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I’m looking for a dependable customer-care specialist who can handle two channels: • Live chat support during standard business hours, responding in real time with clear, friendly answers. • General customer-service email replies—acknowledging each message, resolving common questions, and flagging anything that needs escalation. You’ll track every interaction, follow the knowledge-base guidelines I provide, and keep response times low. Familiarity with tools such as Zendesk, Intercom, or similar help-desk platforms is a plus, but I’m open to whatever system you’re comfortable with as long as conversations are logged and searchable. If you have a proven record of maintaining high CSAT scores and can communicate in a warm, professional tone, I’d love to hear how you can take care of my customers.
Project ID: 40686095
21 proposals
Remote project
Active 1 min ago
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21 freelancers are bidding on average $17 USD/hour for this job

Hi, I can help you deliver fast, friendly, and reliable customer support across live chat and email. • Handle live chat inquiries promptly during business hours • Respond to customer emails clearly and professionally • Resolve common issues using your knowledge base and SOPs • Escalate complex cases with accurate notes and context • Keep every interaction properly logged and organized • Focus on fast response times, customer satisfaction, and consistent communication Experienced in customer service and support workflows—ready to keep your customers well taken care of
$15 USD in 40 days
3.9
3.9

Greetings! I’m an expert in customer support with 9+ years of experience, delivering fast, friendly service across live chat and email. Here’s how I can help: * Handle real-time live chat professionally * Resolve customer questions via email * Follow your knowledge base and escalation rules * Log every interaction accurately * Maintain fast responses and strong CSAT Which help-desk platform do you currently use? What are your standard business hours?
$20 USD in 40 days
3.7
3.7

I can provide dependable live chat and email support with fast, professional responses, accurate issue resolution, and clear escalation when needed. I’m comfortable following knowledge-base procedures, maintaining searchable interaction logs, and working with help-desk platforms such as Zendesk or Intercom while keeping response times low and customer satisfaction high.
$15 USD in 20 days
3.4
3.4

Hello, I’m interested in helping you manage your live chat and customer-service email support. I have experience in customer service and BPO environments, including handling customer interactions professionally, understanding customer concerns, providing clear solutions, and escalating issues when required. I can confidently handle: • Real-time live chat support with a friendly and professional tone • Customer-service emails, including acknowledgements, resolutions, and escalations • Following your knowledge base, processes, and communication guidelines • Maintaining accurate records of customer interactions • Prioritizing response speed while keeping replies clear and helpful • Handling difficult or dissatisfied customers calmly and professionally I’m comfortable learning new support platforms and can quickly adapt to systems such as Zendesk, Intercom, or similar tools. I understand that consistent communication, accurate documentation, and timely responses are essential for maintaining customer satisfaction. I’m reliable, detail-oriented, and committed to making every customer interaction feel helpful and professional. I’d be happy to learn your processes and start contributing from day one. Thank you for considering my application.
$20 USD in 40 days
0.0
0.0

Hi, I can provide reliable live-chat and email support with a strong focus on clear communication, quick responses, and accurate follow-up. My background includes 5 years of client communication, sales/business development, email handling, follow-ups, and managing conversations with international customers and prospects. I’m comfortable working from established guidelines, documenting interactions carefully, resolving routine questions, and escalating cases when they require additional attention. While Zendesk and Intercom have not been my primary platforms, I’m comfortable learning and working within a structured help-desk system and following your knowledge base and support process. I can maintain a warm, professional tone across both live chat and email and provide consistent availability during the agreed business hours. I’m available for around 20 hours per week and can start with a trial period if preferred. Best regards, Subhan
$15 USD in 40 days
0.0
0.0

I am more than happy to be part of this family. I am from Nepal. I have completed my BS Applied Health from BYU-Idaho, USA. I learned many things during my studies because my degree was completely online. Thank you.
$20 USD in 40 days
0.0
0.0

I am writing to express my strong interest in joining your team. Across roles in India and the UK, I have applied a structured, metrics-driven approach to solving complex operational and commercial challenges across CRM operations, digital marketing, and business strategy.
$20 USD in 40 days
0.0
0.0

Hello, I’m interested in providing customer support for your business through live chat and email. I’m a clear and professional communicator with a strong focus on understanding customer concerns, providing helpful solutions, and maintaining a friendly tone. I can follow your knowledge-base guidelines, respond promptly, keep conversations organized, and escalate issues when necessary. I’m also comfortable learning platforms such as Zendesk, Intercom, or any similar support system you use. I’m dependable, detail-oriented, quick to learn, and committed to providing a positive customer experience. I’d be happy to discuss your requirements and get started. Thank you for considering my proposal.
$20 USD in 40 days
0.0
0.0

