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I’m expanding my support team and need articulate communicators who can jump onto one-hour customer support sessions whenever it best fits their day. Every interaction takes place on Microsoft Teams, though if you happen to be nearby you’re welcome to sit in on the occasional in-person discussion—we’re flexible either way. There are no minimum hours. Pick up a single hour between classes, stack several for a full-time week, or mix and match; the schedule is entirely yours. In return for reliable, friendly help I provide competitive hourly pay plus health insurance, education assistance, paid time off, and, of course, that flexible timetable. Deliverables • Join each scheduled Teams session on time and handle customer queries courteously • Record concise session notes in the supplied template before you log off • Escalate unresolved issues through the designated channel Acceptance criteria • 95 %+ customer satisfaction rating on post-session surveys • Session notes submitted within 30 minutes of call end • Consistent attendance for all confirmed sessions Strong communication skills are essential. Problem-solving or technical support experience is certainly welcome but not required. If this sounds like the right fit, let me know your preferred hours and how soon you can start—I’m onboarding candidates immediately.
Project ID: 40505431
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18 freelancers are bidding on average $19 USD/hour for this job

With more than a decade of hands-on Customer Support and Virtual Assistance experience, I am confident that I can deliver exceptional service and results as part of your expanding support team. As someone who has supported various industries like property management, medical billing, sales and logistics, tech support, and more; I have acquired the adaptability and technical skills to familiarize myself quickly with CRM systems and methodologies needed for this role. The fact that I've worked with multiple CRMs including Zendesk, ServiceTitan, Hubspot, Zoho CRM and more speaks volumes about my technical acumen. When it comes to the qualities most relevant for this position, effective communication is at the top of the list and my dedication to clear concise written communication sets me apart from other candidates. In addition to this, my flair for problem-solving will ensure that each customer query is resolved effectively. My time management skills are solid as well; I understand that attendance is crucial so you can count on me to be consistently present for all sessions. Beyond just supporting day-to-day operations and customers, as your virtual assistant, I am ready to take full ownership of backend processes. Long story short: picking me guarantees you someone who can offer you solid customer support with added value above and beyond just attending Teams sessions on time. Contact me now with your preferred hours and let's get started right away!
$20 USD in 40 days
6.2
6.2

Hi, I’m an organised, confident communicator with solid experience handling live customer‑support sessions, managing real‑time conversations with professionalism, and keeping structured notes that teams can rely on. I’m comfortable joining one‑hour Microsoft Teams calls throughout the day, whether that’s a single session between other commitments or a full block of hours, and maintaining a friendly, calm presence for every customer interaction. I’ve previously supported teams by delivering clear, concise responses, escalating issues through the right channels, and keeping satisfaction scores consistently high. My approach is structured: warm rapport, clear communication, efficient problem‑solving, and clean documentation submitted immediately after each session. I’m used to working with templates, meeting tight turnaround expectations, and staying dependable with confirmed time slots. My setup includes a quiet workspace, fast internet, a reliable laptop, and a clear microphone, everything needed for smooth, interruption‑free support sessions. I’m disciplined, self‑motivated, and able to work flexible hours to match your scheduling needs. If you’re looking for someone who can represent your team well, handle customer conversations confidently, and consistently deliver high‑quality support, I’d be glad to join your roster. Best regards, Jessica
$15 USD in 40 days
4.8
4.8

With my solid background in training and virtual assistance, I believe I'd be an excellent addition to your support team at Cox Enterprises. My proficiency lies in transforming complex concepts into clear, actionable learning experiences, which is a crucial skill in swiftly comprehending customer queries and delivering satisfactory resolutions. Whether it's through Microsoft Teams or in person, I'm adaptable and can switch between channels seamlessly. Moreover, my strong communication skills ensure that every interaction is conducted with courtesy and comprehension. Being a trainer has also equipped me with the ability to generate concise session notes and escalate unresolved issues efficiently - skills I'm certain will prove invaluable in this role. Lastly, I guarantee you my unwavering commitment to my work. I will consistently attend all confirmed sessions and submit my session notes well within the required time limit. If given the opportunity, I'd like to discuss how we can leverage my expansive skill set for the growth of Cox Enterprises.
$16 USD in 40 days
3.6
3.6

