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We are an established UK fashion business looking for ONE reliable person to manage our customer messages during evenings and weekends. This is not an agency position. We want the same individual working with us consistently, learning our products and getting to know how we communicate with our customers. Working Hours – UK Time Monday–Friday: 6pm–10pm Saturday: 10am–6pm Sunday: 12pm–6pm Approximately 34 hours per week. Your main role will be responding to customers through: * Facebook Messenger * Instagram * WhatsApp Business You will answer questions about products, prices, sizing and availability, help customers choose the right products and, most importantly, turn enquiries into sales. You will be provided with product photos, prices, sizing information and clear instructions. Our daytime warehouse staff can also provide stock information before your evening shift begins. When messages are quiet, you will be expected to follow up previous customer enquiries and potential sales. VERY IMPORTANT – NO AI-GENERATED CUSTOMER REPLIES We do not want our customer messages to sound like AI, automated responses or copied scripts. We need a real person having natural conversations with our customers. Replies should be friendly, personal and suited to each individual customer. You can use the product information and guidance we provide, but messages should be written naturally in your own words. We want customers to feel like they are speaking directly with a member of our team. We need someone who: * Has excellent written English * Sounds natural and friendly when messaging * Can adapt their replies to each customer * Replies quickly * Has customer service or sales experience * Is confident using Facebook, Instagram and WhatsApp * Is comfortable selling higher-value fashion products * Can work independently * Is reliable and available consistently during the stated hours * Is interested in long-term work if the trial goes well IMPORTANT: INDIVIDUAL FREELANCERS ONLY. NO AGENCIES OR TEAMS. Please include: 1. Your location/time zone 2. Your hourly rate 3. Your customer service or online sales experience 4. Confirmation that you can work all of the hours listed 5. Whether you are looking for long-term work Small test: A customer sends: “Hi, I’m usually a UK size 14 and I’m looking for a black mink bomber. Could you tell me what you have available and the price?” Please reply exactly as you would to the customer. Do not use AI to write your answer. We will initially offer a short paid trial. If you are reliable, good with our customers and able to generate sales, this can become a regular long-term position.
Project ID: 40716240
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Hi, I’m very interested in this position because this is exactly the kind of customer-facing work I’m experienced in, especially through social media and messaging platforms. I have several years of customer service and e-commerce experience, including supporting international businesses and customers in the UK, US, Australia, China and India. I’ve handled Instagram and Facebook enquiries, WhatsApp conversations, product questions, pricing, sizing, orders, delivery issues, returns and exchanges. I’m also comfortable following up with customers who showed interest but didn’t complete a purchase. For me, customer service is not just about answering questions. It’s about understanding what the customer actually wants, making the buying process easy and helping them feel confident enough to purchase. I’m naturally conversational, so my replies don’t feel like copied scripts. I’m based in Nigeria (WAT, UTC+1), and I can commit to all of the hours listed in UK time, including evenings and weekends. My rate is £4/hour I’m specifically looking for a stable, long-term position and would be happy to start with your paid trial. Test reply: Hi! Yes, of course. If you’re usually a UK 14, I can check our current black mink bomber options available in your size and send you the prices. Are you looking for a more fitted style or something a little more relaxed? I can help you find the best option. Warm regards, Naomi
£3.50 GBP in 40 days
4.8
4.8
65 freelancers are bidding on average £5 GBP/hour for this job

Hi, I have gone through the job description carefully and I’m interested in this long-term customer support and sales role. 1. Location / Time Zone Pakistan — UTC+5 2. Hourly Rate £5/hour 3. Customer Service / Online Sales Experience I have 6+ years of experience in virtual assistance, customer support, online sales, and e-commerce. I have worked with an Australian luxury brand and supported several e-commerce stores, handling customer enquiries, product questions, follow-ups, and sales conversations. 4. Availability Yes, I can work all of the listed UK evening and weekend hours consistently. 5. Long-Term Availability Yes, I’m specifically looking for long-term work and would be happy to learn your products, communication style, and sales process in detail. Sample reply: Hi! Yes, absolutely. If you’re usually a UK size 14, I can check which black mink bombers we currently have that would be the best fit for you. I’ll also send over the available options and prices so you can compare them easily. Do you prefer a more fitted look or something slightly more relaxed?
£5 GBP in 40 days
7.3
7.3

