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I need help building and running a WhatsApp-based assistant that can 1) answer product questions, 2) push offers and promotions, and 3) give basic customer support. I want a hybrid setup: first-line interactions should be automated so buyers get instant replies, yet I also need an easy way to step in manually whenever a conversation gets complex or a sales opportunity appears. The assistant must converse fluently in English and Indonesian, switching between them as the customer prefers. Please include in your proposal how you would: • Configure the WhatsApp Business API (or an equivalent approved solution) for both automated flows and human hand-off. • Create or adapt conversation templates for FAQs, promo broadcasts, and support scenarios. • Train the bot so it recognizes when to transfer the chat to me or another agent. • Provide clear instructions or a lightweight dashboard so I can trigger manual messages and review chat history. Experience with chatbot frameworks such as Dialogflow, ManyChat, Twilio, or similar tools is welcome. Once the system is live, I’d like a short period of monitoring so we can refine replies and ensure the opt-in promo messages comply with WhatsApp policies. If this scope matches your expertise, let me know your preferred platform and estimated timeline for each milestone so we can get started.
Project ID: 40634381
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My name is Lorine Tai, skills as a Virtual Assistant are surprisingly applicable to your project. I've spent years managing customer support and providing chat assistance for various clients. This has given me strong prior exposure to using tools and platforms like Zendesk which could easily be repurposed for configuring the WhatsApp Business API for both automated flows and human hand-off, as well as creating adaptive conversation templates for your product-related FAQs, support scenarios, and promotional broadcasts. Furthermore, my disposition to ensure 100% client satisfaction ensures quality work and value you can count on as it has proven in my previous experiences with Small Business Owners, Lifestyle Bloggers and even Female Start-Ups. While your project may differ slightly from medical expertise I also have experience in healthım medicine. However, the opportunity to step into a new sphere of service excites me and means you're not just getting someone who will complete tasks but rather someone who will task-complete with excellenance terrifyingêt. I believe these abilities make me an excellent fit for your WhatsApp Product Info Assistant project.
$500 USD in 7 days
8.3
8.3

⭐⭐⭐⭐⭐ Build a WhatsApp Assistant for Product Support and Promotions ❇️ Hi My Friend, I hope you're doing well. I've reviewed your project needs and see you're looking for a WhatsApp-based assistant. You don’t need to look any further; Zohaib is here to help you! My team has successfully completed 50+ similar projects for chat assistants. I’ll create an efficient system that automates responses while allowing for manual intervention when needed. ➡️ Why Me? I can easily build your WhatsApp assistant as I have 5 years of experience in chatbot development, specializing in customer support and automation. My expertise includes API configuration, conversation design, and bot training. Additionally, I have a strong grip on various chatbot frameworks, ensuring a smooth and effective setup. ➡️ Let's have a quick chat to discuss your project in detail. I can show you samples of my previous work, demonstrating my ability to create effective chat solutions. Looking forward to discussing this with you in chat. ➡️ Skills & Experience: ✅ WhatsApp Business API ✅ Chatbot Development ✅ API Integration ✅ Conversation Design ✅ Customer Support Automation ✅ Multi-language Support ✅ Bot Training ✅ User Experience Design ✅ Dashboard Setup ✅ Monitoring & Optimization ✅ Dialogflow ✅ ManyChat ✅ Twilio Waiting for your response! Best Regards, Zohaib
$350 USD in 2 days
8.0
8.0

Hello, I your "WhatsApp Product Info Assistant" project description in detail and undertood your requirements. I've worked on many PHP projects in recent times. So I am confident on achieving your expected Goals. Please initiate a communication thread to discuss further and start with the project. ⭐ 5.0/5 from a recent client: "Project was delivered before Time with Best professional Knowledge One could ever held. Thanks for the support" Final timeline and cost will be confirmed in chat after a complete understanding and documentation of the project expectations in detail.
$450 USD in 9 days
7.7
7.7

Hi there, You need a bilingual (English‑Indonesian) WhatsApp assistant that handles FAQs, promo pushes, and basic support with instant automated replies and a smooth hand‑off to a human agent when the conversation gets complex. The main challenges are reliable language detection, real‑time hand‑off without breaking the session, and staying within WhatsApp’s template and opt‑in rules. I would set up the WhatsApp Business API via Twilio (or MessageBird if you prefer) and connect it to a Node.js/Nest backend. Dialogflow CX will power the multilingual intent model, with fallback intents triggering a webhook that places the chat in a Redis‑backed queue for manual agents. A lightweight React/Next dashboard will let you view chat history, send ad‑hoc messages, and approve promo broadcasts that use approved WhatsApp templates. All data (user profiles, interaction logs, promo opt‑ins) will be stored in MongoDB for quick reporting. If you already have an approved WhatsApp Business Account we can skip the registration step; otherwise I’ll handle the onboarding. Do you have an existing CRM or ticketing system you’d like the hand‑off to integrate with, or should we build a simple internal ticket queue? Thanks, please get in touch – I look forward to bringing your WhatsApp assistant live.
$300 USD in 7 days
7.6
7.6

