Customer Support Community Manager -- 2

@Kiranshaikh2388

Hello , I’m Kiran, A Social Media Marketing Manager with over 8 years of experience. I’d love to help with * Customer Support Community Manager -- 2 * by developing a customized strategy. I'll also provide examples of my previous work in a private chat. Why choose me? Tailored strategies for your business Engaging content that drives results Quick, clear communication 100% satisfaction guaranteed What I offer: Social media strategy & content planning Growth-focused management across platforms Analytics to track performance and optimize results ✨ Let’s elevate your online presence! ✨ Check out my portfolio here: https://www.freelancer.com/u/Kiranshaikh2388 Let’s chat about how I can help! Thanks, Kiran

@lrgndzgbrl

Count me in, My name is Lou from the Philippines, and I’d love to be your next assistant! I’m excited about the chance to support your business and provide excellent customer service. I can help manage daily tasks, assist customers, and keep operations running smoothly. I’m reliable, flexible, and ready to start anytime. Experience: Virtual Executive Assistant / Client Support (2023–2025) – Amazon, Shopify, and website management: customer service, order handling, and general VA tasks. Virtual Executive Assistant – Customer Care (2024–2025) – Lash Plus International: managed Outlook emails, Shopify orders, Business Suite messages, and outreach. Customer Support – Ticket Closer (2022–2023) – Silicone Intakes: handled Amazon, eBay, and website orders with quick resolutions. Former Call Center Agent (3 years) – Service-to-Sales, Customer Support, and Technical Support. What I Offer: I’m passionate about helping customers, solving problems, and making sure things get done right. I work well independently, stay organized, and adapt quickly. I’d be happy to bring my skills and enthusiasm to your team and help your business grow. Warm regards, Lourgene B.

@EdithChinasa

As a highly skilled and self-motivated individual, I can bring extensive experience and value to your customer support community. With my background in Brand Management, I understand the importance of maintaining a consistent and friendly tone while addressing customer's concerns effectively. My proficiency across varied platforms (phone, email, live chat) will be a great asset as I moderate user-generated content and promptly respond to every comment, DM, and mention in your Facebook, Instagram, and TikTok profiles. Moreover, my deep involvement in customer service roles has taught me to handle queries with utmost patience and resolve issues swiftly while always keeping the user's perspective in mind. As your Community Manager, not only will I meet your two business hour response deadline but also create a shared log of recurring questions or bugs that will help develop an efficient troubleshooting system for you. To add on, I can provide comprehensive weekly reports that include valuable insights about your customer base along with response time analysis and ticket resolution versus escalation ratios. Alongside keeping up with all the service standards and metrics you envision, I’ll also strive to contribute ideas on small interactions like quick polls, story questions or trending-sound replies which would befit your brand's growth. Look forward to scaling new heights by delivering exceptional standards on this project.

@ShahidSolutions

I will provide dedicated social media community management for your brand, ensuring timely, on-brand responses across Facebook, Instagram, and TikTok. Ready to start immediately.

@rjkhan1

Hello, I can manage your Facebook, Instagram, and TikTok communities, ensuring that all customer interactions are handled quickly, accurately, and in your brand’s voice. With experience as a CX professional, I focus on clear, professional communication that keeps customers informed and satisfied. I can: - Respond to comments and messages within your set timeframe. - Monitor feeds for urgent issues and escalate only when necessary. - Maintain a concise log of recurring questions, bugs, or insights. - Provide weekly summaries of response metrics, resolved vs. escalated tickets, and notable customer feedback. - Suggest small engagement ideas without compromising response quality. I am comfortable with social listening tools, brand guidelines, and canned-response libraries, and can align my hours with your busiest periods to ensure coverage. Thank you for your consideration. I can start as soon as needed. Best regards, Rajaa Khan

@jaheadourr1

Hello, I can manage your Facebook, Instagram, and TikTok messages professionally and respond to comments and DMs quickly in a friendly, on-brand tone. I’m comfortable with social inbox tools and focused on fast, accurate customer support. I’m reliable, detail-oriented, and available during busy hours. I’d be happy to support your community and customers.

