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Saya membutuhkan dukungan untuk menangani dan membalas chat pelanggan di akun Telegram bisnis saya. Fokus utamanya adalah pelayanan pelanggan—memberikan jawaban ramah, akurat, dan cepat atas pertanyaan maupun keluhan yang masuk. Tugas inti: • Memonitor chat masuk sepanjang jam kerja yang kita sepakati. • Menyusun respons informatif sesuai panduan produk dan kebijakan layanan. • Mencatat pertanyaan berulang agar mudah dibuatkan template jawaban di kemudian hari. • Melaporkan isu yang perlu eskalasi kepada saya atau tim terkait. Saya sudah menyiapkan panduan singkat, FAQ, serta akses admin Telegram. Saya mencari seseorang yang komunikatif, teliti, dan terbiasa menangani percakapan online dengan nada profesional namun hangat. Jika Anda memahami etika layanan pelanggan dan nyaman bekerja lewat Telegram, saya menantikan kerja sama kita.
Project ID: 40553118
7 proposals
Remote project
Active 4 days ago
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7 freelancers are bidding on average $286 USD for this job

With my proficiency in Chatbot development, I can design an efficient and reliable solution that precisely meets your business needs. My deep experience extends to Telegram, where I've built numerous conversational agents catering to several businesses. Handling multiple chat conversations simultaneously, providing accurate responses, and escalating issues promptly are second nature to me. My extensive comprehension of customer service ethics will ensure the communication from our account is warm and professional. I always aim to deliver nothing less than precise and comprehensive problem-solving, which aligns perfectly with your expectation of accurate and informative responses. I also have a track record of identifying repetitive queries to create template-based responses for better efficiency. One key factor contributing to my suitable skills is my ability to document my work well, ensuring seamless transition if there’s any handover in the future. I'm fully equipped with all the necessary tools and platforms we'd need for this job, making the onboarding process much smoother and quicker. Let's combine your expertise in your business, with mine in Chatbot development, for an excellent customer support experience on Telegram!
$250 USD in 7 days
3.9
3.9

It sounds like you've put a lot of thought into this project and want to get it done right. I have previously handled similar tasks involving customer chat support on various platforms. Understanding your goal of providing efficient and friendly customer service on your Telegram business account is crucial. With my experience in managing customer inquiries promptly and accurately, I can ensure a seamless chat support experience for your clients. My expertise lies in optimizing performance, enhancing security measures, and improving user experience. Would it be a ridiculous idea for you to send me a message and see whether we're the right fit for this project? Kind regards, Curtley
$450 USD in 7 days
2.4
2.4

Hello, With over 6 years of experience in Customer Service and Support, I am confident in handling your Telegram business account efficiently. I understand the importance of providing friendly, accurate, and timely responses to customer inquiries and complaints. I will monitor incoming chats during our agreed-upon working hours, craft informative responses following product guidelines, create templates for recurring questions, and escalate issues when necessary. Your provided guidelines, FAQ, and Telegram admin access will be utilized effectively. Having completed over 210 projects for various clients, I assure you of my professionalism and dedication to customer satisfaction. Let's discuss further in chat. Regards, Amna
$250 USD in 1 day
1.9
1.9

Halo, saya tertarik dengan tawaran perkerjaan anda. Saya menawarkan jam berkerja pukul 15:00 WIB s.d 21:00 WIB.
$300 USD in 7 days
0.0
0.0

Halo, Saya sangat tertarik untuk mengelola dan membalas chat pelanggan di Telegram bisnis Anda. Saya siap memberikan layanan yang ramah, cepat, dan profesional sesuai panduan yang Anda sediakan. Mengapa memilih saya? Komunikatif & Ramah: Terbiasa menjaga etika komunikasi online yang hangat namun tetap profesional. Cepat Belajar: Siap menguasai FAQ dan panduan produk Anda dengan cepat agar jawaban selalu akurat. Terorganisir: Saya akan mencatat setiap pertanyaan berulang (FAQ baru) untuk mempermudah pembuatan template jawaban ke depannya. Responsif: Berkomitmen penuh pada jam kerja yang disepakati agar tidak ada chat pelanggan yang terabaikan. Akses admin dan panduan yang Anda siapkan akan saya optimalkan dengan baik. Saya siap mendiskusikan jam kerja dan detail lainnya melalui chat Freelancer. Terima kasih! Salam hangat, [Yuyun K]
$250 USD in 30 days
0.0
0.0

Your business Telegram has customers waiting on replies. I'd build a bot that reads every incoming message, answers the common ones instantly (pricing, hours, order status, whatever your customers keep asking) from a reply list you control, and forwards anything it can't handle straight to you so nobody gets left hanging. Before you commit to anything, send me 5-10 of the questions your customers ask most. I'll wire a working bot on a test Telegram in a day so you can message it yourself and check the replies. Once you are happy with those, we tune the wording and can add order or lead capture on top. It's Python, runs 24/7, and you edit the canned answers yourself with a simple admin command. No lock-in on my side.
$250 USD in 4 days
0.0
0.0

Makassar, Indonesia
Member since Jul 1, 2026
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