Færdiggjort

Customer Service Order Process Questions - Phone / Chat

Job Description:

We are looking for someone who is able to ask a numbered set of questions to a customer service department over the phone and / or via chat. Over the phone may be faster & easier, although we are looking for someone to communicate via chat as well.

The number of questions is between 15 to 20. Some of the answers will be short, some of the answers will require a brief explanation. Two examples of those questions can be found below:

1.) On delivery day am I able to inspect my purchase before receiving it?

2.) If I purchase using "xyz", how does your order process work?

*Please do not copy and paste the questions that we provide. We require you to ask the questions in your own words.

We will be selecting more than one person for the job, as we would like to get different people's perspectives. We understand that not everyone will speak with the same customer service rep. Furthermore, not every customer service rep has the same amount of knowledge about the company and their procedures / policies.

These questions will be asked to multiple businesses within a particular industry. Mostly to gain an understanding of how they operate and what to expect when doing business with them.

Once you have received your answers. Please send your questions and responses, either written or recorded, as an attachment to the project for review.

For any additional questions, don't hesitate to ask.

Additional Information:

*No milestones over 50%

*First 50% - Will be paid once you have written the questions in your own words (showing your questions before is not required).

*Second 50% - Will be paid upon receipt, review and approval of the responses to the questions.

*Must be able to speak and / or type well in United States english.

*In the event where a question does not provide us with a valid enough answer. We may need you to ask the question again, in other words or in the right context.

*Please do not copy and paste the questions. We ask that you form the questions in your own words. If they are not in your own words, we will cancel the whole project and dispute with Freelancer.

*Please type: “Dec22”, somewhere in your proposal, so we know you read through the entire job listing.

Færdigheder: Callcenter, Telefonhåndtering, Chat Operation, Operations Research, User Experience Research

Om klienten:
( 90 bedømmelser ) Edmonton, Canada

Projekt ID: #35389620

Tildelt til:

Famyr97

Hello! I'm a Customer Service rep myself, so I'm really interested in this project. I should be able to deliver by Dec22. I would enjoy getting an idea of how customer service works in other businesses, particularly ab Flere

$50 CAD in 7 dage
(0 bedømmelser)
0.0

24 freelancere byder i gennemsnit $78 timen for dette job

ARTICLEYOUWANT

“Dec22” Hi, I have seen your project details and completely understand the requirements. Kindly, award me this project so that we can discuss it briefly and start working.

$100 CAD in 7 dage
(2 bedømmelser)
1.8
okechukwu1

Dec22 Hey! Hope the weather is treating you nice wherever you are! I see you listed a project requiring these skills; Call Center, Chat Operation, Operations Research, User Experience Research and Telephone Handling a Flere

$100 CAD in 3 dage
(0 bedømmelser)
0.0
EmmaWat

Greetings! I have read your description carefully and understand what you actually need. I am an experienced developer and can handle this project easily and in perfect manner. I am available now and can start right aw Flere

$100 CAD in 5 dage
(0 bedømmelser)
0.0
ehsanali565

"Dec22", Hello Dear I have read your project i am running an online store on Daraz.pk. I have experience to talk with customers and service departments. Kindly give me the details of your project which type of convers Flere

$75 CAD in 7 dage
(0 bedømmelser)
0.0
Twaella

I can process questions and detail answers in documented form. "Dec22" Hire me,I look forward to working with you.

$100 CAD in 14 dage
(0 bedømmelser)
0.0
kiraneeskhan

Hi there. Calling and asking questions is fun. Who doesnt want to investigate before buying any new product. It is me Kiran selling people some clothes and always asking to review them so that i can gain new customers Flere

$75 CAD in 7 dage
(0 bedømmelser)
0.0
kythisoto

i can certainly gather those things that needs to be done, with my skills as a hardworking freelancer, i can do multi task, i can do research and gather information "Dec22"

$75 CAD in 7 dage
(0 bedømmelser)
0.0
imecharles

Hello, I am experienced in the task you described as telemarketing and customer support has been my core job for over 4 years. Writing telemarketing scripts, and handling phone conversations and live chats have been p Flere

$80 CAD in 2 dage
(0 bedømmelser)
0.0
anessiasamuel7

What makes me the perfect candidate for this project? I have a professional history of customer service with multiple industries. I will utilize my experience to ensure satisfaction on this project. I appreciate your c Flere

$100 CAD in 2 dage
(0 bedømmelser)
0.0
mail2sudhir94

“Dec22” Hello, I read your project details carefully and understood each & everything that you required for your work. So, Yes, I can do this. . I have 4+ years experience in Email Handling , Customer Executive, to kee Flere

$75 CAD på 1 dag
(0 bedømmelser)
1.4
zafarsadique1203

☎️ ? Handling Expert,Chat well. I have a good command over language too.I am new to freelancer.in but I can assure you that once I get to work,I will never be free on freelancer.in

$75 CAD in 3 dage
(0 bedømmelser)
0.0
iambilalaziz

Hello there, I have experience of a call center / BPO as a calling agent for more than one year.I can speak American accent and try to get them on the point.I think i'm a multi tasker so you will not be disappointed on Flere

$75 CAD in 7 dage
(0 bedømmelser)
0.0
timsalu

Throughout my experience in the service industry, I’ve always aimed to be resourceful and efficient by creating seamless experiences for my customers. I’m known as a results-driven, empathetic person who respects custo Flere

$75 CAD in 7 dage
(0 bedømmelser)
0.0
Hassanbedir47

Kindly Check my proposal and we can conduct an interview I do have a wide range of experience dealing with customers handling reviews and complaints adding new reviews if needed developing and enhancing customer servic Flere

$100 CAD in 7 dage
(0 bedømmelser)
0.0
annemercado95

Hello! I have extensive years of background in customer support. I have also worked as Quality Assurance Analyst, improving guidelines and policies. I have also handled agents, checking their productivity, quality of Flere

$100 CAD in 7 dage
(0 bedømmelser)
0.0
joeybraza0326

Hi! I had been in the customer service and tech support industry for the last 15 years as a trainer. My experience and expertise has met and exceeded what you are looking for in a freelancer. I am looking forward to wo Flere

$75 CAD in 7 dage
(0 bedømmelser)
0.0
melicah21

Hello Sir I am female, pro active and have some experiences in customer service field. I am good to communicate in a call and in chat. Please contact me further to have further talk. Looking forward to hearing from you Flere

$55 CAD in 7 dage
(0 bedømmelser)
0.0
NikoEscoto11

Hi, Future Client! Our collaboration on your project will be a true pleasure. My working experiences are perfect fit for the role you are looking for. I have practiced being a Team Leader since 2019 so my skills are Flere

$75 CAD in 7 dage
(0 bedømmelser)
0.0
RrokiKacurri

Hi! My name is Rroki Kaçurri! I am from Albania and I am currently working at a Call Center (part time). I speak English and Italian language ( Albanian native)."dec22" I used to work for many years on different types Flere

$50 CAD på 1 dag
(0 bedømmelser)
0.0
mahendranayak2k

Dec22 After Reading your Description, it reminds me of my recent work which is almost the same and I love to share it with you if you give me a change to showcase my skills. I am from an teaching background I can unde Flere

$80 CAD på 1 dag
(0 bedømmelser)
0.0