@ifejirikas

Fast, accurate, on-brand responses are not a “nice to have” they’re the backbone of customer trust. That’s why this role immediately stood out to me. I come from a *customer support background*, where response time, clarity, and tone directly impact retention. Living inside inboxes, resolving issues on the spot, and knowing when (and when *not*) to escalate is already second nature to me. The platforms may change, but the discipline of excellent service does not. Your emphasis on *response quality overgrowth* tells me you’re building a serious brand, not chasing vanity metrics. That aligns with how I work. I’m methodical about monitoring conversations, flagging urgency, removing noise, and making sure every customer feels heard not rushed or templated. While I’m continuing to deepen my hands-on use of Meta Business Suite and TikTok inboxes, I’m a *fast learner* who adapts quickly to tools, tone guidelines, and workflows. I already document recurring issues, spot patterns early, and translate frontline conversations into insights teams can act on. I can commit to consistent coverage during peak hours and maintain your two-hour response standard without compromise. If you want someone who treats your community like an extension of your office not a side task, let’s talk.

@olakunleolashile

Having spent several years in e-commerce customer support, I am familiar with the fast-paced environment you require for this project. I have gained expertise in social listening tools which will equip me to efficiently monitor and respond to Facebook, Instagram, and TikTok communities. Additionally, my experience with Meta Business Suite and moving quickly on TikTok allows me to ensure your brand's response time is always within two business hours. Not only will I diligently manage incoming requests, but I'll also keep a proper log of recurring questions or bugs for your attention. Weekly snapshots detailing response time, resolved vs. escalated tickets, and any important user insight will also be delivered promptly. Lastly, I genuinely value fostering positive online relationships and understand that engagement follows once service standards are solidified. Therefore, I can assure you that while suggesting interaction ideas for growth purposes, it will never compromise the quality of my responses or the respect your community deserves. In all, hiring me guarantees you not just a competent freelancer but a long-term partner ready to see your business grow successfully.

@saads275

Bonjour, Je vous propose mes services en gestion de profils réseaux sociaux (publication, réponses aux messages/commentaires, modération et suivi de la communauté). ? Tarif : entre 10€ et 20€ de l’heure, selon la charge de travail et les plateformes à gérer. Je suis sérieux, réactif et orienté satisfaction client. Disponible immédiatement. Cordialement, Saad

@NisaFreelance19

Hi! Thanks for the detailed description of the role — it’s very clear and aligns well with what I’m looking to do as a freelancer. I’m starting my freelance career with a strong focus on community management and customer support on social media. I’m comfortable handling Facebook, Instagram, and TikTok comments and DMs, keeping a friendly and professional brand tone, and responding quickly to customer questions. I can actively monitor inboxes, flag urgent issues, keep conversations respectful by moderating spam, and escalate only when truly needed. I’m also organized and happy to keep a simple log of recurring questions or issues, as well as provide a short weekly summary.

@pearly2010

I’m an experienced community manager skilled in handling Facebook, Instagram, and TikTok engagement with fast, accurate, and brand-aligned responses. I’m comfortable working inside Meta Business Suite and TikTok inboxes, managing comments and DMs, moderating content, and escalating issues appropriately. I can maintain response-time standards, keep clear logs, and deliver concise weekly reports with actionable customer insights. I’m reliable, detail-oriented, and focused on delivering excellent customer experience.

@celynaz

I have hands-on experience managing Facebook, Instagram, and TikTok communities where fast, on-brand responses are the top priority. I’m comfortable living inside Meta Business Suite and TikTok inboxes, replying to comments and DMs within strict timeframes, flagging urgent issues, and escalating only when necessary. I write friendly, accurate replies that match brand tone, keep conversations clean by moderating spam, and maintain clear logs of recurring questions and issues. I also provide concise weekly snapshots with response times and insights, while suggesting light engagement ideas only when service quality is fully covered

@dmrholding

Hi,
I can help you with fast and accurate data entry.
I work with a small team, so large volumes are not a problem.
I can start immediately and deliver within your deadline. Let me know if you want a quick sample.

@NancyIdim

I have hands-on experience managing Facebook, Instagram, and TikTok communities, handling comments, DMs, and mentions quickly and in a friendly, brand-aligned tone. I focus on giving followers fast, accurate answers and resolving issues on the spot, escalating only when necessary. I’m comfortable moderating conversations, removing spam, and keeping your community positive and engaged. I also track recurring questions and customer insights, sharing short weekly updates on response times, resolved vs. escalated tickets, and trends that matter.

