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Remote help to make Windows 8.1-computer boot after wrong keyboard driver was installed.

The initial problem was the it was spilled thick milk in the keyboard and the "f"-key was stuck in on-position most of the time, so keyboard was writing "ffff" by itself.

To avoid this, it was tried to install a different keyboard driver, one that was not on purpose compatible.

But after this install, the PC would not boot.

The goal of this project is to get the PC to boot.

When PC is started now this screen is displayed:

"Your PC ran into a problem and needs to restart...."

Then this is shown before PC continues: "Preparing Automatic Repair"

Then this is shown before pC continues: "Diagnosting PC"

Then this is shown:

"Automatic Repair. Your PC did not start correctly"

Two options: "Restart" and "Advanced options"

"Advanced Options"-button is pushed using USB-keyboard

Then "Choose an option" screen is displayed with 4 options, the following option is selected:

Troubleshoot

Three new options are displayed

"Refresh your PC" - this was tried and did not help

"Reset your PC" - this is not an alternative as it is not desired to remove all existing files

"Advanced Options" was then selected.

6 options are now displayed

System Restore - is not possible since I did not record a restore point

System Image Recovery - did not use this

Start-up Repair - did not work

Command Prompt - Works, attached USB-stick and it shows up as G:\, was able to copy files using this option.

Went to the relevant folder and typed:

copy *.* G:\

UEFI firmware settings

"bios"-mode, tried Touch pad mouse: Disabled, was not able to disable keyboard. Did not help to disable just mouse pad.

Start-up Settings - Selected "Enable Safe Mode", but it did not boot, not "Enable Safe Mode with command prompt" would boot either.

Enable Boot logging -> Also got "Your PC ran into a problem...."

It was also tried to open the laptop and try to disconnect the keyboard, but the on/off button seemed to be using the same connection as the keyboard so the PC would not turn on.

This is the error message that is displayed during startup:
MULTIPLE IRP_COMPLETE_REQUESTS

Can keyboard driver be rolled back/installed from command line?
PNPUTIL is not possible to run, but DISM can be used, I found this via google:
I found the following command, which helped: dism /Image:C:\ /Add-Driver /Driver:D:\ /Recurse. This assumes that your Windows is installed at C:\ and the disk with the driver is present at D:\. This appears to even work, if the disk contains drivers for different architectures (x86 and x64) and operating system versions (XP, 7, ...).

Keyboard driver is part of the chipset driver which I downloaded:
Chipset_9.3.0.1021.zip
I don't know how to proceed.

Evner: Computer Support, Teknisk Support

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Om arbejdsgiveren:
( 17 bedømmelser ) Trondheim, Norway

Projekt ID: #16527857

19 freelancere byder i gennemsnit $27 på dette job

maznevski

A proposal has not yet been provided

$35 USD på 1 dag
(2 bedømmelser)
1.4
syedhajibhassan

There can several ways to troubleshoot this problem. Chances are maybe your windows got crashed and you need to re-install it. I can help you if you provide me with images of the screens your computer is showing and Flere

$25 USD på 1 dag
(0 bedømmelser)
0.0
jeckoi00

A proposal has not yet been provided

$35 USD på 1 dag
(0 bedømmelser)
0.0
sbh57cec4efc215a

Above 5 years Experience in IT Hardware And Networking we have been able to serve more than 4200 individual clients and 164+ Corporate.

$25 USD på 1 dag
(0 bedømmelser)
0.0
stormmixss

Hello. What problems with reinstall windows? Do you know how to get your files from hard disk? I can help you for free.

$10 USD på 1 dag
(0 bedømmelser)
0.0
KimIndra

im familiar with computer troubleshoot or error windows, and i can restore data if its loss. if u wanna contact me u can directly Pm my facebook Kim Indra Oderschvank..

$25 USD in 3 dage
(0 bedømmelser)
0.0
emmanuelmorales1

A proposal has not yet been provided

$25 USD in 3 dage
(0 bedømmelser)
0.0
davezzet

Will be my pleasure to help, first of all, you have to remove the keyboard from the hardware as this is generating the system malfunction, then we can start a process to boot your PC or laptop correctly, if you are int Flere

$25 USD på 1 dag
(0 bedømmelser)
0.0
jonylopezlauret

11 años de experiencia en sistemas operativo windows, instalacion driver, programas, antirvirus configuraciones.

$25 USD in 10 dage
(0 bedømmelser)
0.0
pcprajapati

Dear Client, I'm Prakash from India. working as Tier 2 Technical Support Engineer at Dataprise Inc lets talk about your issue in detail and I will try to fix it Best regards, Prakash

$25 USD på 1 dag
(0 bedømmelser)
0.0
inforajes

A proposal has not yet been provided

$30 USD på 1 dag
(0 bedømmelser)
0.0
puspitasarkar1

I can help you to fix problem i have 8 year Experience in Technical support I assure you, you will love my job and [login to view URL] satisfaction is always my first concern Thanks

$10 USD på 1 dag
(0 bedømmelser)
0.0
ScareCrow01

Its very unlikely that pc power button is within your keyboard. If “run into problem” shows frequently then this is definitely related to hardware problem. Try to reset it “reset will not delete your files but it wi Flere

$25 USD på 1 dag
(0 bedømmelser)
0.0
sumitd13

Hi there, My name is Sumit and I am an IT Engineer. I can help you on this issue. Did you tried running the PC into safe Mode? Which laptop do you have? Please contact me so that we can discus further on this. Th Flere

$25 USD på 1 dag
(0 bedømmelser)
0.0
aleksandarvasic1

Hello I’m writing in response to your recently advertised project. I've red project description, and I welcome the opportunity to speak with you about this job. Thank you in advance for your consideration. Kind regard Flere

$35 USD på 1 dag
(0 bedømmelser)
0.0
Tatakaye

There is a protection between the keyboard and the conductive tape. So the milk will not enter the circuit board. You need to follow few things to troubleshoot the device.

$25 USD på 1 dag
(0 bedømmelser)
0.0
ajaykc86

Hi there, As you have mentioned in your detailed job description, you have tried almost everything possible that you can. But I think I can help you on this issue, at least I can try my best. All we need is: 1. disa Flere

$35 USD på 1 dag
(0 bedømmelser)
0.0
$50 USD på 1 dag
(0 bedømmelser)
0.0
$15 USD på 1 dag
(0 bedømmelser)
0.0