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helpdesk project

Website must be using ASP.NET and Microsoft SQL for database

Draft template need to be designed

Source code, dll etc must be provided

Module 1 (End-user):

User must be authenticated based on domain prefix, password and captcha eg. if user name is [login to view URL], authentication uses [login to view URL] and password.

Once login, user is able to input the following:

Option give – new (it will be auto generated) or existing ticket (user will need to fill in)

If existing, input ticket #, if ticket not closed, user able to view ticket status. If ticket closed, message only

If new, verify email address, optional contact number, select module, input issue, type of issue, attach document\photo (limit 10MB)

Able to save, sent <SLA respond timer starts>

Once sent, email notification sent to user & helpdesk team <SLA respond timer stops> <SLA resolution timer starts>

Database must create Ticket # and Case #. Ticket # remains same until closed. Case # changes on each event.

Module 2 (Helpdesk):

Helpdesk user able to login username and password

helpdesk user able to assign task to support team\person, set severity level,

helpdesk can analyse and split or combine tickets

helpdesk can escalate case – in case complex issue

helpdesk can request for time extension and customer can login and approve\deny time extension

helpdesk user able to sent email to user requesting more info. <SLA resolution timer pauses>

when user reply with requested info, new case # is used <SLA resolution timer resume>

helpdesk user able to analyse and input solution and close case. email notification sent to user <SLA resolution timer stops>

engineer able to analyse and input solution and close case. email notification sent to user, helpdesk team <SLA resolution timer stops>

Evner: .NET, ASP, ASP.NET, C# Programmering, SQL

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Om arbejdsgiveren:
( 0 bedømmelser ) BSB, Brunei Darussalam

Projekt ID: #16384096

26 freelancere byder i gennemsnit $1219 på dette job

ambar

I don't want to permit Engineers to Close a ticket. I have noticed that if the engineers have the authority to close of a ticket- they can misuse their power; and close tickets as per their wish. It is really a fact th Flere

$1323 USD in 20 dage
(140 bedømmelser)
8.6
agilepksolutions

My main and only skill is C# Desktop and Web using MVC on .NET and developing from more than 6 years. 99% projects on portfolio are in mentioned skill.

$1411 USD in 10 dage
(112 bedømmelser)
8.0
jastp

Hi there! I've read the details you mentioned and I'm interested in working on this app! I've a few important queries to ask so can we please discuss over chat to make everything clear to proceed further? We hav Flere

$1500 USD in 20 dage
(104 bedømmelser)
7.9
augurstech

Dear Employer Greetings From Team Augurs Coming to your project scope we will develop your help desk application on asp.net ,my sql database where end user must be authenticated based on domain prefix, password and Flere

$1764 USD in 30 dage
(64 bedømmelser)
7.6
amitorada

Hi, we, Cears Infotech having 7+ years of experience in ASP.Net/C# technology development. we have provided many enterprise level solutions like ERP, CRM, HRMS , Payroll, POS, Online flight booking engine, HRMS, Ec Flere

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7.2
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esolpro

Greetings Sir! I have 12+ years professional experience in software and web applications development. My core specialties are to build websites and web applicaions using HTML5, css3, js, Asp.Net, DNN and other re Flere

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TanzeelAhmed

I REVIEWED YOUR PROJECT DETAILS & WOULD LIKE TO OFFER YOU MY SERVICE OF DOING FIRST TASK FOR FREE, JUST TO PROVE MY SELF TO U AND ALSO GET EXCELLENT REVIEWS FROM U, AFTER YOU AWARD ME JOB AND CREATE INITIAL MILESTONE F Flere

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AzzkaNoor

Your project's posting has caught my attention as this lies exactly in my domain of expertise. To ask a few questions & to gather all the requirements for this project, i request you to message me. Expertise and skil Flere

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Zahidtanveer

Hi, I'm .Net Developer Contact me for Quality Work and Available for Immediate Start. After reading your Project Description this looks like a perfect fit for my skill sets. Relevant Skills: Asp.Net,MVC,C#,HTML,CSS Flere

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nicrosoft

I've read your requirements . It's always my first priority to full fill your requirements. 100% guarantee of work. Project will be delivered on decided time. Price can be negotiatable because right now I need best rev Flere

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sanjaybhansali

hello sir I have 8 year experience in dotnet technology I can give your best work in dotnet I have very good knowledge about dotnet if you like then we can discuss over the chat thanks

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rkmomin

A proposal has not yet been provided

$794 USD in 20 dage
(13 bedømmelser)
4.1
webphonix

I have readymade DEMO for you. Hello Employer, I am Gurudev kumar from Hyderabad, India. Please share the requirement details on freelancer chatbox. I am very much interested to work on your project. I can star Flere

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pearly007

 Lead Engineer with 13 plus years of experience in design and development of Enterprise software products and solutions  Strong working knowledge on both Web based and Win forms based solutions  Specialized in Flere

$1333 USD in 25 dage
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3.2
freelancernewtec

Hello, I would like to take this assignment. I am having 14 years of experience on web development, deployment and project management. Below are my core technical skills •ASP.Net /HTML/CSS/JavaScript/JQuery •C# Flere

$1333 USD in 21 dage
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whitehorsetechn

Greeting, I have understood your helpdesk task and can do it with your 100% satisfaction. Please ping me for more discussion. I have more than 5 years of experience in .NET, ASP, ASP.NET, C# Programming, SQL

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indiaittech

Hello, INDIA IT TECH is applying here, a company with 10+ years of experience in providing web solutions. We are basically in INDIA and providing services to all over the world. We have a smart eye for perfec Flere

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snovasys

Hi, I am a Microsoft Certified Professional Developer (MCPD) certified Lead ASP.NET / Microsoft SQL developer worked for some of the world’s biggest organisations like Microsoft, Royal Bank of Canada, UBS (Swiss Ba Flere

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