@bolarachael2

Hello, I’m excited about this role because it’s exactly how I believe community management should be done—being fully present inside a brand’s social spaces and treating every comment or DM like a real conversation, not a task to rush through. I have hands-on experience managing Facebook, Instagram, and TikTok communities using Meta Business Suite and native inboxes. My priority has always been fast, accurate responses that reflect the brand’s voice while actually solving the customer’s problem. I’m comfortable handling high message volumes, identifying urgent issues, and resolving most inquiries on the spot, while escalating only when necessary. I actively moderate conversations, remove spam, and ensure discussions remain respectful and on-brand. I also keep simple logs of recurring questions, bugs, or feedback so the internal team stays informed, and I provide clear weekly snapshots covering response time, resolved versus escalated issues, and useful customer insights. I’m experienced with social listening tools, canned responses, and brand tone guidelines, and I can adapt quickly to new workflows. I’m available during peak engagement hours and happy to align my schedule with your busiest periods. I’d love to support your community as an extension of your team and help ensure every customer feels heard and valued. Best regards, Rachael

@Stella5050

Hi, This is exactly what I did with primeMall stores. I manage Facebook, Instagram, and TikTok inboxes end-to-end, responding to every comment, DM, and mention quickly, accurately, and in a friendly, on-brand voice. I work daily inside Meta Business Suite and TikTok Inbox, resolve issues on the spot, flag anything urgent, and escalate only when necessary. I also set up WhatsApp business to ensure prompt responses, even when I'm offline. I use automated messages and quick replies to streamline communication. I consistently hit under-1-hour response times, moderate spam and UGC, maintain a simple issue log, and deliver a clear weekly snapshot with response time, resolved, escalated tickets, and customer insights. I’m available during peak hours and ready to start immediately. lets hop on a quick call to discuss this role better. Thank you and i hope to hear from you soon. Regards, Stella

@janinep11

With extensive experience in digital product development and a deep understanding of social media, I am confident in providing you with exceptional customer support as your community manager. My goal is aligned with yours; to not just accumulate followers but to ensure we offer unparalleled support that reflects your brand's voice. As an adept user of social listening tools, I'm comfortable monitoring feeds through Meta Business Suite and TikTok's inbox. Moreover, I understand the value of prompt responses, organizing recurring questions, and delivering actionable insights. Expect detailed weekly snapshots on response time, resolved vs escalated tickets, and invaluable customer feedback. My typical online hours will be tailored to your busiest periods to ensure optimum coverage. There won't be any compromise on response quality while suggesting interactive ideas, such as quick polls or story questions. In addition to being well-versed in canned-response libraries and brand-tone guidelines, my proficiency extends to web design and internet marketing which can greatly enhance our outreach efforts. Given my passion for technology and proven ability to scale solutions for long term growth, there's no doubt that choosing me as your community manager will establish a solid foundation for your brand's digital growth. With my technical skills and a knack for empowering businesses, I look forward to creating a thriving customer support community for you.

@noveliadwi

Hi there, I’m Novelia, and I’ve worked in customer service handling messages, comments, and inquiries across email, phone, and social media. I’m used to responding quickly, solving problems on the spot, and keeping a friendly, professional tone that fits the brand. I’m comfortable managing Facebook, Instagram, and TikTok, including DMs, comments, and mentions, and I can keep a simple log of recurring questions or issues. I make sure urgent matters are escalated only when needed and can provide weekly updates on response times and customer insights. I’m flexible with hours and can be online during your busiest times to make sure customers always get quick and helpful replies. I’d love to help keep your community engaged, heard, and happy. Looking forward to working with you! Best regards, Novelia

@malikatou

Hello I am applying for this customer support and community manager position I have experience communicating with customers in a polite professional and respectful way I always listen carefully respond quickly and try to find the best solution for every client I follow strong customer service values similar to banking standards respect patience and responsibility I am reliable motivated and ready to learn your brand guidelines I would be happy to support your business and represent your brand professionally Thank you for your time