Hi. I can work for you as a customer representative according to your provided hours. (Hi, I’m usually a UK size 14 and I’m looking for a black mink bomber. Could you tell me what you have available and the price?”) Hi. Hope you are doing great. Sure, let me check on this and update you with the size and availability for black mink bomber. We appreciate your patience meanwhile. Thank you. Location Pakistan. I can work. Lets discuss. Junaid.
£4 GBP in 35 days
4.8
4.8

Hello, With over 6 years of experience as an Executive Assistant, I have a strong focus in customer support, sales follow-up, and administrative assistance. What I can do for you: * Respond to customer messages quickly and in a friendly, natural way. * Help customers with product details, prices, sizing, availability, and recommendations. * Follow up with customers who previously showed interest but have not completed a purchase. * Keep conversations personal and engaging instead of relying on copied or robotic replies. * Check stock information with the warehouse team when necessary. * Record important customer details and follow-up opportunities to avoid missed sales. * Represent your brand professionally and focus on providing a good customer experience. An advantage is my proficiency in using WhatsApp Business, Facebook, Instagram, Meta Business Suite, Gmail, Google Workspace, Microsoft Office, Excel, Google Sheets, HubSpot, and Zoho. Regards, Blessing
£5 GBP in 40 days
3.3
3.3

I’m based in Kenya (EAT), and I’m available to cover all of the listed UK evening and weekend hours consistently. My rate is $4/hour. I have experience handling customer messages, inbox support, follow-ups, social media communication, and day-to-day customer service, and I’m comfortable having natural conversations rather than relying on scripts. I understand that with higher-value fashion products, customers often need confidence around sizing, availability, pricing, and choosing the right option before they buy, so I’d focus on being helpful while also moving genuine enquiries toward a sale. I’m comfortable using Facebook, Instagram, and WhatsApp, can work independently, and I’m specifically looking for something stable and long term rather than a short project. I’d also be happy to start with the paid trial. For the test, this is what I'd say- Hi, yes, of course ?. I can check what we currently have available and confirm the sizes and prices for you and can also send over a few photos so you can see the options properly. Do you prefer a more fitted look or something slightly relaxed?
£4 GBP in 40 days
3.3
3.3

Hi, I've handled customer enquiries and understand how important natural, helpful conversations are when turning fashion enquiries into sales. I'll respond personally across Messenger, Instagram and WhatsApp, learn your products and communicate in a friendly way without sounding scripted. With 5+ years of experience, I can help with: ✓ Natural customer conversations and quick responses ✓ Product, sizing, pricing and availability enquiries ✓ Converting enquiries into genuine fashion sales ✓ Following up warm leads during quiet periods ✓ Facebook, Instagram and WhatsApp customer support ✓ Reliable evening and weekend customer coverage Here is my answer, 1. I’m based in India (IST). 2. My hourly rate is negotiable based on the trial and responsibilities. 3. I have experience handling customer enquiries and online sales conversations. 4. Yes, I can work all listed hours consistently. 5. Yes, I’m interested in long-term work. Test reply: Hi Of course. If you’re usually a UK 14, i will be happy to help you find the right fit. We can check the available black mink bombers in your size and I can share the options and prices with you. I'd be happy to discuss your project and get started right away. Looking forward to hearing from you. Regards, Prince
£4 GBP in 40 days
3.0
3.0

Hello Amiable Client, I understand exactly what you're looking for — one dedicated person who becomes part of your team and who can turn a Messenger or WhatsApp chat into an actual sale without sounding scripted. That's exactly what I do: I bring a 100% customer satisfaction rating from supporting Meta operations, so I'm already fluent in Facebook, Instagram and Whatsapp messaging at a high standard, alongside customer service and virtual assistant experience where building rapport quickly and closing enquiries has been my whole job. I'm based in Lagos, Nigeria (WAT). Right now the UK is on BST, so your hours land at the same clock time for me — and when UK clocks go back in late October, I'll simply shift by an hour to keep matching your exact times. My rate is flexible and I'm ready to work along with your budget. I can commit to all the listed hours consistently, and I'm specifically looking for long-term, one-client work rather than juggling multiple gigs . I'd love to learn more about your product range and tone of voice so my replies feel like they're coming from someone who's genuinely part of your brand from day one — happy to start with the trial and show you how that looks in practice. Test reply to the customer: "Hey! Great choice, the black mink bomber is one of our most popular pieces right now. A UK 14 should fit perfectly based on our sizing. I'm just confirming stock levels with the warehouse — give me a sec and I'll get you the price and availability"
£4 GBP in 40 days
3.0
3.0

