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I need a reliable customer-service professional to take over our live-chat desk and keep the support experience seamless for customers in Los Angeles. Your sole focus will be handling incoming chats, guiding shoppers through the checkout, and accurately entering their orders for our line of physical products. The chat widget is already integrated with our e-commerce platform, so once you sign in you will see real-time inventory, shipping options, and payment status. I will provide a brief on brand voice, SKU catalog, discount rules, and escalation paths before your first shift. Success for me is straightforward: quick, friendly replies, error-free order entries, and clear notes on each interaction so our warehouse can fulfill without delays. At the end of every shift, export the chat log and a short summary of any issues that need follow-up. If you’re comfortable juggling multiple chats at once, have native-level written English, and can cover Los Angeles business hours, let’s get started right away.
Project ID: 40211920
69 proposals
Remote project
Active 10 days ago
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69 freelancers are bidding on average $5 USD/hour for this job

With a long-standing background in providing exceptional customer service and support, I am proficient at handling multiple chats simultaneously, ensuring quick, friendly, and accurate responses. My native-level proficiency in written English will offer customers an excellent chat experience with no communication barriers. Moreover, my timely approach to order entries will efficiently guide the shoppers through a seamless checkout process for your Los Angeles line of physical products. I am highly motivated and proactive in dealing with new situations and challenges. I believe in continuous learning, and every task is an opportunity to learn and grow for me. Over the years, I have accumulated vast knowledge and experience in valuing time and managing it optimally; a skill that is particularly important for Los Angeles business hours operation. In addition to my strong customer support skills, my proficiency also extends to various administrative tasks such as data entry and management, skills that would come in handy while exporting chat logs and generating assessment summaries after every shift. In summary, my diverse skill set combined with an unwavering commitment to quality service makes me your ideal choice for ensuring impeccable live-chat order processing. Let's connect to drive valuable results for your company.
$5 USD in 40 days
3.0
3.0

Hello there, My name is Saad (Joe), and I would like to be your Customer Service Representative. I have been providing Customer Support Services since 2012 through different mediums. I have worked for a company as a retention agent and grew up as Team Lead for a team of 11 people who are now working under my supervision. I have provided Customer Retention Services through chat and e-mail to a US-based subscription company where my team handled more than 800 tickets weekly, while I handled escalations and follow-ups with customers via e-mail for cancelation requests of their subscriptions. They can now retain more than 30% of the members they converse with, who have spent more than $7M over the course of 4.5 years. I have an excellent command of English, so your Customers will not have any problem concerning communication as all communication will be apparent, straightforward, and complete in information. I have also worked as a Virtual Assistant for a Resort Marketing Company based in New Zealand. I have provided the owner with all kinds of support during the day. I also have vast experience in apps like ZenDesk, Kustomer, Asana, Slack, Notion, GSuite, MS Office, Adobe Acrobat, Adobe Photoshop, Adobe Illustrator, Adobe LiveCycle PDF Form Designer, and many more. Kindly look at my profile for reviews regarding the quality of my services. Best, Saad (Joe).
$5 USD in 40 days
2.4
2.4

Hi there, Thank you for the opportunity to support your live-chat operations. I am confident in my ability to deliver prompt, professional, and customer-focused assistance that ensures a smooth shopping experience for your Los Angeles customers. I am experienced in managing multiple chat conversations simultaneously while maintaining accuracy, clarity, and a friendly brand-aligned tone. I can efficiently guide customers through product selection, checkout processes, and order placement while carefully verifying inventory availability, shipping options, and payment status. I understand the importance of accurate order entry and detailed interaction notes to support seamless warehouse fulfillment and internal coordination. I am comfortable working with integrated e-commerce chat systems and strictly following brand guidelines, discount rules, and escalation procedures. Additionally, I will provide organized end-of-shift chat exports along with concise issue summaries requiring follow-up. I am fully prepared to cover Los Angeles business hours and deliver dependable, high-quality customer support.
$3 USD in 40 days
2.0
2.0

Hello! I’m very interested in this live chat customer support role. I have experience with customer service, virtual assistance, and handling online communication professionally. I’m organized, responsive, and comfortable guiding customers through orders and providing clear support. I’m available to start immediately and can work flexible hours. I’d love to support your team and ensure a smooth experience for your customers. Thank you
$5 USD in 40 days
2.1
2.1

