
Closed
Posted
Paid on delivery
I’m looking for a reliable virtual assistant who can take full ownership of my customer service inbox. Your core focus will be email support—responding quickly, professionally, and in the brand’s tone, then keeping the mailbox neat and easy to navigate. Day-to-day you will: • Reply to every customer inquiry within 24 hours, solving issues or escalating when required. • Flag, label, and archive messages so the inbox stays organized and searchable. We currently operate only through email (no phone or live chat yet), so deep familiarity with Gmail, Outlook, or a help-desk tool such as Zendesk or Freshdesk will help you hit the ground running. Clear written English, a calm problem-solving attitude, and consistency are the qualities I value most. Deliverables will be reviewed weekly: a zero-backlog inbox and a response log showing resolution times. If this sounds like a workflow you can own, let’s talk and get started right away.
Project ID: 40602930
37 proposals
Remote project
Active 3 days ago
Set your budget and timeframe
Get paid for your work
Outline your proposal
It's free to sign up and bid on jobs
37 freelancers are bidding on average ₹1,158 INR for this job

Dear Hiring Manager, As per your description, I am able to handle your customer service work as you want. I did similar work before and able to meet your expectations. I am ready to provide you free trail before start. So, requesting you to please reach me and discuss this in detail. Thanks Rakhi
₹1,500 INR in 7 days
6.5
6.5

Having worked as a virtual assistant for over eight years now, I understand the crucial role effective customer service plays in building and maintaining positive brand image. My vast experience has honed my skills in not just responding promptly and efficiently to customer inquiries but also in using organizational tools like Zendesk and Freshdesk to maintain a streamlined system. What sets me apart is my technical background as a software engineer – guaranteeing you both data accuracy and proactiveness in resolving any potential tech issues. As part of my deliverables, you can expect flawlessly managed email inboxes with zero backlog and weekly response logs furnishing you with critical metrics such as resolution times. Despite ranked #5794 in freelancer (Under Top 1%), I am determined to offer top-notch assistance clearly reflecting this is any work that I conduct. I am enthusiastic about starting right away, putting my skills at your disposal to enhance your brand's email support operations and ensuring timely resolutions to all your customers' queries.
₹1,050 INR in 7 days
6.0
6.0

Hi there! I am available for your task and do your task with full responsibility. Could we discuss more details over chat? Thank You :)
₹1,050 INR in 7 days
6.1
6.1

Hi, I have experience providing email and administrative support, and I’m confident I can take full ownership of your customer service inbox. In my previous roles, I’ve managed emails, responded to customer inquiries, organized inboxes, and handled administrative tasks with accuracy and attention to detail. I’m comfortable using Gmail, Outlook, and Freshdesk, and I learn new tools quickly. I’d love the opportunity to contribute to your team and would be happy to discuss how I can support your business. Thank you for your time and consideration. I look forward to hearing from you. Kind regards, Shiela
₹1,500 INR in 1 day
5.6
5.6

Dear Sir, As a customer support executive I am able to handle your backend service for your online store. I have more experience over Shopify and able to provide you quality output within your budget and timeline. So, requesting you to hit my inbox and discuss more. Thanks Abhishet
₹1,200 INR in 7 days
5.1
5.1

Hello there, Have a good day. That aligns well with my experience. Since 2020, I have been working as an Email Customer Support Assistant, where my primary responsibility has been managing customer inquiries through email. I'm experienced in responding promptly and professionally, maintaining a consistent brand tone, and keeping inboxes organized to ensure efficient workflow and excellent customer service. In my current role, I work exclusively with email communication, helping customers resolve issues, answer questions, and provide clear, timely responses. I am comfortable using email platforms such as Gmail and Outlook, and I adapt quickly to new tools, including help desk systems like Zendesk. Thank you for your time and consideration. I look forward to hearing from you. Sincerely, Muhammed Kabir
₹600 INR in 7 days
5.0
5.0

I have reviewed the complete description of your job post and I'm confident I will meet your expectations and give you 100% satisfaction and quality work. I'm all set and available to start working on it right away. can begin work immediately and aim to have it completed within one day. I am pretty sure that I can provide you high quality work within short amount of time. Thank you, and I look forward to the opportunity. Best regards Jaweria
₹600 INR in 2 days
4.2
4.2