Hi, The key here is turning customer questions into genuine conversations and sales, rather than sending generic or scripted replies. I can handle customer messages naturally, understand what the customer is looking for, answer product questions, and follow up with previous enquiries when needed. 1. Location/time zone: Pakistan (PKT, UTC+5) 2. Hourly rate: £5/hour 3. Experience: Customer communication, sales, lead generation, follow-ups, and social media messaging 4. Availability: Yes, I can work the full schedule listed, including evenings and weekends 5. Long-term: Yes, I’m looking for consistent long-term work For the sample customer: “Hi! Yes, of course. If you’re usually a UK size 14, I can check what black mink bombers we currently have available for you. I’ll also confirm the price and let you know which options are available in your size. If you’d like, I can also help you choose the best style.” I understand that replies need to feel personal and natural, not like automated or AI-generated messages. I’m comfortable learning your products and communication style and handling customers independently. I’m happy to start with the paid trial and prove my reliability and sales approach. Warm Regards, Muhammad
£3 GBP in 40 days
2.6
2.6

Hi, I’d be happy to work as your Evening Retail Chat Sales Assistant. I’m comfortable handling customer chats, answering questions, recommending products, and helping turn conversations into sales while keeping a friendly and professional tone. I’m reliable, quick to respond, and available during evening hours. I’d love the opportunity to support your team and deliver a great customer experience. Thanks, Fida
£4 GBP in 40 days
3.2
3.2

Hi, I’m an individual freelancer based in India (IST) and I’m interested in working with you long-term. I have extensive experience working with eCommerce businesses, handling customer enquiries, product information, online sales support, product listings and virtual assistance. I’m comfortable communicating with customers through Facebook, Instagram and WhatsApp and understand the importance of quick, friendly and personal responses. **Location/Time Zone:** India (IST) **Hourly Rate:** $6/hour **Experience:** 20+ years in freelance business support, including eCommerce, customer communication and online sales support **Availability:** Yes, I can work all the hours listed, including evenings and weekends **Long-term:** Yes, I’m specifically looking for a consistent long-term opportunity. I understand that you want genuine human conversations rather than AI-generated or robotic replies. I’m comfortable learning your products, brand style and customer expectations and responding naturally to each customer. **Test reply:** “Hi! Of course ? If you’re usually a UK size 14, I’d be happy to help you find the right fit. We have a few black mink bomber options available. Let me check the current stock and prices for you, and I’ll come back to you with what’s available.” I’d be happy to start with the paid trial and prove my reliability and customer-handling skills. Best regards, Sachin
£5 GBP in 34 days
2.0
2.0

Hi, I’m a Customer Service professional with 10+ years of experience in customer service and live chat across e-commerce, banking, and telecommunications. I’m **highly focused on customer satisfaction (CSAT) and accustomed to responding to customer chats in under 2 minutes whenever possible.** Here are the details you requested: 1. Location/Time Zone: Indonesia — WIB (UTC+7) 2. Hourly Rate: $5/hour 3. Experience: 10+ years in customer service, including live chat and social media support across e-commerce, banking, and telecommunications. 4. Availability: Yes, I can work all the listed hours, including evenings and weekends on UK time. 5. Long-Term: Yes, I’m looking for a long-term opportunity. I understand you want natural, personal conversations, not AI-generated or robotic replies. I adapt my communication to each customer, respond quickly, understand their needs, and focus on turning enquiries into sales while maintaining excellent customer satisfaction. **Test reply:** “Hi! Of course. If you’re usually a UK size 14, I’d be happy to help you find a black mink bomber. Let me check what we currently have available in your size and the price, and I’ll get back to you shortly.” I’d be happy to start with the paid trial and demonstrate my reliability and customer service skills. Best regards, Wars
£5 GBP in 40 days
1.1
1.1

Hi, I have experience handling customer enquiries and online sales through social media. I’m comfortable answering product questions, helping customers choose products, following up with enquiries, and keeping conversations natural and friendly. I’m available consistently and interested in building a long-term working relationship. • Location: India (IST) • Hourly rate: $3/hour • Experience: Customer support and online sales • Available: All listed UK working hours • Long-term: Yes, definitely Test reply: Hi! Of course. If you’re usually a UK 14, I can check what black mink bombers we currently have available in your size and confirm the price for you. I’d be happy to help you find the right one. Ready to start right away let's discuss the details. Best regards, Jyoti
£3 GBP in 40 days
1.1
1.1