With my proven track record of delivering high-quality customer service and my experience in order processing, I am confident in my ability to excel at this project. As a freelancer ranked in the top 0.03%, I have consistently received excellent feedback from clients who appreciate my commitment to providing accurate and prompt assistance. My technical background as a software engineer is an asset that sets me apart from other candidates. It means that not only can I handle your live-chat desk proficiently but I also understand the complexities of integrating systems such as your chat widget with e-commerce platforms. Being a tech-savvy virtual assistant places me in an advantageous position when it comes to following instructions, working independently, and using tools efficiently - traits which will be crucial for the seamless management of your chat desk and order processing. Moreover, my native-level written English ensures that your customers' inquiries will be met with clear and friendly responses. Given your needs for a multitasker who can cover Los Angeles business hours, I am prepared to commit fully to ensuring a smooth customer experience on your platform. Choose me for professionalism, efficiency, and technical proficiency.
$5 USD in 40 days
1.6
1.6

Hi, I'm excited to bring seamless support to your LA customers. With experience in live-chat support and e-commerce, I'll provide quick, friendly replies, error-free order entries, and clear notes. Comfortable juggling multiple chats, native English, and available LA hours. Ready to start.
$5 USD in 40 days
1.3
1.3

Hello, I am an experienced live chat customer support professional for e-commerce businesses, focused on fast, friendly, and accurate service. I can manage your live chat desk, handle multiple conversations at once, guide customers through checkout, and enter orders correctly using real time inventory, shipping, and payment details. I follow brand voice guidelines, apply SKUs and discounts accurately, and leave clear notes for smooth warehouse fulfillment. I also provide end of shift chat exports and concise issue summaries. I have native level written English and full availability during Los Angeles business hours. Regards Diannah
$5 USD in 40 days
0.0
0.0

Saya tertarik untuk membantu mengelola layanan live chat dan pemrosesan pesanan pelanggan. Saya terbiasa memberikan respons yang cepat, ramah, dan jelas kepada pelanggan, serta mampu menangani beberapa percakapan sekaligus dengan tetap menjaga ketelitian. Saya memahami pentingnya akurasi dalam memasukkan data pesanan, mencatat detail interaksi, dan memastikan informasi yang diberikan sesuai dengan stok, pengiriman, serta status pembayaran. Saya juga siap mengikuti panduan brand voice, alur eskalasi, dan aturan kerja yang diberikan sebelum mulai bertugas. Dengan komunikasi tertulis yang baik dalam bahasa Inggris dan manajemen waktu yang rapi, saya berkomitmen untuk memberikan pengalaman pelanggan yang lancar serta mendukung tim agar proses pemenuhan pesanan berjalan tanpa hambatan.
$4 USD in 20 days
0.0
0.0

I am an accounting student with strong attention to detail and excellent written English. I can handle multiple tasks simultaneously, accurately record orders, and follow brand guidelines. I am reliable, eager to learn, and committed to providing fast, friendly, and professional customer support. I take pride in accuracy and clear communication, ensuring seamless order fulfillment for your warehouse team.
$5 USD in 20 days
0.0
0.0

I appreciate the opportunity to contribute to your customer support operations and deliver a seamless live-chat experience for your Los Angeles clientele. With a strong background in real-time customer engagement, I am well-prepared to manage high-volume chat interactions while maintaining a polished, brand-consistent, and solution-oriented communication style. I will proactively assist customers throughout their purchasing journey, from product inquiries to checkout completion, while ensuring precise order entry by carefully verifying inventory availability, shipping selections, and payment confirmations. I recognize the operational importance of maintaining accurate interaction notes to support efficient warehouse processing and overall order fulfillment. I am highly comfortable working within integrated e-commerce chat environments and strictly adhering to brand voice guidelines, promotional rules, and escalation protocols. Additionally, I will provide structured end-of-shift chat logs and concise follow-up reports. I am fully available to support Los Angeles business hours with reliability and professionalism.
$2 USD in 40 days
0.0
0.0

Hi there, I’m a dependable customer-service professional with hands-on experience running live-chat desks for e-commerce brands selling physical products. I’m used to handling multiple chats at once while staying calm, friendly, and precise—especially during checkout, where accuracy really matters. I can confidently guide shoppers through product selection, discounts, shipping options, and payment steps, then enter orders error-free with clear internal notes so your warehouse can fulfill without delays. I’m detail-oriented, fast on the keyboard, and very comfortable working directly inside chat widgets that show real-time inventory and order status. I follow brand voice closely, respect escalation paths, and document every interaction properly. End-of-shift exports and concise issue summaries are already part of my routine, not an afterthought. I have native-level written English, strong customer empathy, and I’m available to fully cover Los Angeles business hours. I can start immediately and keep your support experience smooth, professional, and conversion-focused from day one. Looking forward to getting started and taking full ownership of your live-chat desk.
$3 USD in 40 days
0.0
0.0

