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Saya mencari satu orang yang dapat menangani balasan chat di sebuah aplikasi chatting dan sekaligus menyiapkan skrip auto-reply berbahasa Indonesia. Ruang lingkup pekerjaan: • Menjawab setiap pesan masuk secara cepat, sopan, dan konsisten. • Menulis skrip balasan otomatis yang menutupi pertanyaan umum (sapaan, harga, ketersediaan, cara pemesanan, dan penutup). • Menguji skrip tersebut langsung di aplikasi, lalu menyesuaikan kata-kata agar terdengar natural dan sesuai brand. • Melaporkan ringkas performa harian—pesan terjawab, pertanyaan baru, serta saran perbaikan alur chat. Yang saya butuhkan: – Fasih Bahasa Indonesia lisan maupun tulisan. – Terbiasa menggunakan aplikasi chatting populer (WhatsApp, Telegram, atau sejenisnya). – Mampu bekerja fleksibel; notifikasi harus direspons dalam rentang waktu yang sudah disepakati. – Teliti, paham etika percakapan online, dan nyaman mengikuti panduan tone of voice. Hasil akhir yang diharapkan: 1. Skrip auto-reply siap pakai (file teks atau spreadsheet) lengkap dengan percabangan skenario. 2. Periode percobaan balas chat secara manual + semi-otomatis agar skrip teruji. 3. Rekap singkat temuan dan rekomendasi optimasi sebelum proyek ditutup. Jika Anda terbiasa mengelola customer service via chat dan senang menyusun template pesan yang efektif, saya tunggu penawaran Anda beserta contoh singkat skrip yang pernah dibuat.
Project ID: 40463056
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Active 4 days ago
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2 freelancers are bidding on average $32 USD/hour for this job

With more than 10 years of experience as a full-stack developer, I can help you manage your customer service needs efficiently using chat bots. My extensive skill set includes building and optimizing automated response scripts, which aligns perfectly with your project requirements. Having worked on projects utilizing popular chat applications such as WhatsApp and Telegram, I'm confident in my ability to handle the chat replies on your Indonesian-language messaging app with speed, friendliness, and consistency. My proficiency in written and spoken Bahasa Indonesia guarantees that the communication with customers will be natural and effectively aligned with your brand's tone of voice. I have a keen eye for detail and a good grasp of online conversation etiquette. These qualities make me an ideal fit for not only writing auto-reply scripts but also for providing concise daily performance reports and suggestions for improving conversation flows.
$25 USD in 40 days
3.4
3.4

South Tangerang, Indonesia
Member since Jun 3, 2022
€250-750 EUR
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