"Hi! Yes, of course ? If you’re usually a UK 14, I can check what we currently have in black mink bombers for you. Are you looking for something more fitted or a slightly relaxed/oversized fit?" I am an experienced Virtual Assistant with strong written English, customer communication, online research, and day-to-day administrative experience. I am comfortable handling customer enquiries professionally while keeping conversations natural and focused on helping the customer make a purchase. I can manage Facebook Messenger, Instagram and WhatsApp Business, respond promptly to questions about products, sizing, prices and availability, and follow up with customers who have shown buying interest. I also understand the importance of learning your products and communication style so customers receive consistent support from the same person. I am based in Kenya (EAT, UTC+3), and I can work the full Monday–Friday 6pm–10pm, Saturday 10am–6pm and Sunday 12pm–6pm UK schedule. I am looking for a reliable long-term opportunity and would be happy to begin with the paid trial. My rate would be £4 per hour. I would also keep customer communication personal and conversational rather than relying on generic automated responses. I can adapt my wording to each customer's question and situation while following your product and sales guidelines. I am happy to complete the trial and demonstrate how I would handle real customer conversations.
£4 GBP in 40 days
0.6
0.6

I have 10 years of experience in customer service for international companies based in the United States, Canada, and the United Kingdom. I possess a strong background in call center environments—including intensive training completed in Venezuela—which has enabled me to develop effective communication, objection handling, and problem-solving skills within multicultural contexts. Additionally, I have 3 years of experience in data collection and analysis within the pharmaceutical sector for a UK-based company, a role that has fostered an analytical and detail-oriented mindset. I have worked in sales and academic advising for international universities, including student enrollment for online degree programs (ISEP – Spain and Atlantic International University – USA); this experience has provided me with extensive knowledge of educational processes, administrative management, and student support. Key Competencies: Multilingual customer service (English and Spanish) Consultative sales and academic advising Data collection and analysis Effective and persuasive communication Remote work and CRM management Adaptability to international environments Available to start immediately
£3 GBP in 80 days
0.0
0.0

Hi, Great customer service doesn’t just answer questions—it creates conversations that make customers confident enough to buy. I can help with: - Responding naturally to customers on Facebook, Instagram, and WhatsApp - Helping customers with products, sizing, prices, and availability - Turning enquiries into sales through friendly, personalized conversations - Following up with potential customers when messages are quiet - Keeping communication consistent and professional I have experience in Customer Support, QA, and online communication, including using Zendesk to manage customer conversations and tickets. I’m a native Indonesian speaker, fluent in English, detail-oriented, and comfortable working independently. Time zone: GMT+7 Availability: I can commit to the listed hours. Looking for: Long-term work Rate: £2/hour I understand you want replies to sound genuine and human, not automated, and I’m comfortable writing naturally based on your product information and brand guidelines. Small test: “Hi! Absolutely ? For a UK size 14, I’d be happy to check what black mink bombers we currently have available and the price for you. Let me confirm the stock and I’ll get right back to you!” Best regards, Anissa Noverika P P.S. What’s your biggest challenge right now—reply speed, converting enquiries into sales, or keeping up with follow-ups?
£2 GBP in 40 days
0.0
0.0

Hello, I am great wirth costumer service and I am an expert in communications with Perfect English. I lived 17 Years in the U.S so my English is extremely good, and i have lots of experience with sales! And i am available to work during those times!
£4 GBP in 40 days
2.0
2.0

Hello, I'm interested in joining your team as your evening and weekend Customer Support Assistant. I'm based in Kenya (EAT, UTC+3), which allows me to cover your UK evening hours reliably. My hourly rate is £4/hour. I have experience in customer support, virtual assistance, and handling customer enquiries through email and messaging platforms. I'm comfortable using Facebook, Instagram, and WhatsApp Business, and I enjoy helping customers find the right product while keeping conversations friendly and natural. I can commit to the full schedule you've listed and I'm looking for a long-term role where I can learn your products and become a consistent part of your team. Sample reply Hi! Thanks for your message Yes, I can help with that. We do have black mink bombers available, and I'd be happy to find the best option for you. As you're usually a UK size 14, I'll check which styles and sizes we currently have in stock for you. I'll also confirm the price so you have the latest information. If you don't mind, I'll be back with the available options and photos in just a moment. Thank you, and I look forward to hearing from you. Nancy Njuguna
£4 GBP in 40 days
0.0
0.0