Dear prospective client from Mohali, Your customers deserve prompt, thoughtful responses, and you deserve an inbox that stays organized without demanding your constant attention. I can take complete ownership of your customer service inbox, ensuring every email is answered professionally within your 24-hour target while keeping your mailbox clean, searchable, and free of backlogs. My approach is to respond to customer inquiries in your brand's voice, resolve routine issues efficiently, escalate complex cases when necessary, and organize every email using labels, folders, and filters for effortless navigation. With hands-on experience in customer support, virtual assistance, and email management, I'm proficient with Gmail, Outlook, and help desk platforms like Zendesk and Freshdesk. My strong written English, attention to detail, and calm, solution-focused mindset enable me to deliver accurate, consistent support while maintaining a detailed response log for weekly performance reviews. Clients value my reliability, professionalism, and commitment to delivering exceptional service. I’m ready to start immediately and fully committed to providing high-quality support that saves you time and enhances your customers' experience. My fees are negotiable, and please feel free to reach out at your convenience to discuss your workflow and expectations Warm regards, Timilehin Oluwafemi.
₹1,200 INR in 7 days
3.9
3.9

Hi, I'd be happy to manage your customer support inbox. I'm experienced in professional email communication, highly organized, and comfortable using Gmail, Outlook, and AI tools to provide accurate, timely responses. I'm reliable, detail-oriented, and committed to maintaining a zero-backlog inbox while ensuring every customer receives a professional reply. I’m available to start immediately. Thanks
₹1,200 INR in 3 days
3.6
3.6

Hi, I'd love to support your business as a Virtual Assistant and Customer Support Specialist. I have experience working with international clients, managing emails, organizing tasks, and providing professional communication. I'm comfortable using Gmail, Outlook, and help desk tools, ensuring customer inquiries are handled promptly, the inbox stays organized, and issues are escalated when needed. I'm detail-oriented, reliable, and committed to maintaining a zero-backlog inbox with excellent response times. Rate: $3/hour Thanks, Nida
₹1,050 INR in 1 day
3.2
3.2

Sir, check my profile to see my work quality as a virtual assistant and other miscellaneous tasks. I am effiecient and honest in every task assigned to me. I can provide my work test before hire.
₹600 INR in 7 days
3.2
3.2

Hi, I have previous experience working with Amazon Customer Support, where I handled customer emails and chat support while maintaining high quality and response standards. I am comfortable using Gmail, Outlook, Excel, and learning tools like Zendesk or Freshdesk if required. I can respond professionally, organize the inbox, maintain response logs, and ensure every customer receives a timely and helpful reply. I am reliable, detail-oriented, and available to start immediately. I would be happy to support your business and become a dependable part of your team. Thank you.
₹1,050 INR in 7 days
3.4
3.4

Hi, I'm interested in this opportunity. I have experience managing customer emails, providing professional and timely support, and keeping inboxes organized using labels, folders, and follow-up systems. I'm detail-oriented, communicate clearly in English, and enjoy resolving customer inquiries while maintaining a positive brand voice. I'm reliable, responsive, and committed to meeting response-time targets and maintaining an organized, zero-backlog inbox. I’m available to start immediately and look forward to discussing how I can support your business. Regards, Nancy Njuguna.
₹1,050 INR in 1 day
2.4
2.4

As a virtual assistant with a strong background in accounting and taxation, I have developed a keen eye for detail, organization, and clear written communication. These skills, combined with my experience using Gmail, Outlook, and other help-desk tools, make me a natural fit for your project. I understand the importance of a well-maintained inbox that allows quick and easy navigation. My proficiency in software such as Zendesk and Freshdesk will undoubtedly assist me in efficiently resolving customer inquiries while keeping the mailbox tidy. My dedication to timeliness is evident in my CA finalist designation; where strict deadlines and precision are crucial. I extend this same level of commitment to all my work, assuring you that I will reply to every customer inquiry within 24 hours or escalate when necessary. Moreover, my four-year experience as a Property Manager has honed my problem-solving attitude which I believe is a value you prioritize. In reviewing deliverables, I offer something more than a zero-backlog inbox and response logs with resolution times. My financial management expertise using software like Appfolio and QuickBooks means that aside from ensuring a neat inbox, I can also provide strategic insights gleaned from analyzing your response data.
₹600 INR in 7 days
2.1
2.1

Hi, I'm Nurul, a detail-oriented Virtual Assistant with experience in email management, customer support, and administrative tasks. I can respond to customer inquiries professionally, keep your inbox organized, and ensure messages are handled accurately and on time. I'm organized, reliable, and committed to maintaining a zero-backlog inbox while providing friendly, high-quality customer support. I'm ready to start immediately and would love to support your business. Looking forward to hearing from you. Thank you. Best regards, Nurul
₹1,050 INR in 7 days
1.5
1.5

Hi, I’d love to help manage your customer support inbox. As a **Virtual Assistant** with a background in Project Management Office , I’m experienced in handling administrative tasks with accuracy, organization, and professionalism. I can: * Respond to customer emails promptly and professionally * Keep your inbox organized using labels, folders, and archives * Escalate complex issues when needed * Maintain a zero-backlog inbox and provide consistent updates I’m comfortable using **Gmail, Outlook, Google Workspace**, and I’m a fast learner who can quickly adapt to help-desk platforms like **Zendesk** or **Freshdesk**. I communicate clearly in English and always strive to provide helpful, friendly support while maintaining your brand’s tone. I’m detail-oriented, reliable, and committed to meeting response-time goals. I’m available to **start immediately** and would be happy to complete a small trial task to demonstrate my communication skills and attention to detail. Thank you for your consideration. I look forward to supporting your customers and helping keep your inbox organized. Best regards, Mastuti Anggrainy
₹1,050 INR in 7 days
1.5
1.5