To build your WhatsApp-based assistant, I will configure the WhatsApp Business API for automated responses and facilitate manual hand-offs for complex inquiries and sales opportunities. I will create conversation templates for FAQs, promotions, and customer support, ensuring the bot can seamlessly switch between English and Indonesian based on customer preferences. Utilizing my skills in Twilio API integration, I will implement a solution that includes a lightweight dashboard for triggering manual messages and reviewing chat history. I have a 4.9-star rating across 200 client reviews and have completed 220 projects, reflecting my commitment to quality. What specific features do you envision for the conversation templates?
$600 USD in 15 days
7.4
7.4

Configuring the WhatsApp Business API (or equivalent) and creating conversation templates for FAQs and promotions are tasks that rely heavily on understanding your target audience, their preferences, and your business goals. My extensive experience in eCommerce, Virtual Assistance, and Website Development equips me with a deep understanding of these areas. I've been creating engaging customer experiences through various platforms like WooCommerce, Shopify, Joomla, Zoho CRM - skills that will be crucial in executing your project seamlessly. The cherry on the top is my expertise in using Dialogflow for building chatbots. Dialogflow is one of the most versatile and robust chatbot frameworks used by companies across industries. My proficiency in it ensures that I can train the bot to accurately distinguish when to transfer chats to you or another agent while making sure your customers get prompt responses to their queries.
$250 USD in 7 days
6.6
6.6

Hello There! I’m Md Toriqul Islam, and I’m excited to partner with you. I can dive into your project immediately. I have rich experience in full-stack development, chatbot automation, WhatsApp API integration, and customer support systems. I understand you want a bilingual WhatsApp assistant for product FAQs, promotions, customer support, and seamless human hand-off. I can build automated flows, English/Indonesian conversations, agent transfer, chat history, and manual messaging. I am skilled in WhatsApp Business API, Twilio, Dialogflow, ManyChat, Node.js, PHP, Laravel, and API integrations. I’m ready to start immediately and would be happy to discuss this project. Looking forward to hearing from you. Best regards, Md Toriqul Islam
$250 USD in 5 days
6.1
6.1

I'll set up the WhatsApp Business API to handle bilingual English and Indonesian flows with automated responses for product info, promos, and support. Conversation templates will be customized to cover FAQs and broadcast scenarios, integrating trigger conditions to escalate complex chats for manual response. The setup will include a simple dashboard to send manual messages and review histories efficiently. Monitoring and adjustments post-launch will ensure compliance with WhatsApp rules and optimize interaction quality Which platform do you prefer for the hybrid bot—Dialogflow, Twilio, ManyChat, or another? Any existing WhatsApp API access?.
$500 USD in 7 days
5.6
5.6

Hi, I read your post for "WhatsApp Product Info Assistant" and it lines up closely with the AI / ML work I do day to day. How I would approach it: 1. Agree the success metric before any modelling starts -- accuracy, latency, or cost per call -- so "done" means the same thing to both of us. 2. Stand up a small end-to-end baseline first. You see real output on your data early rather than at the end. 3. Iterate on the baseline, and hand over evaluation scripts plus notes so the numbers are reproducible on your side, not just mine. Directly relevant to your listed skills: AI Chatbot, Chatbot Development, Customer Support, HTML, PHP, Software Architecture, Twilio, Virtual Assistant. My bid is $638 against your $250-750 range, and I can start straight away. Let's connect to discuss this further -- happy to walk you through the approach and cover anything you want nailed down before you decide. Thanks for reading. Best regards, Ashish & Team
$638 USD in 7 days
5.7
5.7

hello, The feature that decides whether this assistant actually helps your business rather than annoying customers is the human hand-off, and you have already put it at the centre, which is right. A bot that answers FAQs is easy, but knowing the exact moment to stop automating and pass a hot sales lead or a frustrated customer to you is what protects the sale, so I would build that transfer trigger as a core piece, catching both explicit requests to talk to a person and signals the bot is out of its depth, then handing off cleanly with the chat history intact. The other real constraint is WhatsApp's own rules, since the promo broadcasts you want are governed by template approval and opt-in requirements, so those messages have to use pre-approved templates and go only to opted-in numbers or they simply fail to send. I would build the promo side around that from the start rather than discovering it after launch. The bilingual part I would handle so the bot detects and matches English or Indonesian naturally per customer, with a simple dashboard for you to jump in, send manual messages, and review conversations. Do you already have a WhatsApp Business API provider or number set up, or should sorting that approved access be part of the scope? And roughly how many products and FAQs should the bot handle at launch, since that shapes the knowledge base? have a nice day.
$250 USD in 7 days
5.5
5.5