> Hello, I am Zoya from India. I have 1 year experience in Customer Support, Live Chat and Email Support. I can handle customer questions politely and quickly. I am available 4-5 hours daily with good internet and laptop. I have good typing speed and fluent English. I can start work immediately. I will give you 100% accuracy and on-time work. Please give me one chance to work with you. Thank you.
$15 USD in 20 days
0.0
0.0

WhatsApp Web is mostly provided by my clients for customer support if possible, then please let me know and i am ok with another channel also, and May I ask what your current average daily volume is across chat and email? i have 11 years of customer support experience and 6 years of e commerce business
$20 USD in 40 days
0.0
0.0

I'm a good in emails and live chat also get experience in costumers dealing I can work at the anytime you offer me as a good candidate thank you for your time.
$20 USD in 40 days
0.0
0.0

I’m a dependable and customer-focused professional with strong experience handling customer inquiries, providing clear solutions, and maintaining a warm, professional tone. I can manage live chat and email support efficiently, follow your knowledge-base guidelines, track every interaction, and escalate issues appropriately. I’m organized, responsive, and committed to keeping response times low while ensuring customers feel heard and supported. I’m also comfortable learning new help-desk systems such as Zendesk or Intercom and adapting quickly to your workflow.
$15 USD in 40 days
0.0
0.0

Hello, I’d love to help manage your customer support across both live chat and email. I have extensive customer service and management experience, including 10 years managing a 7-Eleven operation in Dallas, USA, along with experience in e-commerce and merchandising. I understand that excellent customer service means being fast, friendly, accurate, and professional while making sure every interaction is properly documented. I can follow your knowledge base and support guidelines, handle common customer questions independently, and identify issues that require escalation. I’m comfortable communicating with customers in English and have strong written and spoken English skills. I’m also familiar with online customer-service workflows and can quickly learn whichever help-desk system you use. I’m reliable, detail-oriented, and interested in building a long-term working relationship. I’m confident I can represent your company professionally and provide customers with the warm, helpful experience you expect. I’d be happy to discuss your support process and availability. Thank you for considering my proposal.
$15 USD in 40 days
0.0
0.0

I provide professional and reliable Live Chat & Email Support to help businesses deliver excellent customer service, respond to customer inquiries promptly, and maintain strong customer relationships. Services I Offer Responding to customer inquiries through live chat and email Handling customer questions, complaints, and support requests professionally Providing accurate information about products, services, orders, and policies Assisting with order status, returns, refunds, and general issues Following company guidelines, scripts, and communication standards Escalating complex issues to the appropriate team when necessary Maintaining a friendly, professional, and helpful tone in every interaction Managing multiple conversations efficiently while maintaining response quality Keeping customer information and support records organized I can adapt to your business processes, learn your products or services quickly, and communicate with customers in a professional and courteous manner. Availability I am flexible with working hours and can follow your preferred schedule, response guidelines, and support procedures. I would be happy to discuss your customer support requirements and become a reliable part of your team. Thank you for considering my proposal.
$15 USD in 30 days
0.0
0.0

Good day! Reliable customer support depends on fast responses, clear communication, and making every customer feel properly heard. We can manage both real-time live chat during business hours and customer-service emails with a warm, professional, and consistent approach. We’ll follow your knowledge base and support guidelines, handle common questions efficiently, document each interaction, and clearly flag issues that require escalation. We’re also comfortable working with Zendesk, Intercom, and similar help-desk platforms where conversations can be organized, tracked, and searched. Our focus will be on low response times, accurate resolutions, and a positive customer experience across both channels. We’re ready to provide dependable day-to-day support and help maintain strong customer satisfaction.
$20 USD in 40 days
0.0
0.0

Hello, I have experience in Customer Support, Live Chat, and Email Follow-ups. I am professional, a fast responder, and can maintain a polite and helpful tone with customers. I am available to start immediately and can work [your available hours]. I understand how important good customer service is for a business, and I will make sure every customer feels valued. I would love to discuss more about your requirements. Thank you, Maira
$20 USD in 40 days
0.0
0.0

Cairo, Egypt
Member since Sep 2, 2026
$30-250 USD
$8-15 USD / hour
$250-750 USD
$250-750 USD
₹600-1500 INR
$15-25 USD / hour
$15-25 USD / hour
₹750-1250 INR / hour
$15-25 USD / hour
₹12500-37500 INR
$10-30 USD
$2-8 USD / hour
$15-25 USD / hour
$750-1500 USD
$250-750 USD
$3-10 NZD / hour
$250-750 USD
$10-30 USD
₹12500-37500 INR
₹100-400 INR / hour