Hello, I’m interested in joining your UK fashion business as a dedicated customer support and sales representative. I’m based in **Dhaka, Bangladesh (UTC+6)** and offer **$4/hour**. I’m available **any UK time, 24 hours a day, including weekends**, and I’m seeking long-term work. I bring U.S. customer-facing and management experience through **Nike Authorized Retailers and 7-Eleven in Dallas, Texas**, where understanding customer needs, communicating clearly, and resolving questions professionally were essential. As Founder of **Silk N Silicon** and an apparel manufacturing/sourcing professional, I regularly communicate with international buyers and customers about products, sizing, pricing, availability, orders, production, and follow-ups. I understand fashion products and how to help customers make confident purchasing decisions. I’m comfortable with **Facebook, Instagram, WhatsApp, email, and online customer communication**, and I write naturally rather than using robotic or copied responses. I have professional **recommendations** supporting my experience and work. I’m also a published author of *Angecorex Points (Part One)*, currently under review by the Library of Congress. QUESTION/ANSWERE: “Hi, thanks for reaching out. Yes, absolutely. We’d be happy to help you find the right black mink bomber in UK size 14. Let me check our current availability and price for you, and I’ll come straight back to you with the options.” Best regards, MOLLAH MORSHED
£4 GBP in 40 days
0.0
0.0

Hello, how are you ? For your Fashion business, I’d like to be the one you rely on to manage your customers messages and support professionally. I can handle handle Facebook/Instagram DMs, WhatsApp, live chat, orders, product questions, sizing, availability, returns and follow-ups I also have good experience working for a Ecommerce Shopify fashion brand, where I handle general operation of the store from customer support, product listing and also managing their socials. Location is Nigeria (WAT/UTC+1) and my rate is £4/hour. I’m available for the hours listed, or either full and part time. I’m also looking for a long-term opportunity where I can learn your products and become a consistent part of the team. Test reply. Hi! Thank you for reaching out! Of course! If you’re usually a UK size 14, I’d be happy to help you find the right fit. We have black mink bombers available, and I can check the current sizes and price for you. Would you like me to send you the available options? Thank you so much and I look forward to working with the team,, Best regards. Kikelomo
£4 GBP in 40 days
0.0
0.0

I can start right now and I have checked the details. I can cover all the required hours (Mon-Fri 6pm-10pm, Sat 10am-6pm, Sun 12pm-6pm UK time) consistently and I am definitely looking for long-term work. Location: [Your Location/Time Zone] Hourly Rate: $[X] Experience: I have extensive background in e-commerce customer service and social media sales across Facebook, Instagram, and WhatsApp, specifically dealing with fashion and apparel. Here is how I would reply to your test message: Hi there! Thanks for getting in touch. For a UK size 14 in our black mink bomber, I'd recommend our Large to ensure a comfortable, stylish fit. It's priced at £[Price] and we do have it in stock ready to ship out. Would you like me to grab a few photos of the details for you, or help you get this ordered? Quick question: Will I have access to a shared CRM or tracking sheet to log the follow-up conversations during quiet periods? lets do it
£2 GBP in 40 days
0.0
0.0

Hi! I’m Istiak, based in Melbourne, Australia, and I’d be very interested in handling your evening retail chat and sales support. I am available 20 hours a day almost all time near my devices, you wont find someone more patient and fast with 99.99% accuracy than me. I also do have a lot of technical expectance, besides of that I will be very helpful. You can test me just text me, and put me in any situation. And unfortunately for my Australian base pay/minimum wages I could not bid the amount I wanted to, but surely we can discuss. I have strong customer-facing experience from busy hospitality environments, where fast communication, product knowledge, problem solving and maintaining a friendly attitude are essential. I can help with: • Fast and professional live-chat responses • Product enquiries and recommendations • Turning customer enquiries into sales • Order/customer support • Following scripts while keeping conversations natural • Accurate notes and escalation of unresolved issues • Reliable evening availability I’m confident communicating in English, comfortable handling multiple conversations, and I learn new products and systems quickly. I’m available to start immediately and would be happy to build a long-term working relationship. Regards, Istiak Ahmed Melbourne, Australia
£13.91 GBP in 40 days
0.0
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