Technical service chatbot - 30/11/2023 18:46 EST
Betalt ved levering
Chatbot System for Technical Support
We have already had the opportunity to test a technical support chatbot, and it was not useful as essential functionalities were missing.
Natural Language Chat in All Languages: The chatbot should respond in the user's language, searching for answers in company documents in English. Conversations (tickets) should be saved in English.
Human Support: In case of difficulty, the chatbot should be able to involve a human technician in the chat using WhatsApp or WeChat if possible.
Multimedia Support: In addition to text communication, the system should support the sending of images in tickets.
Search in Available Resources: The chatbot should first search in company documents and reference links. If necessary, it can perform web searches or request direct intervention from a technician.
Step-by-Step Resolution: When providing instructions to solve a technical problem, the chatbot should suggest specific checks. For example, asking the customer to check a specific aspect and proceeding with further suggestions based on the outcome.
These are the essential elements of the chatbot system for technical support.
We already have a website where we collect documents for technical service.
Additional Information: Before accessing the support service, it is necessary to register machine data, such as type, serial number, and year of production, along with company information. It is also crucial to accept the service conditions, including costs (warranty period and associated costs, as well as costs after the warranty period, both for AI assistance and human technical support, calculated per ticket, per hour, or per minute). Access to the chat is possible through the web and, if possible, through WhatsApp and WeChat
Projekt ID: #37495119
32 freelancere byder i gennemsnit $2330 timen for dette job
Hi 老铁. I have rich experience on Data-Service development based on Machine-Learning and full-stack technologies. Also familiar with integrating to web, cross-platform app or mini program.