Customer Service Experience Survey

@TeraByte26

Hi pranjulv, I will refine your SurveyMars survey, brand-match its look and feel, and deliver a rollout plan with a reporting template within a week for 12500 INR. I'll start right away, do you have a specific logo and colors? Waiting for your response in chat! Best Regards.

@tinyopsezr

Hello, TinyOps Studio can turn the existing SurveyMars draft into a clear, launch-ready customer experience survey and reporting workflow. Within four days I would deliver: - A refined question flow covering speed, politeness, resolution, effort, overall satisfaction, and open feedback without making the survey feel long. - Clear wording, order, and practical skip logic, plus satisfaction scoring and result tags inside SurveyMars. - Brand-aligned styling and a desktop/mobile completion test. - A concise change log showing every material edit and why it improves the response data. - A one-page rollout plan for email and invoice QR distribution. - An Excel reporting template that turns the exported CSV into satisfaction, resolution, effort, and theme charts. I can work from the current public draft first, then apply the approved changes after editor access is shared through Freelancer. No customer records are needed for the build or testing. Bid: 22,500 INR fixed, four-day delivery.

@Starfocus001

I’ll turn your draft SurveyMars form into a tested customer-experience survey and an Excel reporting template that makes satisfaction results immediately usable. I will: (1) refine question wording, order, touchpoints, and any necessary skip logic; (2) apply your logo, colours, scoring/tags, then test the live survey on mobile and desktop; and (3) deliver a change log, one-page rollout plan, and reusable Excel dashboard for CSV imports. I have six years of data, reporting, and workflow experience and am Sydney-based. Delivery is five days after access and brand assets: survey structure first, live testing second, then reporting template and handover. The bid includes one in-scope revision. What are the current question count and the satisfaction scale you want to use—5-point, 10-point, or NPS-style?

@DigidentAI

I’ll turn your existing SurveyMars draft into a concise, completion-friendly customer-service survey and test the full journey on desktop and mobile. The fixed scope covers refinement of the current set (up to 20 questions), speed, politeness, resolution and missing touchpoints, one branching/scoring scheme with satisfaction tags, brand styling using your supplied logo and colours, a clear change log, a one-page invitation plan, and an Excel template where the exported CSV feeds summary charts. I’ll test with dummy responses, deliver within four days, and include one consolidated revision. My bid is ₹21,710 fixed. Before award, could you confirm whether your SurveyMars plan supports scoring and skip logic, and whether you can provide editor access plus the brand assets?

@warrick1718

This project immediately caught my attention because it is exactly the type of work I do best. I understand you need a survey that is clean, professional, and user-friendly, ensuring a seamless experience for respondents on both desktop and mobile. Your focus on refining questions to capture customer sentiment is crucial. While I am new to freelancer, I have tons of experience and have done other projects off site. I specialize in survey design, optimizing wording for engagement, and creating visually appealing brand-matched layouts. My expertise includes using SurveyMonkey and Typeform, which enables me to enhance response rates effectively. If this sounds like what you're looking for I'd love to hear more about your project. Regards, Warrick Van Eeden

@ManishaNL

I can help optimise your SurveyMars survey to improve question flow, response rates, and the quality of customer insights. With 16+ years of experience in Business Analysis, process improvement, reporting, automation, and data analytics, I can help with question refinement, survey logic, scoring/tagging, mobile/desktop testing, and actionable reporting. I can also provide the required change log, rollout plan, and Excel reporting template within your one-week timeline. I’m comfortable adapting quickly to SurveyMars and similar survey platforms.