Hello I reviewed your WhatsApp Product Info Assistant project and it stood out because a useful product assistant needs to understand customer questions and return accurate product information quickly without making the conversation complicated Problem Many WhatsApp product assistants provide incomplete information or unreliable responses because product data is not properly connected to the chatbot and the conversation flow is not designed around real customer questions Solution I can build a WhatsApp based product assistant that connects your product catalog with an AI powered conversation flow Customers can ask about products pricing availability specifications and other details and receive relevant responses automatically I can also integrate your existing API database or ecommerce platform and add fallback handling for questions that need human support Result You will receive a reliable WhatsApp product assistant that helps customers find product information quickly reduces repetitive support work and can be expanded with additional ecommerce and AI features later A few questions Which WhatsApp API or provider are you currently using Where is your product information stored Should the assistant answer questions about price availability specifications and order information Do you already have an AI model selected or should I recommend one I can start immediately and provide regular progress updates throughout the project Thanks
$298 USD in 7 days
5.7
5.7

Hi, I'm interested in your requirements. I have rich experience in web development using PHP, Python, JavaScript, jQuery & MySQL - Codeigniter & Laravel Let's have a chat for more details. Thanks!
$500 USD in 7 days
5.7
5.7

Hi there, I'm Ruslan, and I specialize in AI integration, with a specific focus on chatbots and conversational AI. My extensive knowledge of chatbot frameworks like Dialogflow, ManyChat, and Twilio, combined with my proficiency in languages such as JavaScript and Python, uniquely positions me to execute your WhatsApp-based assistant project flawlessly. My understanding of WhatsApp Business API, or any equivalent solutions, will ensure that your automated flows run smoothly and the hand-off process is efficient. Moreover, my experience with ecommerce platforms like Shopify and Wordpress will complement the parts of the project that deal with product questions and promotional broadcasts. My expertise includes training the bot to identify when to transfer chats to you or another agent – a skill crucial for your hybrid setup. Overall, my technical skills coupled with my adaptability and agility in understanding diverse languages such as English and Indonesian make me an excellent choice for your project. I not only promise to configure a system tailored to your requirements but also offer support in honing it over time. Together, let's build an amazing WhatsApp product info assistant!
$400 USD in 7 days
5.5
5.5

Hi, I'm Fernando, a full‑stack developer with extensive experience in WhatsApp Business API integrations and AI chatbots. I see you want a bilingual assistant that can answer product queries, broadcast promos, and hand off to a human when needed. A smooth handoff keeps sales opportunities alive while keeping response times instant. I suggest using Twilio's WhatsApp sandbox combined with Dialogflow for intent detection, which natively supports language switching and can trigger a webhook for manual escalation. My approach builds the automated flow in Dialogflow, connects it to Twilio via webhook, and adds a lightweight admin panel built with PHP and MySQL for you to send manual messages and view chat logs. This keeps the architecture simple, reduces maintenance overhead, and ensures compliance with WhatsApp's template rules. Recently I delivered a WhatsApp ordering bot for a retail client in Jakarta. The challenge was detecting order intent versus support queries in both Bahasa and English. I integrated Dialogflow with Twilio and built a custom dashboard for manual order confirmations, resulting in a 40% increase in conversion within two weeks. I look forward to fine‑tuning the assistant to your sales process. Thanks
$350 USD in 3 days
4.6
4.6

As Harsh, a seasoned developer with over 8 years of experience under my belt, I can provide the perfect solution for your WhatsApp Product Info Assistant needs. My proficiency in HTML, PHP, and Twilio makes me an excellent fit for configuring the WhatsApp Business API. I understand the importance of both automation and human intervention in running a smooth operation; thus, I'm skilled in developing and implementing customized conversation templates that suit various contexts, be it FAQs or promotions. In terms of training the bot to recognize when to transfer chats to you or another agent, my deep insights into user behavior and psychology allow me to design intelligence that's not only prompt but also discerning. Also, my expertise in database management will ensure your chat history is well-documented and easily accessible. I'll provide you with easy-to-follow instructions or a lightweight dashboard as per your preference so you remain in control of triggering manual messages while having an overview of chat history. Once the system goes live, I'll engage in a thorough monitoring process to fine-tune replies and ensure compliance with WhatsApp policies. My broad knowledge ranging from front-end technologies like React.js and Redux to back-end frameworks including Flask and Django will ensure we maximize the potential of this project. Let's collaborate on your preferred platform and estimate an ideal timeline for each milestone
$400 USD in 7 days
4.8
4.8

