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Gestiono una tienda online desarrollada en WooCommerce que recibe pedidos diarios desde distintos países. Para mantener el ritmo de crecimiento, necesito apoyo especializado en el procesamiento de pedidos y, sobre todo, en la comunicación con clientes en inglés y francés. Objetivo del puesto Asegurar que cada pedido se procese sin errores y con información transparente para el cliente, desde que se confirma el pago hasta la entrega final y la emisión de la factura. Tareas principales • Actualizar en WooCommerce u marketplaces de Leroy Merlin, Mano a mano y castorama el estado de cada pedido (procesando, enviado, entregado, incidencias, etc.). • Resolver incidencias con rapidez: pagos retenidos, cambios de dirección, paquetes extraviados o devoluciones. • Atender el servicio de centralita (teléfono y correo) en español, inglés y francés para dudas sobre envíos, stock o facturación. • Crear las etiquetas de envío, coordinar la recogida con la empresa de paquetería y hacer el seguimiento hasta la entrega. • Generar las facturas y adjuntarlas al pedido dentro del panel. Flujo de trabajo el trabajo se gestiona dentro de WooCommerce y las plataformas de los marketplaces complementado con nuestro panel de la empresa de transporte y la plataforma de facturación. Tendrás acceso a un manual interno y a un canal directo conmigo para consultas. Criterios de aceptación 1. Todos los pedidos del día deben pasar a su estado correcto antes de las 20:00 h (CET). 2. Las consultas de clientes deben resolverse en un máximo de 24 h. 3. Los reportes semanales deben incluir número de pedidos gestionados, incidencias resueltas y cualquier mejora detectada. Si dominas WooCommerce y puedes comunicarte fluidamente en inglés y francés, tu perfil encaja perfectamente.
Project ID: 40673034
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62 freelancers are bidding on average €9 EUR/hour for this job

Hi there, We understand you're looking for specialized support in order processing and customer communication for your WooCommerce online store, handling daily orders from various countries. Our team at Webbook Studio has experience with e-commerce development, including WooCommerce stores, and we're confident in our ability to manage orders, resolve incidents, and communicate with customers in English and French. For example, we've worked on a project for a Scandinavian fashion brand, creating an online shop with WooCommerce and custom design, which involved managing orders and communicating with customers. Can you tell us more about your current workflow and how you envision our team integrating with your existing systems? Feel free to message us to discuss the details! — Webbook Studio
€6 EUR in 40 days
9.3
9.3

Hi, The critical part here is not just updating statuses, but preventing errors between WooCommerce, marketplaces, and logistics so customers always receive consistent information. I also pay close attention to sensitive cases such as address changes, held payments, and returns, where timing and communication often break down. I can manage this flow with daily follow-up: reviewing orders, updating statuses, preparing labels, coordinating pickups, logging incidents, and attaching invoices to each order. I also provide clear support in Spanish, English, and French so questions about shipping, stock, or billing do not remain unresolved. Initial focus: Review the current order flow Confirm statuses and control points Organize incidents and priorities Adjust invoice and label processes Define the weekly reporting format I can review this via Freelancer chat or video call if needed, and I’m available 11 AM–8 PM IST. One quick question: is marketplace and carrier management handled manually per order, or is there any automation I should respect? Regards, Ghanu & Samir KESHAV INFOTECH
€5 EUR in 25 days
9.3
9.3

Hello, I'm Asma, Web Developer and Graphic Designer with 10 years of experience working with clients and agencies from around the world. Creative problem solver with a passion for creating visually appealing and user-friendly digital solutions. I love building luxurious brands and designing captivating visual identities. I've worked with clients in lifestyle, property, fashion, hospitality, and luxury sectors. 24/7 Support & Faster Response . #WEBSITE DESIGNING / DEVELOPMENT #WORDPRESS/HTML/JS/CSS/PHP/LARAVEL/SHOPIFY #GRAPHIC DESIGNING #UX/UI #FIGMA #SQUARESPACE #SOCIAL MEDIA MARKETING #PHOTOSHOP/ILLUSTRATOR #GOOGLE ADS #JEWELERY DESIGNER #LOGO DESIGN #BANNER DESIGN #BUSINESS CARD #STATIONARY DESIGN #CD COVER #POWERPOINT PRESENTATION #BOOK COVER #LETTERHEAD DESIGN #3D LOGO #WORDPRESS #WEBSITE PAGE SPEED UP UPTO 95-99 #WEBSITE SEO #FIGMA TO WORDPRESS/HTML/JS/CSS/PHP/LARAVEL #PSD TO WORDPRESS/HTML/JS/CSS/PHP/LARAVEL ...... ETC :)
€4 EUR in 1 day
7.0
7.0

