Live Chat Support: Team Members Wanted

Job Description:

We are a growing company in need of 2-3 team members who have 4+ years of experience with live chat, tickets, emailing customers. We provide a SaaS solution to construction companies. They use our system to create estimates, invoices, and many other items. We provide live chat and ticket support. We currently have 6 support team members who provide live chat, email support, and ticket support using Zoho CRM, Zoho Desk, and Zoho SalesIQ.

Let me know if you have experience with any of the following. These are requirements, I am just curious about your knowledge (even if just a little). Reply with a Yes or No beside each item. If helpful, provide additional details.

-- CRM's:

-- Ticket Management:

-- Live Chat:

-- QuickBooks:

-- Xero:

-- Construction Experience/Knowledge:

-- Adding/Modifying Knowledge Bases:

-- Interviewing:

-- Employee Training:

-- Building/repairing computers:

-- Emailing customers (outside of chat):

-- Hosting/Server management:

-- WordPress:

-- ClickUp/Asana/Monday:

-- Slack/Teams:

-- Phone Support:

-- QA Testing:

When replying, let me know what kind of company you worked for when you provided live chat service. If it was with a SaaS company that had customers who were paying for a subscription, mention that.

What we expect from the person we hire...

-- Experience -You should know how you should or should not handle chat situations.

-- Proper Chat etiquette - Someone who knows the right and wrong way to respond to a customer and can identify the problem and offer encouragement and solutions.

-- Goal Oriented - Knows the value in setting goals and holding the team to the goals.

-- Self-Motivated - Motivated to improve and make your responsibilities better without having to be told.

-- Detail Oriented - Able to multi-task and get stuff done without letting other responsibilities fail.

-- Critical Thinker - Able to troubleshoot and look for solutions even if they are not easy to find.

-- Quick Learner - Able to learn something quickly without having to be told over and over how to do it.

-- Responsible - Understands that if you are given a responsibility, it is your job to make sure if gets done (even if that means asking for help).

-- Great Communication - Able to clearly communicate with other team members and customers.


We want you to work 40 hours/week but if you are willing, you can work up to 60 hours. Mention in in your bid. Hours must start at 7AM EST, Monday-Friday.

To make sure that you can follow instructions, I will not be considering any bids that do not include the phrase "I reviewed the bid details" at the top of the bid. This helps me know that you read the full bid and can follow instructions.

We look forward to hearing from you.

Færdigheder: Chat Operation, CRM, Kundeservice, Kundeservice, E-mailhåndtering

Om klienten:
( 60 bedømmelser ) Lexington, United States

Projekt ID: #35817803

36 freelancere byder i gennemsnit $7/timen for dette job


Greetings! I hope you are doing great! I am sending my application to express my interest in working on the project you posted about Live Chat Support. Below is my answer to each skills meantioned. -- CRM's: Yes -- T Flere

$7 USD / time
(54 bedømmelser)

I worked for "fotoware" a SAAS digital asset management company. "I reviewed the bid details" -- CRM's: I have used different CRMs i.e. Zoho -- Ticket Management: Zendesk, Gorgias, licevhatinc, intercom -- Live Chat: Flere

$6 USD / time
(49 bedømmelser)

I reviewed the bid details Hi I have worked with zendesk, email and facebook to handle customer support for a sports company and a saas company that had customers paying subscriptions I am available to work 60hrs/week Flere

$5 USD / time
(14 bedømmelser)

"I reviewed the bid details" Hello, I've read your job description very carefully. I understand what you described. I've 2 years of experience in live chat work. I was working at a USA Photobooth company as a customer Flere

$5 USD / time
(3 bedømmelser)

"I reviewed the bid details" Dear Hiring Manager, I am writing to express my interest in the Chat support position for your company. With over 4 years of experience in live chat, ticket, and email support, I am confi Flere

$4 USD / time
(1 bedømmelse)

I reviewed the bid details_________i have good amount of experience in zoho applications, wordpres, quickbboks,live chats.......i can help you with this_______Connect to me in chats_____________________________________ Flere

$8 USD / time
(7 bedømmelser)

I reviewed the bids details. I will work as per the requirements and directions. Let's chat. Thanks

$4 USD / time
(1 bedømmelse)

"I reviewed the bid details" Hi, I'm an Expert Virtual Assistant providing services of Data Entry, Web Research, Data Mining, Data Processing, PDF conversion, Microsoft Office work, Photoshop work, and much more! I hav Flere

$5 USD / time
(6 bedømmelser)

I reviewed the bid details! I am currently taking a break from law and would be happy to work with your support team long term! Please feel free to message me and we can discuss more. CRM's: Yes minored in business at Flere

$8 USD / time
(6 bedømmelser)

I am an experienced live chat agent and can work upto 60 hours a week. Contact me please........................................... Regs Jinu

$5 USD / time
(4 bedømmelser)

Hello, I have 5 year experience of live chat and customer support like jivo chat platform. I am fulfill with your all requirement and ready to start anytime... Thanks Bilal

$4 USD / time
(1 bedømmelse)

Dear sir, i am expert of Quickbooks and chat and email support. If you want i can do some trail work for you. Please message me for details. thanks

$4 USD / time
(1 bedømmelse)

"I reviewed the bid details" Hello, I’m Damilola I’ve read your project requirements and I’m happy to let you know that I have all the necessary skills to help you on this project. I speak and write fluent English an Flere

$5 USD / time
(1 bedømmelse)

I reviewed the bid details. Good Day! I'm very much available and interested in joining the team. I have a support job experience with Rounders casino (A gaming company) where I was exposed to ticketing, email and cha Flere

$3 USD / time
(0 bedømmelser)

Hi Dear, Hope you’re doing great! I am available to do this job for you. I clearly understand your all job requirements. That's simple and very easy task and I am happy to assist you. I am waiting for your response. T Flere

$2 USD / time
(0 bedømmelser)

I reviewed the bid details. Hello, I want to work for you 60 hours per week and $8 USD per hour. I agree with this time 7AM EST, Monday-Friday. -- CRM's:-YES! -- Ticket Management: YES! -- Live Chat: YES! -- QuickBo Flere

$8 USD / time
(0 bedømmelser)

''I reviewed the bid derails'' Hello Recruiter, I have read your project details and ready to start asap. CRM's: Yes -- Ticket Management: Yes -- Live Chat: Yes -- QuickBooks: No -- Xero: No -- Construction Experi Flere

$4 USD / time
(0 bedømmelser)

I have over 4 years of experience in Customer Service and customer retention. I have great attention to detail and I am really patient. I have a great email communication skills and always got high rating from live cha Flere

$14 USD / time
(0 bedømmelser)

Hello, I’m Bilal. I’ve seen your job post and come to know that you are searching for a skilled professional Freelancer with Sales and Virtual Assistance expertise. I’m glad to let you know that I’m very interested in Flere

$8 USD / time
(0 bedømmelser)

Hello my name is Andre Martin I am offering my services as virtual assistant and customer service representative. I have experience handling inbound customer service calls from USA and Canada, knowledge in basic tec Flere

$5 USD / time
(0 bedømmelser)