Full-Time Customer Care and Tech Support Specialist

€200-400 EUR

Open

Posted 1 minute ago

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Ends in 6 days

€200-400 EUR

Paid on delivery

Customer Support Specialist (Full-Time | Live Chat & Technical Support) Job Overview: We are looking for proactive, dedicated, and detail-oriented Customer Care & Technical Support Specialists to manage live customer chat, ticket resolution, dispute management, and account onboarding for our digital subscription services (Netflix, Disney+, DAZN, Movistar+, etc.) on e-commerce marketplaces (such as GamsGo). We offer 2 fixed weekly schedule blocks (6 days on / 1 day off) with 3 available 8-hour shifts to ensure continuous coverage. Work Schedule & Shift Times (Strictly Spain Time / CEST - UTC+2) All shifts are managed and executed according to Spain local time (Madrid / CEST - UTC+2). Regardless of your physical country or local time zone, you must convert and adjust your local working hours to match these exact Spanish time slots: Position 1: Monday to Saturday (Day Off: Sunday) Choose one fixed 8-hour shift: Morning Shift (Turno Mañana): 08:00 – 16:00 (Spain Time) Night Shift (Turno Noche): 00:00 – 08:00 (Spain Time) (Please calculate the time difference between your country and Spain before applying to ensure you can reliably cover your selected shift). Key Responsibilities: Manage real-time customer chat, support tickets, and post-sales inquiries on marketplace platforms (GamsGo). Guide customers through automated portal access ([login to view URL]), Master Key redemption, Smart TV pairing via 8-digit codes ([[login to view URL]]([login to view URL]), [[login to view URL]]([login to view URL])), and iOS/Android deep-linking. Submit formal, well-structured technical defense statements and forensic evidence reports to marketplace mediation departments to resolve claims. Multilingual customer assistance using established templates, macros, and AI translation tools across Spanish, English, French, and German. Quality assurance, differentiating genuine service defects from user configuration errors, and escalating valid issues. Requirements & Qualifications: Previous experience in Customer Support / Live Chat / Help Desk / Marketplace Operations. Basic technical literacy regarding VPN routing, browser cache/incognito modes, mobile app deep links, and streaming platform authentication. Strong written communication skills in Spanish and English (additional languages are a plus). Reliable workstation: Stable PC/Laptop, backup power, and high-speed internet connection. High punctuality, commitment, and adherence to response time targets (SLA). How to Apply: When applying, please provide: Your updated CV / Resume. Your preferred time shift: Morning, Afternoon, or Night (converted and aligned with Spain Time). Your country of residence and your local time zone. A brief summary of your previous experience in customer support or digital product troubleshooting.

Customer Service

Technical Support

OpenVPN

Project ID: 40687290

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3 freelancers are bidding on average €333 EUR for this job

@Tanmoy236

Hi There! I specialize in customer and technical support with 9+ years of experience, handling live chat, troubleshooting, tickets, onboarding and marketplace issues with fast, clear communication. I can assist customers with portal access, streaming authentication, Smart TV pairing, deep links, browser/VPN troubleshooting, disputes and escalations while maintaining SLA standards. I’m available for a fixed 8-hour shift aligned with Spain time and can provide the requested CV and experience details. Which shift would you prefer me to cover: 08:00–16:00 or 00:00–08:00 Spain time?

€300 EUR in 7 days

4.9

(3 reviews)

3.1

@novatech2210

I am excited to apply for the Full‑Time Customer Care and Technical Support Specialist role. With over four years of experience managing live chat, ticket resolution, and dispute handling for digital streaming services such as Netflix, Disney+, and DAZN, I am confident I can deliver the high‑quality support your marketplace needs. I am based in Madrid, Spain (CEST – UTC+2), so I can immediately start working the Morning Shift (08:00 – 16:00) without any time‑zone adjustments. I have a reliable workstation with a dedicated high‑speed internet connection and a backup power system, ensuring zero downtime during my eight‑hour shift. My technical background covers VPN routing, browser cache management, mobile deep‑linking, and streaming platform authentication—skills directly relevant to guiding customers through Safeandcheap, Master Key redemption, and Smart TV pairing. I am fluent in Spanish and English, with additional proficiency in French and German, and I routinely use AI translation tools to maintain consistency across multilingual support. My communication style is clear, concise, and solution‑oriented; I have consistently met SLA targets and achieved high customer satisfaction scores in previous roles. In addition to routine support, I have experience compiling detailed forensic evidence reports and formal defense statements for marketplace mediation, which aligns with your requirement for well‑structured technical documentation. I am also familiar with using macros and templates to streamline repetitive tasks while ensuring personalized customer interactions. I look forward to the possibility of contributing to your team and helping to enhance the support experience for your digital subscription customers. Thank you for considering my application.

€400 EUR in 7 days

5.0

(2 reviews)

2.6

@jagratip3

Hey, I’m an experienced Customer & Technical Support Specialist with strong skills in live chat, ticket handling, troubleshooting, account onboarding, dispute resolution, and marketplace support. I can handle customer issues quickly, guide users through account access, device pairing, browser/app troubleshooting, and identify genuine service issues versus configuration problems. I’m comfortable working with templates, AI translation tools, English/Spanish support, SLA targets, and detailed escalation reports. I’m reliable, detail-oriented, and available for a long-term full-time schedule. Preferred shift: Morning, 08:00–16:00 Spain time Availability: Ready to start immediately.

€300 EUR in 7 days