Hi! My name is Marjan and I'm here to offer you my services as a skilled applicant with over a decade of experience working on Freelancer.com. I believe I am the best fit candidate for this project due to my extensive experience; I would like to have a discussion to get to know that we both are on the same page. Once the scope will be locked, I will start working on it right away.
€20 EUR in 40 days
7.0
7.0

With over a decade of experience as a seasoned Full-Stack web developer, and a strong hand-held perfection in many programming languages, I am considered an expert in WooCommerce and eCommerce management with demonstrated multilingual skills English and French which undoubtedly makes me the ideal candidate for this Administrativa E-commerce project. Critical to any e-commerce operation is the flawless processing of orders to ensure customer satisfaction. With my extensive experience in managing complex online stores like yours and nurtering my profession skills for example, coordinating deliveries with shipping providers; customer risk assessment (with respect to payments) I assure you that I can guarantee accurate, on-time order processing, and effective resolution of any arising issues -- be it address changes, payment problems or even package misplacements. Using platforms like WooCommerce and Marketplaces Leroy Merlin, Mano a mano, Castorama has become second nature to me. With access to your internal manual and direct communication channel, we ensure of an efficient workflow with maximum output. Also my vast knowledge in automated generation of invoices attached to respective orders give you confidence that your process would be fully optimized ensuring no miscommunication or delay for your valuable clients.
€4 EUR in 40 days
7.2
7.2

Hello, We would be glad to assist you with this project. Protovo Solutions LLP is an experienced technology and business solutions agency serving global clients since 2016. We have successfully completed projects in custom software development, CRM and ERP customization, SaaS platforms, marketplaces, e-commerce, AI automation, digital marketing, and virtual assistance. Our team has hands-on expertise in Laravel, CodeIgniter, PHP, Node.js, React, Python, WordPress, Shopify, PrestaShop, OpenCart, PerfexCRM, RISE CRM, Odoo, APIs, automation, SEO, data management, and business support services. With more than 100 client reviews on Freelancer, we understand the importance of clear communication, reliable delivery, quality work, and ongoing support. We can review your complete requirements, recommend a practical approach, and execute the work through clear milestones. Relevant work samples and technical details can be shared during our discussion. Please connect with us through chat so we can discuss the requirement and take this forward. Kind regards, Protovo Solutions LLP
€6 EUR in 40 days
6.8
6.8

Hi, I’m Denis, and I’ve worked with WooCommerce stores handling multilingual order workflows and customer support in English and French. Your daily order volume and multilingual support needs sound like a well-structured routine, but the real challenge is keeping everything in sync across WooCommerce, the marketplaces, and your transport panel before the 20:00 CET deadline. I’ll focus on automating state updates, handling exceptions like held payments or address changes, and making sure invoices are attached promptly. Clear communication in English and French will be key to resolving issues within 24 hours. I can start working right away. Let's connect and discuss the details. Thanks, Denis.
€2 EUR in 40 days
6.2
6.2

As a bilingual (English and French) digital solutions expert, I bring a unique set of skills to your WooCommerce store that will ensure efficient order processing and clear communication with your customers around the globe. With over eight years in the field and a Client satisfaction rate of 95%, I have a track record of delivering clean, secure, scalable code that's both effective and easy-to-maintain. Whether it's updating order statuses, resolving payment issues or coordinating shipping, my familiarity with platforms like WooCommerce coupled with my adaptability makes me a great fit for this role. In addition to my technical proficiency in languages like Laravel, React and more, I understand the importance of timely communication to foster positive customer experiences. This would be instrumental in addressing client queries in a maximum of 24 hours as well as ensuring our reports are comprehensive yet concise including details such as number of orders handled, resolved issues and potential areas for improvement.
€5 EUR in 40 days
6.5
6.5

