Customer Support & Booking Assistant Needed for our resort

₹100-101 INR / hour

Closed

Posted 7 days ago

₹100-101 INR / hour

We are looking for a friendly, professional, and responsible female Customer Support & Booking Assistant for our resort. Responsibilities: Reply to customer inquiries received through Facebook Messenger, WhatsApp, and other communication channels. Provide detailed information about room rates, facilities, packages, and resort services. Call potential customers when required and explain resort offerings professionally. Follow up with interested guests and assist them with bookings. Maintain polite and professional communication with all customers. Coordinate with the management team regarding bookings and customer requirements. Requirements: Female candidate preferred. Fluent in Bengali and Hindi. Basic English communication skills. Good communication and customer handling abilities. Comfortable making phone calls and speaking with customers. Experience in customer support, sales, hospitality, or hotel/resort booking is a plus. Reliable internet connection and availability during working hours. Preferred Skills: Experience using Facebook Page Inbox and WhatsApp Business. Ability to convince and guide customers effectively. Positive attitude and problem-solving mindset. Job Type: Remote / Work From Home

Customer Service

Sales

Customer Support

Social Media Management

Time Management

Data Entry

Project ID: 40497208

About the project

2 proposals

Remote project

Active 6 days ago

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2 freelancers are bidding on average ₹101 INR/hour for this job

@kmrzzmnsaqibi

I understand you prefer a female candidate, but my experience aligns strongly with your requirements. As a native Bengali speaker fluent in Hindi and English, I have experience in customer support, telecalling, lead follow-ups, WhatsApp Business, Facebook Inbox management, and sales. I enjoy helping customers, building trust, and converting inquiries into bookings through friendly and professional communication. I am reliable, available, and interested in a long-term collaboration. Warm regards, Kamaruzzaman

₹101 INR in 40 days

5.0

(10 reviews)

4.2

@firdausmadani

I am interested in this Customer Support & Booking Assistant position. I have experience communicating professionally with customers, handling inquiries, and maintaining organized records. I am comfortable using online communication tools and can assist with customer follow-ups, booking coordination, and providing accurate information about services and packages. I am reliable, detail-oriented, and committed to delivering excellent customer service while maintaining a positive experience for guests. I learn new systems quickly and can work effectively with management to ensure smooth booking operations.

₹101 INR in 40 days