Position Title: Consultant – SPOC
Duration: 2 months+ (Ongoing)
Type: Contract – Full Time
The Single Point of Contact (SPOC) will serve as the primary source of information, monitoring, and reporting for the
works assigned. The SPOC primary areas of responsibility will be as follows but not limited to; provide information services, meeting the vendors, reporting to the Task Order Manager, coordination with the stakeholders. The SPOC will ensure that the highest quality customer service is being provided to our clients in the country or region of responsibility.
Communicate daily via email or teleconference with the Task Order Manager.
Draft meeting minutes when visiting the vendors.
Preparation and submission of weekly report and review of monthly SLA’s.
Preferred Skills & Qualifications:
3 to 5 years of working experience in a similar role (Client Relationship Management / Customer Service Management).
Ability to generate new leads.
Native speaker, very strong oral & written communication skills in English.
Flexibility in work hours and full availability
Ability to conduct research to solve problems and execute solutions.
Ability to work independently without direct supervision yet at the same time form part of an effective global team. High level of punctuality, work ethic and discretion.
Attention to details, Strong leadership skills.
Proficient with MS Office (Excel, Word).
Some travel would be required
4 freelancere byder i gennemsnit $597 på dette job
3 years of experience in customer support via freelancer, BS degree, and a Lebanese citizen resident of Beirut. Fluent in spoken and written English, Arabic and French