Puedo ayudarte a mantener el flujo diario de pedidos organizado y asegurar una comunicación clara con los clientes durante todo el proceso, desde la confirmación del pago hasta la entrega y facturación. Puedo trabajar directamente con WooCommerce y adaptarme al flujo establecido para Leroy Merlin, ManoMano, Castorama, transporte y facturación, siguiendo vuestro manual interno. Me centraré especialmente en: * Actualización precisa de estados y seguimiento de pedidos. * Gestión de incidencias, devoluciones, cambios de dirección y problemas de entrega. * Creación de etiquetas y coordinación con transporte. * Facturación y documentación de cada pedido. * Atención y seguimiento de consultas en inglés y francés. * Reportes semanales claros sobre pedidos, incidencias y posibles mejoras. Entiendo que los puntos críticos son mantener todos los pedidos actualizados antes de las 20:00 CET y responder a los clientes dentro de las 24 horas establecidas. Podemos revisar vuestro flujo actual y el manual interno para comenzar siguiendo exactamente vuestro procedimiento desde el primer momento.
€4 EUR in 40 days
4.2
4.2

My fluency in English, French and Spanish, coupled with my 14+ years of multi-faceted experience in web development, including WooCommerce, make me your ideal candidate for this project. My knowledge of the eCommerce industry and proficiency in managing platforms like Leroy Merlin and Castorama will ensure that your online store is seamlessly conducted across different countries. I understand the importance of timely order processing and transparency in customer communication - key areas I excel at. My knack for resolving issues rapidly, be it payment complications or package mishaps, will not only elevate the efficiency of your operations but also enhance customer satisfaction levels. WooCommerce will be our central space for productivity, and I am extremely comfortable navigating this platform. Rest assured, I'll meticulously update the order status on WooCommerce as well as other marketplaces twice a day to meet your deadline demands. Having collaborated with international clients, I have learned the importance of prompt multilingual support. Hence, I guarantee efficient 24-hour resolution of all customer queries in Español, English, and Français. In conclusion, my robust software skills combined with my specialized knowledge of eCommerce processes and multilingual capabilities make me an outstanding fit for this project. I am ready to hit the ground running for you! Let's streamline your online store and maximize customer satisfaction - together!
€3 EUR in 40 days
4.0
4.0

Saludos cordiales, en la actualidad cuento con amplia experiencia en este tipo de proyectos puedo hacerte un desarrollo logrando en un 100% los requerimientos solicitados.
€6 EUR in 40 days
4.0
4.0

Gestionar el procesamiento diario de pedidos en WooCommerce y coordinar estados en marketplaces como Leroy Merlin, ManoMano y Castorama exige una rutina operativa estricta para cumplir sin falta con el corte de las 20:00 h (CET). He coordinado flujos de e-commerce multicanal resolviendo incidencias con agencias de transporte, emitiendo facturación y atendiendo clientes en inglés y francés con fluidez. ¿Utilizan algún gestor de integraciones (como Channable o Lengow) para centralizar los pedidos de los marketplaces o realizaremos la actualización directo en la plataforma de cada canal? Mi portafolio: https://www.freelancer.es/u/JuanGarcia12001
€4 EUR in 40 days
3.6
3.6

Hola, Me interesa colaborar con ustedes en la gestión de su tienda WooCommerce. Tengo experiencia en atención al cliente, gestión de pedidos y soporte para e-commerce, incluyendo seguimiento de envíos, incidencias, devoluciones y consultas postventa. Estoy familiarizada con herramientas como Shopify, Gorgias, Zendesk, Freshdesk y HubSpot, y aprendo rápidamente nuevos sistemas y procesos. Soy organizada, detallista y rápida respondiendo a clientes. Puedo gestionar pedidos de principio a fin, mantener los estados actualizados y asegurar un seguimiento adecuado hasta la entrega. Puedo comunicarme fluidamente en inglés y estoy disponible para trabajar con clientes internacionales. Estaría encantada de formar parte de su equipo. Un saludo, Kike
€4 EUR in 40 days
3.6
3.6

It’s clear you’re committed to maintaining high standards in your e-commerce operations, and I’m excited to support that vision. I have extensive experience managing WooCommerce stores, ensuring seamless order processing and client communication. Understanding your goal of error-free order management and transparent communication is my priority. I am particularly adept at updating order statuses and resolving issues promptly, which aligns perfectly with your requirements. With a strong focus on performance and user experience, I excel in delivering efficient solutions while ensuring security and clarity throughout the process. What specific challenges have you faced recently that you’d like to address in this role? Best regards, Foraxis
€4 EUR in 7 days
2.6
2.6

