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UK Chat Support - Require Call Center only from India - Minimum 10 seats

Chat Support Process (UK Online Footwear Company) With Fix Payout

Nature Of work: - Answer all the queries of the UK based customer through

Chats .Center will get a admin portal where they can chat with customer.

PC Required: 10 Seats

Workload: Dependent on center capacity

Contract period: 11 Months

Working Day: 30 Days

Shift: 8 Hour as per UK time Zone

Submission: Daily

Pay Out: £4 / hour/Per Agent

Billing: - £4 x 8 hours x 10 seat

Example:- If a UK Pound Rate is 93.00 (INR)

(372 INR ) x 8Hrs x 10 seats = 297600 Per day

If center runs 26 days in a month then - 29760*26 = 773760/- Approx

Payment: After Invoice within 10 working Days

Payment Cycle: 15 Day

PAY CHANNEL: Bank Transfer

Advance Billing : Available from Client after 15 days of going Live

Sign up with: - End client based at UK and sign up will be at vendor’s office in India

Training: Training will be onsite by Client Representative, for 10 international working days. Center needs to bear the up and down cost of Travelling for trainer and arrange for hotel accommodation. After training certification will be done from Client end.

Vendor ship Charges applicable

Sign up Procedure:

1. Send your Company profile with Document.

2. After giving the amount the sign up.

3. Training

4. Go live.

Requirements:

1) Center sends Application Form with Complete Company Profile & LOI

2) Center submits following legal papers & certifications : Bank Statements

for last 6 months + IT Returns of last 1 year

3) Pictures of Existing Infra.

4) Pan card Snapshot Required.

5) Center has to ensure that all that is mentioned in the company profile

and other legal papers & certification is true and correct.

* Technical Specifications *

WORKSTATION’S CONFIGURATION:-

Higher Processors: Windows XP

Desktop Machine with Operating system

CPU: - Dual core 3Ghz

Ram 2 GB DDR2/3

LCD 16” inch

HDD 160 GB

1mbps Internet

Reference center is in Bangalore. Center can visit there to see the operations. They are running for 4 months. Payment proof can be shown upon request to interest centers only. Due to increase in customer base the client is looking for another call center for operating the chat support.

Evner: BPO

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Om arbejdsgiveren:
( 0 bedømmelser ) India

Projekt ID: #16962939