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Saya membutuhkan seorang admin customer service yang siap menangani shift malam khusus melalui WhatsApp. Fokus utama Anda adalah menjaga kepuasan pelanggan dengan balasan cepat, nada ramah, dan pencatatan pesanan yang rapi. Ruang lingkup kerja: • Menjawab semua pesan pelanggan di WhatsApp dalam Bahasa Indonesia selama jam 22.00–06.00 WIB. • Mencatat detail pesanan secara akurat pada spreadsheet atau sistem internal yang sudah kami sediakan. • Membuat ringkasan akhir shift berisi status pesanan, pertanyaan yang belum terjawab, serta isu yang perlu ditindaklanjuti tim siang. Saya mengutamakan ketelitian, disiplin waktu, dan kerahasiaan data. Pengalaman di e-commerce atau layanan pelanggan online akan menjadi nilai tambah, tetapi saya juga terbuka bagi pelamar baru yang belajar cepat. Sertakan dalam penawaran Anda: • Pengalaman relevan mengelola chat pelanggan. • Rata-rata waktu respons yang biasa Anda capai. • Perangkat dan koneksi internet yang Anda gunakan selama shift malam. Mari pastikan pelanggan kami merasa didengar dan dilayani bahkan di luar jam kerja utama.
Project ID: 40467280
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Active 7 days ago
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1 freelancer is bidding on average $500 USD for this job

Project Title: Admin Chat Malam WhatsApp As a seasoned Virtual Assistant with extensive experience as a customer service representative, I am confident that I can excel in the role of an admin for your WhatsApp shift. I understand the importance of maintaining customer satisfaction with quick responses, a friendly tone, and organized order tracking. My proficiency in Bahasa Indonesia will ensure effective communication with your clientele during the specified shift hours from 10 PM to 6 AM WIB. My precise nature, punctuality, and strict adherence to confidentiality policies align well with your priorities. In addition to my time management skills, I bring over a decade's worth of experience in e-commerce and online customer service, which will undoubtedly contribute to your team. Moreover, being an ISO certified company, Carol Data Technology has etched its name as a trusted IT Service Provider across industries. Rest assured quality and timeliness are guaranteed in our collaboration. In line with your request for specific details regarding chat management, my average response time typically ranges on the lower side, allowing us to keep up the pace with customer requirements. I have access to state-of-the-art digital infrastructure and high-speed internet connections that ensure smooth operations even during night shifts. Let's work together to ensure our customers feel heard and valued at all times.
$500 USD in 7 days
3.4
3.4

Bandar Lampung, Indonesia
Member since Apr 24, 2026
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