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# Telecaller & Seller Success Executive for Xelnova Marketplace ## About Xelnova Xelnova is a fast-growing Indian B2B and B2C e-commerce marketplace helping brands, manufacturers, wholesalers, and retailers expand their online sales. We are looking for a proactive Telecaller & Seller Success Executive who can onboard new sellers and support them throughout their initial selling journey. ## Project Overview We need a dedicated freelancer who can connect with online sellers, explain the benefits of selling on Xelnova, assist them with registration, guide them through their first product listings, and ensure a smooth onboarding experience. The ideal candidate should be comfortable with telecalling, WhatsApp communication, email follow-ups, CRM management, and basic e-commerce seller support. ## Responsibilities ### Seller Acquisition & Telecalling * Contact potential sellers through phone calls. * Explain Xelnova's seller benefits and marketplace opportunities. * Convert interested prospects into registered sellers. * Build and maintain seller relationships. ### Seller Onboarding * Guide sellers through account registration. * Help complete profile and business verification. * Ensure all required documents are submitted correctly. ### First Listing Support * Assist sellers in creating their first product listings. * Guide them on product titles, descriptions, pricing, and images. * Coordinate with the internal team for listing approvals if required. ### CRM & Follow-ups * Maintain seller records in CRM. * Schedule and complete follow-up calls. * Track onboarding progress and seller activity. * Update lead status regularly. ### Seller Support & Query Resolution * Respond to seller queries via phone, email, and WhatsApp. * Resolve basic onboarding and listing-related issues. * Coordinate with internal teams when escalation is required. ## Desired Skills * Excellent communication in Hindi and English. * Experience in telecalling, sales, customer support, or marketplace onboarding. * Familiarity with e-commerce platforms and seller operations. * Basic knowledge of Excel, Google Sheets, and CRM tools. * Strong follow-up and relationship-building skills. ## Success Metrics * Number of sellers onboarded. * Seller activation rate. * First listings successfully created. * Follow-up completion rate. * Seller satisfaction and retention. ## Why Join Xelnova? * Opportunity to work with a growing e-commerce marketplace. * Flexible remote working. * Performance-based incentives. * Long-term engagement for high performers. * Direct impact on marketplace growth and seller success.
Project ID: 40513619
13 proposals
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13 freelancers are bidding on average ₹22,408 INR for this job

Hello there, Good day! I am highly interested in this project. I have been working on similar projects for the last few years. I have a neutral accent and can communicate clearly. I have worked with clients majorly based in the US, UK, CA, AUS and EU regions in different areas of expertise (both B2B and B2C). I am proficient in using tools like VoIPs, CRMs like HubSpot, SalesForce, other administrative tools like Google workspace, MS Outlook, Slack, Trello and much more. Please reach out to me to discuss further. Best, Suma
₹35,000 INR in 20 days
4.7
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With my extensive experience in sales, customer support, and digital marketing, I am well-equipped to take up the role of a Telecaller & Seller Success Executive for Xelnova Marketplace. Having generated over 50,000 leads in my career, I understand the power of warm yet persuasive phone conversation and would excel at explaining Xelnova's seller benefits to potential sellers. Not only that, my ability to build strong relationships with clients will contribute positively to the vital aspect of maintaining seller connections and resolving any queries and issues they may have. I offer more than just communication skills. My proficiency in working with e-commerce platforms and handling CRM tools is a definite asset that fuels my ability to smoothly guide new sellers through the process of registration, profile completion, and listing creation. Additionally, my knowledge of Excel and Google Sheets solidifies my capacity in managing records diligently while ensuring follow-up calls are scheduled and completed as per timeline.