With my depth of experience in PHP, I'm well-positioned to configure the WhatsApp Business API or any equivalent solution to meet your needs. I understand the advantages of a hybrid setup, particularly when it comes to ensuring streamlined transactions and swift customer engagement. My skillset includes several chatbot frameworks you mentioned, such as Dialogflow and Twilio, enabling me to create custom conversation templates and effectively train the bot to identify when transferring a chat to you or another agent is necessary. Offering user-friendly experiences is always at the forefront of my work. Combining my abilities in full-stack development with your need for adaptable WhatsApp-based assistance, our project has a perfect synergy. In addition, my fluency in English and Indonesian would facilitate smooth communication within both your valuable client bases. Choosing me as your developer means not only investing in a skilled professional but also someone committed to continuous-improvement after-project-launch monitoring period to enhance response algorithms. Intuitive interfaces and prompt responses have always been my priority in web development. With that said, I can't wait to be part of this exciting endeavor. Choose me for an efficient, scalable & highly-committed engagement!
$250 USD in 3 days
4.2
4.2

Hi, I understand you're looking for a WhatsApp-based assistant to enhance customer interactions by automating responses while allowing for a seamless human hand-off. With my 9+ years of experience in software development and API integration, I can configure the WhatsApp Business API to facilitate both automated flows and manual intervention effectively. I’ll create conversation templates for FAQs and promotions, utilizing frameworks like Dialogflow or Twilio to ensure the bot can switch between English and Indonesian smoothly. I can also implement a lightweight dashboard for you to manage manual messages and chat history efficiently. Let’s discuss your preferred platform and timelines to kick off this project.
$250 USD in 7 days
4.5
4.5

Hi, I understand you need a WhatsApp-based assistant that can handle product questions, promotions, and customer support while allowing smooth human takeover when needed. I can build this using WhatsApp Business API with automated conversation flows, AI-powered responses, bilingual support in English and Indonesian, FAQ/product knowledge integration, and webhook-based automation. The system can detect complex requests and transfer chats to a human agent with conversation history available. I can also configure message templates, promotional campaigns, customer opt-in flows, and provide a simple way to review chats and send manual messages. I will focus on creating a reliable, scalable assistant that improves customer response speed while keeping communication natural and compliant with WhatsApp policies.
$377 USD in 5 days
3.8
3.8

Your project requires more than a simple chatbot setup because the key challenge is balancing automated replies with smooth human takeover while keeping conversations natural in both English and Indonesian. I would approach this with a hybrid architecture that prioritizes reliability, response speed, and easy operational control. I recommend using the official WhatsApp Business Cloud API integrated with a lightweight backend service to manage conversation routing, templates, escalation rules, and chat history. For conversational flows, Dialogflow or a custom intent layer can be used depending on how flexible you want the assistant to become over time. The implementation would include: - Automated flows for product FAQs, promotions, and customer support - Intent detection to identify when a conversation should be transferred to a human agent - Manual takeover interface with conversation visibility and message controls - Multi-language handling with seamless switching between English and Indonesian - Approved template configuration for broadcasts and opt-in promotional messages - Monitoring and tuning phase after launch to improve response accuracy and escalation behavior Suggested milestones: 1. WhatsApp API setup and infrastructure configuration 2. Conversation flow implementation and multilingual support 3. Human hand-off dashboard and testing 4. Monitoring, refinements, and deployment stabilization Estimated delivery is around 10 days for the initial production-ready version, followed by a short monitoring period for adjustments and optimization.
$709.09 USD in 10 days
3.8
3.8

I have done this exact WhatsApp setup before, product Q&A, order status, and handoff to a human when it gets tricky. I would use Twilio's WhatsApp API with PHP on the backend and a lightweight AI layer for parsing questions against your catalog. Can start today, working version in 5 to 6 days. Budget and timeline here are first pass numbers based on the post, we will lock them in once I know your product catalog size and how support escalation should work. Want me to send a quick scope doc?
$450 USD in 10 days
3.5
3.5

Surakarta, Indonesia
Member since Aug 15, 2024
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