@thaakierj

I understand the importance of gathering actionable feedback to enhance your customer service experience. I have recently completed a similar project that refined survey questions for optimal engagement and clarity. I am confident I can deliver the same quality for this project. Your focus on creating a survey that is both **responsive** and **easy to use** stood out to me, as it directly impacts response rates. My team specializes in creating **integrated** surveys that are **scalable** and tailored to brand identity. While we might be new to Freelancer, we have over 5 years of experience off-site. I truly appreciate you taking your time to review our proposal. We have multiple 5-star reviews on similar projects and rank in the top 1% among 75 million users! I would love to discuss this project further. Regards, TJ

@jenahlenripdos

Hi, I’d be happy to help refine and organize your SurveyMars customer feedback survey. I can review the existing questions, improve the wording and flow, and make sure the survey focuses on key areas such as response speed, politeness, problem resolution, and overall satisfaction. I can also help with: Improving question order and skip logic to reduce drop-off Making the survey mobile- and desktop-friendly Matching the survey with your brand’s colors, logo, and tone Setting up simple scoring/tagging for easier result sorting Creating a clear change log of all revisions Preparing a one-page rollout plan Building an Excel reporting template for quick charts and analysis from the raw CSV I have experience with administrative support, data entry, Excel/Google Sheets, customer service, and creating organized templates for tracking and reporting. I’m detail-oriented and can follow your existing structure while making practical improvements. I can complete this within your one-week timeframe, and I’m available to start right away. Thank you, Jenahlen

@FAHU320

Considero que soy un buen candidato porque tengo habilidades de análisis, atención al detalle y capacidad para optimizar encuestas de forma clara y efectiva.

@carlosfdob

Hello, I am very interested in this project because it combines survey design, customer experience research, data organization, and reporting. I am a psychologist with a Master's degree in Social Neuroscience and more than 10 years of professional experience working with people, families, communities, and social and health-related programs. My background has given me strong experience in understanding behavior, designing questions, organizing information, and interpreting responses. I can help you refine the existing SurveyMars questionnaire so that the questions are clear, logically ordered, engaging, and focused on key aspects such as response speed, courtesy, problem resolution, and overall satisfaction. I can also help implement appropriate branching, satisfaction scoring, and basic result categorization. In addition, I can prepare the requested implementation plan, change log, and an Excel reporting template that makes it easy to import the CSV data and create useful charts. I am comfortable learning and working with SurveyMars or similar survey platforms such as SurveyMonkey or Typeform, and I can complete and test the project within the requested one-week timeframe. I am available to start immediately. Best regards, Carlos Fernando

@jccobian

I can refine the survey, implement its scoring and tags, test the response paths on desktop and mobile, and deliver a reusable Excel reporting template. My delivery plan: 1. Audit the current questions, answer scales, branching and required tags. 2. Configure the approved wording, logic, scoring rules and brand treatment in SurveyMars. 3. Test normal, edge and incomplete paths on desktop and mobile, then record corrections. 4. Deliver the finished survey, an Excel response-analysis template, a concise change log and a rollout checklist for the invitation campaign. I prepared a local workbook proof showing weighted scoring, configurable thresholds, validation, summary metrics, charts and a follow-up queue. Its data is entirely synthetic and demonstrates the proposed reporting workflow; it is not presented as a client result. Before starting, I would need access to the current draft, the approved logo/colors/tone, and confirmation of the invitation audience and channel. Delivery is six calendar days, with the first review checkpoint after the survey structure and scoring rules are agreed.

@thiagofoz87

Your current draft already has the right intent, but the biggest improvement opportunity is in how the questions guide respondents from quick emotional feedback into measurable service insights without creating friction or survey fatigue. I can help restructure the flow so the survey captures actionable data while remaining short and easy to complete on both mobile and desktop. My approach would be to refine the wording and sequencing around key areas such as response speed, professionalism, issue resolution, communication clarity, and overall trust/satisfaction. I would also introduce conditional logic where useful to avoid unnecessary questions and improve completion rates. On the implementation side, I can configure the SurveyMars form with consistent branding, scoring/tagging rules for segmentation, and a reporting structure that makes CSV exports immediately usable for analysis. The reporting template would include preconfigured charts and satisfaction breakdowns so recurring reviews become simple. Deliverables would include: - Revised and fully tested SurveyMars survey - Change log documenting all edits and rationale - Rollout plan covering email invitations, invoice QR usage, and response timing recommendations - Reporting template in Google Sheets or Excel I can complete the full delivery within 4 days, including testing and revisions.