Automated Omni-Channel Customer Support Setup

₹750-1250 INR / hour

Open

Posted 6 days ago

•

Ends in 16 hours

₹750-1250 INR / hour

I need a streamlined solution that lifts my online presence by taking day-to-day customer service off my plate. The aim is to put responsive, always-on support in front of my audience—whether they reach out on social media, email, or live chat—without losing the human tone of voice that keeps them engaged. Here is what I expect at the end of the project: • Social media: a workflow that captures incoming messages or comments on the major networks I currently use, routes them through a single dashboard, and triggers helpful, on-brand replies or ticket creation. • Email: an autoresponder sequence and smart routing that recognises common questions, sends relevant knowledge-base articles first, and escalates only the conversations that need personal attention. • Live chat: a chatbot or scripted bot that can greet visitors, answer FAQs, and hand over to me (or another agent) whenever the enquiry gets complex. Please build these pieces so they talk to each other—Zapier, Make, or native integrations are fine so long as the data flows cleanly into one reportable place. Smooth hand-offs, clear tagging, and easy-to-update response templates will be my acceptance criteria. If you have direct experience wiring up these exact channels, let’s talk about your approach and timeline; once I see a demo hitting those three touchpoints seamlessly, I’ll know we’re ready to go live.

Chatbot

Customer Service

Project ID: 40374827

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Active 3 days ago

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5 freelancers are bidding on average ₹906 INR/hour for this job

@alexandera504

⭐ Your goal is exactly where smart automation shines—fast replies, zero chaos, and still sounding human. I’ve built unified support systems where social, email, and chat all feed into one clean workflow, so nothing slips through and you’re not stuck answering the same question 20 times a day. Here’s how I’d approach it: • Social → Central inbox (via tools like Zapier/Make) that captures DMs/comments, tags intent, and triggers auto-replies or tickets • Email → Smart autoresponders + keyword-based routing (FAQ first, human only when needed) • Live chat → Lightweight chatbot with clear escalation rules so it never feels robotic Everything syncs into one dashboard with tagging + reporting, so you can actually see what customers are asking and where time is going. I focus heavily on tone—automation that sounds like you, not like a script. That’s usually the difference between “helpful” and “ignored.” Timeline: working demo in 2–3 days, full setup within a week ⚡ If you want, I can map a quick sample flow using your current channels before we start—so you see exactly how it’ll work in real life.

₹1,000 INR in 40 days

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@professorxwriter

As a seasoned Content Writer and Virtual Assistant, I understand the inherent value of personalized, omni-channel customer support. The modern market demands dynamic, responsive service and I am well-versed in delivering just that. From my content creation and customer support background, I have honed effective multitasking, problem-solving, and communication skills. In managing and troubleshooting various client concerns, my mastery of data entry and internet research comes into play – skills that will be vital in creating a flowing system for your customer support set up. Whether it's managing messages across different social media platforms or devising an efficient live chatbot sequence, I'm well-equipped to navigate these tasks. My proficiency in software such as Microsoft Office, Google Docs & Sheets enhances my ability to not only build your desired interconnected workflow but also provide ongoing maintenance as your needs evolve. With me on your team, you will have access to professional support, streamlined processes, and quality work delivered on schedule. Let's collaborate and bring your vision of an automated, efficient but human-centric customer support setup to life!

₹1,000 INR in 40 days