Live Chat Support Specialist

₹12500-37500 INR

Closed

Posted 7 days ago

₹12500-37500 INR

Paid on delivery

I need an experienced telecaller who can own the live-chat window on my site and turn every visitor interaction into a positive customer-support experience. You’ll greet users, answer product and policy questions, troubleshoot basic issues, and seamlessly escalate anything you can’t solve. Fast, friendly written English and the ability to juggle multiple chats at once are critical. During your shift you’ll keep detailed notes in our CRM, tag recurring themes, and send me a concise end-of-day recap so we can spot improvements early. Reliable internet, prior chat-support experience, and comfort working in common help-desk tools—Zendesk, Intercom, Freshdesk, or similar—are must-haves. Deliverables • Real-time coverage of the chat queue during the agreed hours • Clean, fully documented transcripts logged in the CRM • Daily summary of issues, resolutions, and any trends you notice I’ll start with a short paid trial; if it’s a good fit, we’ll extend to an ongoing engagement. Let me know your preferred schedule and the platforms you’ve worked with before, and we can get started right away.

Project ID: 40683521

About the project

4 proposals

Remote project

Active 6 days ago

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4 freelancers are bidding on average ₹18,775 INR for this job

@rupal263

Hey there, My name is Rupal, and I’m a reliable digital creator with 4–5 years of experience working remotely with clients and handling online tasks. While I haven’t previously worked in a dedicated live-chat support role or used Zendesk, Intercom, or Freshdesk, I’m comfortable communicating professionally with clients through written English and learning new platforms quickly. I’m organized, patient, detail-oriented, and comfortable handling multiple tasks while keeping clear notes and following instructions. I understand that customer support requires a friendly tone, quick responses, accurate information, and knowing when to escalate an issue rather than guessing. I’d be happy to complete your paid trial so you can evaluate my communication, reliability, and ability to learn your support process before committing to an ongoing engagement. I have reliable internet and can discuss a schedule that works for your required coverage hours. Best, Rupal

₹25,000 INR in 1 day

5.0

(2 reviews)

1.5

@MuhammadAsad108

✔ I deliver 100% work — 99.9% is not for me. ✔ Workflow Diagram Visitor Chat ⟶⟶ Quick Greeting ⟶⟶ Query Understanding ⟶⟶ Product/Policy Support ⟶⟶ Issue Resolution ⟶⟶ Escalation ⟶⟶ CRM Logging ⟶⟶ Daily Report Key Highlights ✔ Handle live customer chats professionally with fast, clear, and friendly written communication. ✔ Manage multiple conversations simultaneously while maintaining response quality and accuracy. ✔ Answer product, service, and policy questions while troubleshooting common customer issues. ✔ Escalate complex cases to the appropriate person with complete context and conversation notes. ✔ Maintain organized CRM records, transcripts, tags, and resolution details for every interaction. ✔ Identify recurring customer concerns and highlight useful trends for improving support operations. ✔ Provide a concise end-of-day report covering queries, resolutions, escalations, and notable patterns. ✔ Comfortable adapting to Zendesk, Intercom, Freshdesk, and similar CRM/help-desk platforms. ✔ Happy to begin with your paid trial and continue long-term based on performance. Best Regards, Asad Customer Support | Live Chat | CRM Management | Help Desk | Client Communication

₹12,600 INR in 10 days

0.0

(0 reviews)

0.0

@abhijithms01

Hi, I’m interested in helping you manage your website’s live chat and provide fast, friendly customer support that keeps visitors engaged and satisfied. I can handle multiple chats simultaneously, answer product and policy questions, troubleshoot basic issues, and escalate complex cases appropriately. I’ll also keep your CRM fully updated with clear notes, accurate tags, and complete conversation records. **What I can deliver:** • Fast and professional live-chat responses • Friendly, customer-focused communication • Accurate CRM documentation and tagging • Effective handling of basic troubleshooting • Proper escalation of unresolved issues • Concise end-of-day reports with issues, resolutions, and trends I’m comfortable adapting quickly to platforms such as **Zendesk, Intercom, Freshdesk, and similar help-desk tools**. I’m reliable, organized, have a stable internet connection, and can start with your paid trial immediately. I’m also flexible with working hours and can match your required schedule. I’d be happy to prove my ability during the trial and build this into a long-term support role. Looking forward to working with you!

₹25,000 INR in 7 days