Remote Part-Time Call Support

$30-250 USD

Open

Posted 3 days ago

•

Ends in 3 days

$30-250 USD

Paid on delivery

I run a busy-but-small video game console repair shop and need a dependable voice on the line for roughly 3–8 hours spread across the week. All calls—both those that ring in and the short follow-up calls you place—arrive through our toll-free 800 system and are forwarded directly to your mobile phone, so you can work from anywhere. Here’s the flow: when a customer rings, you follow the provided script, capture the needed details, and immediately note the interaction on the appropriate Trello card. When a repair reaches the “authorization needed” stage, you place an outbound call (again with a script in hand) to secure approval and update the same card before moving on. That’s it—no selling, no troubleshooting, just clear, warm communication and tidy records. To fit in smoothly you’ll need: • A calm, professional phone manner and fluent, easily understood English • A smartphone or landline that can accept forwarded calls from our cloud PBX • Enough daily availability to answer or return calls promptly during business hours Success for me is simple: customer questions are answered, authorizations are obtained, and every Trello card shows an up-to-date note after each call. If you’re organized, friendly, and can stick to a script, this should be an easy side gig you can weave into your day. Let’s keep gamers happy together!

Project ID: 40381873

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Active 2 days ago

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7 freelancers are bidding on average $114 USD for this job

@AlishbaMitho

Hey Lathen, I can help you in cold calling of the given script by using your troll free system and maintaining the record. My tone is always professional and I talks in fluent English. Can you tell me details of the script? I can send you one voice notes as a sample as well so that you can detect my English and calling skills. Please contact me to discuss further details. Looking forward to your good response! Regards, Alishba

$50 USD in 7 days

5.0

(25 reviews)

3.8

@professorxwriter

As a freelancer with extensive experience in customer support and virtual assistance, I believe I am the ideal candidate for your remote call support position. My professional approach and ability to communicate effectively with customers will ensure that all call interactions adhere to your provided scripts, maintaining a positive and efficient experience for every caller. In addition to my phone manner, I'm highly proficient in using various digital tools like Trello, Microsoft Office, Google Docs & Sheets which would enable me to capture and record every relevant detail of each interaction accurately. My organizational skills and attention to detail mean that no matter how many calls I handle, every Trello card would always be up-to-date with the necessary details from each call. Furthermore, I understand the importance of timely and clear communication in maintaining effective support for your customers. Being available during your business hours would allow me to answer or return calls promptly, ensuring that no query is left unanswered or authorization is missed. Ultimately, the success of this project lies in delivering warm and dependable communication while maintaining tidy records - qualities that are central to my professional approach. So let's keep your gamers happy together by giving them the best possible support experience through my services!

$140 USD in 1 day

5.0

(2 reviews)

3.1

@tabithaa0

Hi. I will handle your incoming and outgoing calls, follow your scripts, and keep every Trello card updated in real time after each interaction. I have experience in customer communication, ensuring calls are handled professionally, clearly, and efficiently. I’ll capture all required details, log them accurately, and promptly follow up on authorization calls to keep your workflow moving smoothly. I’m comfortable working with call systems and tools like Trello, and I’m organized enough to maintain clean, up-to-date records after every call. You can rely on me to be responsive, friendly, and consistent during your business hours. I’m ready to start and help keep your customers happy and informed. Regards, Tabitha

$90 USD in 7 days