As an experienced and top-rated freelancer in the field of technical support, I am certain that I have the skills and expertise needed for your customer support expansions at Cox Enterprises. My extensive knowledge across various IT platforms, such as Cisco, RedHat, Microsoft Windows, and Linux makes me adaptable and well-equipped to tackle any technical issues that may arise during the support sessions. Moreover, my previous work experience in network switches and configuration for LAN and WAN can be an asset for your team as you mentioned having team members nearby for occasional in-person discussion. My understanding of server management, migration, maintenance, and troubleshooting is highly valuable, especially considering your support might require working directly on Microsoft Teams. Additionally, my commitment to punctuality and my ability to record concise session notes shortly after completion aligns with your project requirements. With this proposal, I am not just offering a set of skills but an unwavering commitment to excellence in customer service. Together let's earn that 95%+ customer satisfaction rating you desire by delivering sessions that are timely, courteous and solutions-oriented. So if you value quality expertise alongside a flexible schedule then let's get started immediately!
$30 USD in 40 days
3.3
3.3

Hello there, I’m Nimi An experienced virtual assistant. Your project requires reliable, articulate communicators who can handle customer queries courteously and can be adaptable to a flexible schedule between their classes. With my ability to analyze complex information and present clear, logical approaches in my writing, I believe I can excel in joining your Microsoft Teams sessions and providing satisfactory customer support. My talent for conducting thorough research and staying updated will come in handy when resolving any potential issues or escalations through the designated channels. Additionally, the skills I've developed over the years in maintaining precision with details will enable me to deliver concise session notes within 30 minutes of each call's end. Aligning my schedule to your preferred timings and ensuring consistent attendance for all confirmed sessions is something I'm equipped to handle. My goal is not just to meet customer expectations but exceed them; Customer satisfaction is what I will bring into this role. Let's get started!
$15 USD in 40 days
0.9
0.9

Hi there! I would love to join your customer support team. Your flexible, on-demand scheduling is the perfect match for my strong time-management skills, and I am ready to start immediately. Communication is my core strength. Whether assisting customers over Microsoft Teams or participating in local, in-person discussions, I pride myself on delivering articulate, empathetic, and courteous service. I am fully prepared to meet your strict acceptance criteria, including maintaining a 95%+ customer satisfaction rating, submitting concise session notes within 30 minutes, and ensuring absolute punctuality for every confirmed slot. Whether picking up a single hour or stacking a full-time week, I will seamlessly handle customer queries and flawlessly manage the escalation channel for unresolved issues. My adaptable problem-solving approach ensures your customers always feel heard and supported. I am available to start onboarding today and can flexibly adapt to whatever hours fit your pipeline this week. Let’s connect to discuss how I can deliver reliable, top-tier support for Project
$15 USD in 40 days
0.0
0.0

As a freelancer, my shape-shifting abilities in the digital realm have given me a range of skills, including being highly attuned to time management, which is crucial in your rapidly evolving support landscape. My Technical Support proficiencies combined with my knack for being an articulate communicator makes me confident that I can deliver top-notch service to any client. Though I haven't explicitly worked in customer support, my diverse experiences greatly enhanced my problem-solving capabilities. To complement my technical know-how, I'm adaptable and quick to learn. Joining Cox Enterprises as a member of your support team, using Microsoft Teams will not be a daunting task for me. Besides providing remarkable software solutions, I'm passionate about forging meaningful connections with clients. This comes to the fore by actively listening and ensuring their needs are met promptly and courteously.
$20 USD in 40 days
0.0
0.0

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