US-Based Legal Intake Manager

$25-50 USD / hour

Closed

Posted 9 months ago

$25-50 USD / hour

We are building a brand-new intake department for a fast-growing legal services startup and need a mid-level manager located anywhere in the United States to get it off the ground and keep it running smoothly. You’ll build the framework, bring the first wave of agents up to speed, and track performance so we can scale confidently. Your day-to-day will revolve around three pillars: • Training and supervising agents – craft onboarding materials, coach live calls, and run continuing education sessions that keep quality high. • Developing intake protocols – map the entire caller journey, write clear scripts, escalation paths, and compliance checklists. • Reporting & analysis – pull conversion and service metrics, spot trends, and recommend workflow tweaks that lift retention and signed-case rates. Success here hinges on a solid blend of team management, practical legal knowledge, customer-first attitude, and hands-on call-center experience. If you’ve ever turned raw phone traffic into organized, documented cases using tools like Salesforce, Smart Advocate, RingCentral, or similar, you’ll feel right at home. Remote work is fine—as long as you are U.S.-based and able to collaborate during core business hours. Deliverables include the finalized intake protocol manual, a complete training package, and weekly KPI dashboards that make our performance crystal clear. Let’s build an intake operation that scales with the firm.

Project ID: 39745235

About the project

6 proposals

Remote project

Active 8 mos ago

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6 freelancers are bidding on average $34 USD/hour for this job

@lawyerghazalli

Hello. I am Attorney Umar. I will do your task as per your requirement. Please type “Attorney Umar Ghazalli” on Google to see my versatile experience. My area of specialization is legal research, legal writing, legal drafting, and contracts and agreements writing and all court work. My experience is spread over 20 years. I am sure you will be completely satisfied with the level of my work. Regards.

$30 USD in 10 days

4.9

(139 reviews)

7.8

@Fazeennazar

As a seasoned tech professional with a flair for legal solutions, I can offer you a deep-seated understanding of project management combined with rich compliance knowledge that this role demands. I have seven years of experience as a senior engineer, adept at building systems that streamline work processes, track performance metrics, and effectively manage teams remotely. My proficiency in Python, Django, and the data visualization prowess of tools like Tableau align seamlessly with your needs. Delivering high-quality work, respecting timeframes and budgets is crucial to me. I assure you of my commitment to these principles. Given my ability to contribute from anywhere within the US while consistently meeting core business hours, our collaboration will be seamless and efficient despite physical barriers. Let's build an intake operation that scales successfully! I'm eager to bring my expertise to your team and would appreciate the opportunity to discuss how we can make this project a resounding success.

$38 USD in 40 days