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I need an experienced AFLAC-licensed professional who can own three core functions for my book of business: enrolling new policyholders, delivering day-to-day customer service, and shepherding claims from first notice through payout. During open and off-cycle enrollment periods you will explain available policy options in clear, non-technical language, complete every section of the application forms accurately, then schedule and confirm any follow-up appointments that prospects may need before signing. When existing clients reach out, you’ll be their first point of contact—handling inquiries, providing product information, and resolving routine issues quickly so they never have to chase an answer. For active claims, you’ll collect required documentation, submit it through the AFLAC portal, and keep the claimant informed until funds are released. Key deliverables • Fully completed, compliant policy applications submitted on time • A documented log of inquiries and resolutions with response times under one business day • End-to-end tracking files for each claim showing dates, actions taken, and final outcome My CRM and the AFLAC agent portal are already in place; you’ll receive access so you can work independently from day one. The goal is simple: faster enrollments, happier customers, and claims that pay out without delays.
Project ID: 40376176
12 proposals
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Active 25 days ago
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12 freelancers are bidding on average $558 USD for this job

With more than a decade in diverse fields, including legal writing, paralegal work, and project management – I assure you that I am proficient enough to handle the multifaceted tasks associated with your AFLAC Policy book of business. My skills in drafting, submitting compliance forms, and managing files have been honed over the years and are well-suited to ensure timely and accurate completion of policy applications. As an experienced writer and organised professional, I can swiftly track actions that need to be taken for each claim, while maintaining a documentation log for smooth reference purposes. Moreover, my commitment to delivering prompt client service makes me the right fit for this project- proficiently resolving routine issues and inquiries at light-speed while ensuring your clientele is never left waiting for a response. I am comfortable communicating complex information in simplified terms which will help streamline day-to-day customer service duties effectively. In summary, my adaptability and combined experience in diverse fields can bring comprehensive value to your project at multiple levels. With ready access to existing CRM and agent portal systems, I am fully equipped to hit the ground running for you on Day One – promising faster enrolments, exceptional customer satisfaction, and meticulously managed claims all through. Please allow me to leverage my skills and dedication to make a substantial difference within your AFLAC Policy Book of Business!
$300 USD in 1 day
4.8
4.8

Hi I can surely assist you in writing or drafting or creating support for your AFLAC book of business operations. I have experience in insurance enrollment, customer service, and claims processing support, and I can help manage policy applications, client inquiries, and end-to-end claims tracking with accuracy and clear communication. I will ensure applications are completed correctly, clients receive fast responses, and claims are followed up until payout while maintaining proper records in your CRM and portal. I can work independently, stay organized, and focus on speed, compliance, and customer satisfaction. Questions: Do you require an active AFLAC license for this role, or will training/licensing support be provided? What is your expected daily workload and preferred working hours/time zone? Thanks
$800 USD in 3 days
5.1
5.1

Hi, I have proven experience in sales and account management, particularly within voluntary benefits and supplemental insurance, and I’ve worked directly with HR teams and payroll systems in structured environments like municipal groups and school districts. In one client situation, I supported a district during open enrollment by coordinating with HR and union representatives, ensuring employees understood their voluntary benefit options, and resolving billing and claims questions quickly. This not only improved participation but also strengthened the client relationship. I’m comfortable with payroll deduction processes and benefits terminology, and I’ve used platforms such as Workday, ADP, and Aflac’s enrollment tools to manage accounts and support enrollments. My sales background includes consistently closing new business while expanding existing accounts, with a focus on building long‑term partnerships through strong follow‑up and clear communication. I’m confident I can help manage and grow your established Aflac book of business, while bringing reliability, professionalism, and a client‑focused approach to every interaction. Best regards, Jessica
$1,000 USD in 20 days
4.6
4.6

Hi there AFLAC-licensed specialist ready to streamline enrollments, deliver responsive client support, and manage claims end-to-end for faster approvals and satisfied policyholders.
$800 USD in 4 days
3.9
3.9

Hi there. To effectively finalize the project scope, can you clarify the target number of new enrollments you anticipate during open enrollment periods? Also, what metrics will you use to measure client satisfaction and claim processing efficiency? What you're really dealing with isn't just the need for streamlined enrollments , it's ensuring that clients feel supported and valued throughout their journey, and I have extensive experience managing customer relationships in similar insurance roles. My solution focuses on meticulous attention to detail in completing policy applications, rapid response to client inquiries, and thorough documentation for claims processing. My approach involves using established CRM tools to track interactions, providing timely updates to clients, and working closely with you to adapt as client needs evolve. With proactive communication and efficient processes, I will ensure your clients are consistently satisfied and claims are handled smoothly. Best regards,
$500 USD in 14 days
2.9
2.9

Hi, I’m experienced in insurance operations and can efficiently manage enrollments, customer support, and claims for Aflac policies. I ensure accurate, compliant applications, clear client communication, and fast response times (<24h). For claims, I handle documentation, portal submission, and proactive follow-ups until payout. I’ll maintain detailed logs (CRM + tracking sheets) for full transparency and performance monitoring. Focus: Faster enrollments, smooth claims processing, and high client satisfaction with minimal oversight.
$300 USD in 7 days
0.0
0.0

Hi, I’m an insurance professional with experience in claims management, policy administration, and client-facing insurance operations, working with brokers and insurers in international environments. I’ve handled end-to-end claims processes, policy documentation, and structured customer communication, ensuring accuracy, compliance, and timely resolution across multiple cases. I am fluent in Spanish, English, and Italian, and comfortable explaining policy options in clear, non-technical language while supporting clients through onboarding, renewals, and claims. I am experienced in: • Managing insurance workflows from intake to resolution • Handling customer service and resolving policy-related inquiries • Collecting and verifying documentation for claims submission • Maintaining accurate CRM records and structured tracking systems • Ensuring fast, compliant processing with strong attention to detail I would be confident taking full ownership of enrollment, customer service, and claims handling processes while maintaining a high-quality client experience and efficient turnaround times. Available to start immediately. Best regards Eloy
$500 USD in 7 days
0.0
0.0

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