Admin Balas Chat WhatsApp

$20000-50000 USD

Closed

Posted about 1 month ago

$20000-50000 USD

Paid on delivery

Saya membutuhkan bantuan untuk menangani percakapan masuk di WhatsApp. Fokus utamanya adalah membalas chat secara cepat, sopan, dan akurat agar setiap orang yang menghubungi merasa dilayani dengan baik. Ruang lingkup pekerjaan: • Memantau akun WhatsApp aktif pada jam yang disepakati. • Menjawab pertanyaan umum, membantu pelanggan, dan memberikan informasi dasar sesuai panduan yang saya sediakan. • Mencatat pertanyaan unik atau keluhan khusus untuk kemudian saya tindak lanjuti. • Menyapa setiap kontak baru dengan pesan pembuka standar dan menjaga nada percakapan tetap ramah. Kriteria hasil: – Waktu respons rata-rata di bawah lima menit selama shift aktif. – Pesan tertulis jelas tanpa salah ketik penting. – Semua percakapan ditandai selesai atau dialihkan sesuai prosedur harian. Saya akan menyiapkan skrip jawaban, FAQ singkat, serta akses WhatsApp Web. Berikan contoh singkat cara Anda merespons chat pelanggan agar saya bisa menilai kecocokan gaya komunikasi.

Customer Service

Customer Support

Customer Experience

Social Media Management

Project ID: 40427317

About the project

1 proposal

Remote project

Active 21 secs ago

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1 freelancer is bidding on average $35,000 USD for this job

@professorxwriter

Hello, I understand that you need assistance in managing incoming WhatsApp chats, focusing on quick, polite, and accurate responses to ensure excellent customer service. I will monitor the active WhatsApp account during agreed-upon hours, answer common questions, assist customers, and follow provided guidelines. Unique queries or specific complaints will be noted for follow-up. I will greet new contacts with standard opening messages and maintain a friendly tone throughout conversations. With my expertise in customer support and provided scripts, FAQs, and access to WhatsApp Web, I will ensure responses are clear, typo-free, and handled promptly. I will demonstrate sample customer chat responses to showcase my communication style for your evaluation. Best regards,

$35,000 USD in 7 days