I can keep your daily orders moving without letting customer issues or marketplace updates pile up. I can handle the full workflow across WooCommerce and your marketplaces: order-status updates, payment/address issues, shipping labels and tracking, carrier coordination, invoices, and customer support in English, French, and Spanish. My approach would be simple: Process and verify orders throughout the day so everything is correctly updated before 20:00 CET. Track shipments and follow up quickly on delays, lost packages, returns, or address changes. Answer customer emails/calls clearly and within your 24-hour target. Generate and attach invoices to the correct orders. Keep a weekly report of orders, incidents, and improvement opportunities. I’m comfortable following an existing SOP/manual and escalating anything unclear rather than making assumptions. One question: which shipping and invoicing platforms are you currently using alongside WooCommerce?
€5 EUR in 40 days
2.4
2.4

Hola, puedo gestionar el procesamiento diario de pedidos en WooCommerce y marketplaces, manteniendo cada pedido actualizado y resolviendo incidencias con rapidez. Tengo experiencia en eCommerce, gestión de pedidos, facturación, seguimiento de envíos y atención al cliente. También puedo coordinar etiquetas, transportistas, devoluciones y adjuntar facturas correctamente. Trabajaré siguiendo vuestro manual y cumpliré los plazos establecidos, incluyendo la atención en inglés, francés y español y los reportes semanales. Estoy disponible para comenzar de inmediato y busco una colaboración estable a largo plazo.
€4 EUR in 40 days
1.6
1.6

Hi, I understand you need reliable support for daily WooCommerce and marketplace order management, with strong communication in Spanish, English, and French. I can handle the complete workflow: Update order statuses across WooCommerce and marketplaces Resolve payment, delivery, address and return issues Handle customer queries via phone and email Create shipping labels and coordinate courier pickups Track shipments through final delivery Generate and attach invoices to orders Maintain accurate weekly reports I’ll follow your internal workflow and ensure daily orders are updated correctly within the required timeframe, while keeping customer communication clear and professional. I’m comfortable working with WooCommerce, marketplace dashboards, shipping platforms and invoicing systems, and I’m available to start immediately. Best Regards, Ritesh
€2 EUR in 40 days
1.2
1.2

Hola, rate: €5 EUR / hour Estoy interesado en ayudarte con la gestión diaria de tu tienda WooCommerce y marketplaces. Tengo experiencia en procesamiento de pedidos, actualización de estados, seguimiento de envíos, gestión de incidencias, facturación y atención al cliente. Puedo trabajar de forma organizada con WooCommerce, Leroy Merlin, ManoMano, Castorama, plataformas de transporte y sistemas de facturación, asegurando que cada pedido sea procesado correctamente y dentro de los plazos establecidos. También puedo atender clientes en español, inglés y francés, gestionando consultas sobre pedidos, envíos, stock, pagos y devoluciones con rapidez y profesionalidad. Estoy listo para comenzar hoy mismo. Podemos hablar para revisar vuestro flujo de trabajo, herramientas y necesidades, y empezar de inmediato.
€5 EUR in 40 days
1.0
1.0

With over a decade of experience, I am confident in my ability to efficiently manage and process your e-commerce orders, ensuring seamless communication with your international customers. My fluency in English, French, and Spanish will be an asset for any query resolution tasks for your WooCommerce and marketplace platforms. Additionally, being well-versed in platforms such as Leroy Merlin, Mano a mano and Castorama, I can adeptly update information regarding each order's status on the respective platform to keep everyone informed. My familiarity with working on WooCommerce-based stores and with eCommerce practices in general equips me to effectively coordinate everything from creating shipping labels to liaising with delivery companies and even generating invoices for each order. Having worked significantly with marketplaces like WooCommerce myself, I understand the value of timely updates for your records as well as for customer satisfaction. Alongside my technical prowess, I am highly focused on improving operational efficiency. This translates into ensuring that all daily orders are correctly processed, managing inquiries within 24 hours and promptly troubleshooting any concerns that may arise.
€5 EUR in 40 days
0.6
0.6

I can streamline your e-commerce operations by ensuring smooth order processing and clear communication with customers in English and French. My focus will be on maintaining accuracy and enhancing customer satisfaction throughout the order lifecycle. I understand the importance of timely updates in WooCommerce and addressing issues swiftly, such as payment holds and delivery problems, as mentioned in your project description. Meeting the deadline of processing orders by 20:00 CET is crucial for your growth. With my extensive experience in WooCommerce, fluency in both English and French, and strong problem-solving skills, I can effectively manage customer inquiries and ensure every order is handled with precision. Regards, Jp
€3 EUR in 7 days
0.0
0.0

Castelló de la Plana, Spain
Member since Aug 26, 2026
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