Hi, I'd be pleased to help manage your customer support inbox. I have extensive experience providing professional administrative support, managing documentation and communicating clearly with customers in fast-paced environments. My previous roles involved handling customer enquiries, maintaining organised records and ensuring tasks were completed accurately and on time. I'm comfortable using Gmail, Outlook and online collaboration tools, and I'm quick to learn new help-desk platforms such as Zendesk or Freshdesk. I understand the importance of responding promptly, maintaining a consistent brand tone and keeping an organised inbox that allows issues to be tracked efficiently. I'm reliable, organised and able to work independently while providing regular updates and maintaining high standards of customer service. I'd welcome the opportunity to discuss how I can support your business. Kind regards, Stuart Walsh
₹1,200 INR in 7 days
1.0
1.0

Hello, Your project stood out to me because it's about taking ownership, not just answering emails. As a Virtual Assistant, I understand that customer support is often the first impression a business makes. Every email should leave the customer feeling heard, respected, and confident that their issue is being handled professionally. I can manage your inbox from start to finish by: • Responding to customer emails promptly and professionally. • Keeping the inbox organized with labels, folders, and priority flags. • Escalating complex issues when needed instead of letting messages sit unanswered. • Maintaining a zero-backlog inbox and tracking response times each week. I'm comfortable working with Gmail, Outlook, Excel, and learning new tools such as Zendesk or Freshdesk quickly. I'm organized, dependable, and pay close attention to detail, so no customer inquiry gets overlooked. What you'll get from me is consistency. You won't have to remind me to check the inbox or follow up with customers—I take responsibility for the workflow and keep communication running smoothly. I'm available to start immediately and would love the opportunity to become a reliable part of your team. Thank you for your consideration. Best regards, Purity K.
₹600 INR in 2 days
0.6
0.6

A customer support inbox usually doesn’t become difficult because of the number of emails. It becomes difficult when small delays and inconsistent replies quietly build up until customers start feeling ignored. That’s why consistency matters more than speed alone. I’m comfortable managing email-based support and keeping communication professional, organised, and on-brand. My approach is to make sure every message is answered with care, the inbox stays structured, and anything that needs attention is flagged before it becomes a bigger issue. That way, you always know the inbox is under control without having to check it yourself. One thing that often makes email support run even smoother is creating simple response guidelines for recurring questions, so customers get the same quality of service every time while saving time on repetitive replies. Are you looking for someone to simply manage the inbox, or someone who can also improve the support workflow as patterns start to emerge?
₹1,050 INR in 7 days
0.5
0.5

As a seasoned Virtual Assistant with a strong background in customer service, I am confident that I am the best fit for your project. My experience working with e-commerce platforms, including managing emails and providing timely customer support, aligns seamlessly with the tasks you've detailed. Moreover, my skills in using Outlook and Gmail will ensure I hit the ground running from day one. I am not only proficient in handling day-to-day business operations, but I also bring to the table a strategic mindset and a keen eye for detail. This means not only will your customers receive prompt and professional responses within 24 hours, but you can also expect me to efficiently organize your inbox by flagging, labeling, and archiving messages for easy retrieval later on. What differentiates me from others is my technical aptitude. My ability to automate tasks using tools like AppScript and utilizing Google Sheets to streamline processes will undoubtedly be an asset to your venture. With me on your side, you're not just getting an assistant – you're getting a problem-solver who is dedicated to boosting your productivity and improving customer engagement. In conclusion, I understand the value of clear communication and consistency in email support. I am well-versed in ensuring a neat inbox while providing top-notch assistance that keeps clients satisfied.
₹1,500 INR in 7 days
0.0
0.0

Mohali, India
Payment method verified
Member since May 10, 2016
₹1500-12500 INR
₹100-400 INR / hour
₹100-400 INR / hour
₹100-400 INR / hour
₹600-1500 INR
$2-8 USD / hour
$25-50 USD / hour
$30-250 USD
$30-250 CAD
$10-30 USD
$250-750 USD
€2-6 EUR / hour
$30-250 USD
$250-750 USD
₹750-1250 INR / hour
€30-250 EUR
₹400-750 INR / hour
₹12500-37500 INR
$10-50 USD
₹1500-12500 INR
£250-750 GBP
$30-250 AUD
₹750-1250 INR / hour
$250-750 USD
€30-250 EUR