Hi! I can take over your live-chat desk and keep order entry accurate and smooth. I’m experienced with handling multiple chats, guiding customers through checkout, and recording clean notes for the warehouse/team. I work fast, friendly, and error-free—confirming SKU/qty, shipping details, discounts, and payment status before submitting orders. At the end of each shift, I’ll export chat logs and send a short summary of issues/escalations that need follow-up. I’m available to cover Los Angeles business hours and can start immediately after your brief onboarding.
$5 USD in 40 days
0.0
0.0

Detail-oriented Data Entry Professional with experience in Arabic, English, and Urdu data processing. Skilled in typing, research, and creating PPTs. Proficient in reading and analyzing data in multiple languages, with strong analytical and presentation skills.
$3.50 USD in 40 days
0.0
0.0

Hello, I'm interested in handling your live-chat support and making sure your customers feel heard and helped. I'm comfortable managing several conversations at once without losing track of details or letting quality slip. I'll match your brand's voice, whether that's casual and friendly or more professional, and I know how to apply discounts, answer questions about products, and keep clean notes so your fulfillment team has what they need. I get that live chat is often someone's first real interaction with your business, so I focus on being responsive and solution-oriented. I'm available during Los Angeles hours and ready to jump in whenever you need me.
$5 USD in 40 days
0.0
0.0

Having worked as a Virtual Assistant for numerous e-commerce businesses, I understand the importance of providing seamless customer service while processing orders in a timely and meticulous manner. My extensive experience with platforms like Shopify, Etsy, and eBay make me the perfect fit for your project. I’m confident that I can provide quick, friendly, and efficient replies to customers over live chat as well as accurately enter their orders into your system. My native-level written English skills will ensure that all communication is clear and professional. Moreover, my detail-oriented nature will guarantee error-free order entries and comprehensive notes for easy warehouse processing. My deep commitment to client satisfaction means I will always go the extra mile to resolve any issues that arise and diligently follow-up on them. Lastly, I fully appreciate the significance of your time and as such, my aim is to not only assist you with this project but to also create a long-term support partnership. To this end, I am open to working Los Angeles business hours for added convenience. It would be a pleasure to contribute my expertise in customer support and order processing to support your business's growth and operational efficiency. Let's begin!
$2 USD in 40 days
0.0
0.0

Bonjour ! Je suis Assistant Virtuel Bilingue (FR/EN) spécialisé en Sales Support & Data Management. Votre projet m'intéresse particulièrement car je maîtrise : ✅ Excel/Google Sheets (Nettoyage de données, tableaux croisés, rapports précis). ✅ CRM & Lead Gen (Prospection ciblée et suivi rigoureux). ✅ Rigueur & Organisation (Zéro erreur, respect strict des délais). Je suis prêt à commencer immédiatement pour vous libérer du temps. Discutons-en en MP ! ?
$5 USD in 40 days
0.0
0.0

saya seorang yang memiliki skil komunikasi yang sangat baik, penguasaan terhadap internet yang cukup baik,mudah beradaptasi dan berkomitmen dalam pelayanan pelanggan,management waktu fleksibel dan mudah beradaptasi mampu bekerja di bawah tekanan dan memberikan kontribusi untuk perusahaan
$5 USD in 20 days
0.0
0.0

I'm comfortable having multiple chat since I have also experience. My experience is fit for this role cause I've developed my skills for this type or daily daily task. I'm open for negotiation, looking forward to be a support in growing your business.
$7 USD in 40 days
0.0
0.0

Hello, I’m Chisom, an Admin Virtual Assistant with experience in email management, data entry, scheduling, and online research. I’m organized, reliable, and pay close attention to detail. I can follow instructions carefully and deliver tasks on time. I’m available to start immediately and would be happy to assist you with this project. Thank you, Chisom
$5 USD in 20 days
0.0
0.0

Hello, I’m excited about the opportunity to manage your live‑chat desk and ensure a seamless support experience for your customers in Los Angeles. Timezone: East Africa Time (EAT), which overlaps well with Los Angeles business hours. Availability: I can reliably cover shifts during your required hours. Skills & Approach: Native‑level written English for quick, friendly, and professional replies. Strong multitasking ability to handle multiple chats simultaneously without compromising accuracy. Experience in customer service and order entry, ensuring error‑free processing and clear notes for warehouse fulfillment. Commitment to exporting chat logs and providing concise summaries of issues at the end of each shift. I understand the importance of brand voice, accurate order handling, and smooth communication. My focus will be on delivering reliability, efficiency, and a positive customer experience every time. Looking forward to collaborating and starting right away. Best regards, Andrew
$2.50 USD in 40 days
0.0
0.0

Cairo, Egypt
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