quote:** ₹42,500 INR (all-inclusive for the full engagement). GST can be discussed if applicable. I'm also happy to conduct a **20–30 minute introductory demo session** before finalization. Looking forward to discussing your team's goals.