₹25,000 INR in 7 days
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Hello Xelnova Market place I am interested in the Telecaller & Seller Success Executive position at Xelnova Marketplace. I have good communication skills, a good voice where people feel to talk to me, a professional approach to customer interactions, and the ability to build positive relationships with sellers and clients. I am confident in handling calls, assisting sellers, resolving queries, and ensuring a smooth onboarding and support experience. I am a quick learner, dedicated, and committed to achieving targets while maintaining excellent customer service. I would be excited to contribute to the growth and success of Xelnova Marketplace. Thank you for considering my application. I look forward to discussing how I can support your team. Regards, Rabbix
₹25,000 INR in 7 days
0.0
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As a Chartered Accountant finalist with four years of experience, I bring a unique skill set to the table that will greatly benefit Xelnova in their search for a Telecaller and Seller Success Executive. My background in financial management and accounting - including expertise in Appfolio, Quickbooks, Tally, and Busy Accounting softwares - has honed my attention to detail and analytical capabilities which are crucial while managing the diverse responsibilities of seller onboarding and support. With my strong communication skills (fluent in Hindi and English), I have efficiently resolved various client queries throughout my career. This experience translates to an ability to respond promptly to seller inquiries via phone, email, and WhatsApp, alongside quickly resolving any basic onboarding or listing-related issues – an essential part of the job as per the project overview. In addition to these technical skills, I believe my strength in building and maintaining strong relationships would greatly aid in acquiring new sellers for Xelnova as well as retaining them. I'm experienced in maintaining records diligently through CRM tools which would be valuable for tracking onboarding progress, maintaining seller records and scheduling follow-ups effectively in order to meet the desired success metrics. Let's collaborate to make a direct impact on marketplace growth and peny
₹12,500 INR in 7 days
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Dear Hiring Team, I am interested in the Telecaller & Seller Success Executive role at Xelnova. I have strong communication skills in Hindi and English and experience handling customer interactions, follow-ups, and support tasks. I am confident in explaining marketplace benefits, onboarding sellers, assisting with documentation, and guiding them through their first product listings. I am comfortable using WhatsApp, email, Google Sheets, Excel, and CRM tools to maintain accurate records and track progress. With a proactive approach and dedication to seller success, I am committed to achieving onboarding targets and contributing to Xelnova's growth and long-term success. Thank you for your consideration
₹25,000 INR in 7 days
0.0
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am interested in working on this project and can deliver high-quality results within the given timeline. I have experience in data entry, virtual assistance, internet research, and customer support. I possess strong computer skills, excellent attention to detail, and good time management abilities. Additionally, I have knowledge of cybersecurity and networking, which helps me handle online tasks securely and efficiently. I am committed to providing accurate work, maintaining clear communication, and ensuring 100% client satisfaction. I am available to start immediately and look forward to contributing to the success of your project. Thank you for considering my proposal.
₹25,000 INR in 7 days
0.0
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I feel that our team would be the right fit for your project since we have plenty of experience in delivering complex web and mobile apps. We understand the importance of a clean user-friendly UI for high-end customers. Your project requires a proactive Telecaller & Seller Success Executive to onboard new sellers, support them throughout their initial selling journey, and ensure a smooth onboarding experience. Our expertise in telecalling, CRM management, and e-commerce seller support align perfectly with your needs. I'd love to chat about your project and how we can assist you in achieving your seller acquisition and support goals. Let's connect for a free consultation. Regards, Nabeel Ismail
₹16,900 INR in 7 days
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I recently helped a client achieve their goal of successfully onboarding new sellers and supporting them through their initial selling journey. We specialize in building platforms for online marketplaces, ensuring a seamless experience for sellers. Understanding the importance of a clean, professional, and user-friendly onboarding process, we offer expertise in telecalling, CRM management, and e-commerce seller support. With 75+ 5-star reviews on similar projects and a top 1% ranking among 75 million users, we guarantee exceptional results. The worst you could get is a free consultation. Regards, Camron
₹16,900 INR in 7 days
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Please share the remaining details and next steps. I am comfortable with the proposed deal and look forward to moving ahead
₹25,000 INR in 7 days
0.0
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Hello, I am excited to apply for the Telecaller & Seller Success Executive role at Xelnova. I have experience in telecalling, customer support, CRM management, and lead follow-ups, with a strong ability to build relationships and convert prospects into active users. I am fluent in both Hindi and English and comfortable handling phone calls, WhatsApp communication, email correspondence, and seller onboarding processes. I can guide sellers through registration, verification, product listing, and ongoing support while maintaining accurate CRM records and ensuring timely follow-ups. I am proactive, goal-oriented, and committed to delivering excellent seller experiences that drive marketplace growth. Best regards,
₹25,000 INR in 7 days
0.0
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I have been working in sales and business development for six years now, with hands on experience in telecalling, customer support, lead generation and CRM management. I have worked across B2B and B2C environments where I regularly handled outreach calls, onboarding new clients and resolving their queries through phone, email and WhatsApp. For Xelnova, I understand exactly what this role requires. You need someone who can confidently explain your marketplace benefits to potential sellers, walk them through registration and their first product listings, and maintain strong relationships through consistent follow ups. This is something I have done extensively throughout my career. I am comfortable managing CRM pipelines, tracking lead statuses and coordinating with internal teams for escalations when needed. My communication in English is strong and I can adapt my approach based on the seller profile. Alongside my professional work I am currently pursuing my MBA at IE Business School in Madrid which has sharpened my understanding of marketplace dynamics and business growth strategies. I would love to contribute to Xelnova's seller onboarding goals and help grow the marketplace. Happy to jump on a quick call to discuss further.
₹12,500 INR in 7 days
0.0
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This may be my first freelance project, but I bring over 1.5 years of hands-on, real-time experience in this field. I’m confident that my practical knowledge and dedication will allow me to deliver high-quality results and exceed expectations. I see this as an opportunity to stand out by providing exceptional work and building long-term client trust.
₹12,500 INR in 7 days
0.0
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