Manage large amounts of inbound and outbound messages and calls in a timely manner.
Follow communication 'scripts' when handling different enquiries.
Determine customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
Take initiative to upsell products when they arise.
Establish sustainable relationships and engage customers by taking the extra mile.
Keep records of all conversations in our call center database in a comprehensible way.
Attend educational seminars to improve knowledge and performance level.
Meet personal/team qualitative and quantitative targets.
Required language(s): Malay
Fresh graduates who are interested to start their career in a call Centre are also encouraged to apply – TRAINING Provided
Each shift consists of 10 working hours [inclusive of 1 hour lunch]