Enhance Existing Avaya IVR

@AwaisChaudhry

Hello, I understand you want to upgrade your Avaya IVR with new menu options, improved voice recognition, and streamlined routing to ensure callers reach the right skill groups. I will work with Avaya Experience Portal and Orchestration Designer, and fine-tune VoiceXML paths so the new options align with your approved prompts, while keeping the current system stable. I’ll wire in your supplied scripts and WAV prompts, validate routing against all queues, and ensure the end-to-end paths pass your pilot tests with minimal ASR variance. Approach: I’ll review the current IVR design and documents, implement the new menu branches, and tune the ASR using your preferred tooling (Nuance or built-in tuning). I’ll adjust the routing logic to remove detours and verify each new path through unit and regression testing on the provided dev/test VMs. I’ll run end-to-end scenarios for the two-day pilot, monitor ASR accuracy, and ensure clean deployment with no regression in existing paths. Key questions for you are included below to ensure I cover all critical angles:Frame a unique question about the project to engage the client, tone should be professional and concise - What specific new menu options and prompts (state/intent) should be added first, and what are their expected call flows? - Which queues must each new option map to, and are there any exceptions or overlap rules? - Do you require persistent user data or context to influence routing across sessions? - Are there any third-pa

@tangramua

Dear ,   We carefully studied the description of your project and we can confirm that we understand your needs and are also interested in your project. Our team has the necessary resources to start your project as soon as possible and complete it in a very short time.   We are 25 years in this business and our technical specialists have strong experience in Linux, Testing / QA, Asterisk PBX, VoIP, Software Development, VoiceXML, Regression Testing, Avaya and other technologies relevant to your project.   Please, review our profile https://www.freelancer.com/u/tangramua where you can find detailed information about our company, our portfolio, and the client's recent reviews.   Please contact us via Freelancer Chat to discuss your project in details.    Best regards, Sales department Tangram Canada Inc.     

@AITSoft

Hi there, I’m Shamshad, and I’ve worked extensively with Avaya Experience Portal, Orchestration Designer, and VoiceXML. I understand your IVR needs a fresh menu structure, more accurate routing, and smoother natural language voice selection. I’ll map the new options you provide into the existing flow, optimize ASR tuning with Nuance or the built-in tools, and adjust call-routing so paths go straight to the right queues without detours. I’ll validate changes against your design docs, run unit and regression tests on your dev and test VMs, and ensure the WAV prompts integrate cleanly. The goal is a clean deployment, end-to-end test success for all new paths, and no more ASR errors beyond baseline during a two-day pilot. If you’ve upgraded IVRs before and want quick kickoff, I’m ready to lock in a timeline. What is the target go-live date for the updated IVR, and are there any non-functional constraints (uptime window, rollback plan) I should align with during the two-day pilot? Best regards,

@AZTURK1

Hi there, I will update your live Avaya Experience Portal IVR built with Orchestration Designer and VoiceXML and tune ASR (Nuance / built-in) so callers reach the correct Avaya CTI skill groups without detours. - Implement supplied new menu options: import VoiceXML scripts, attach WAV prompts, update application flow nodes in Orchestration Designer and deploy to dev/test VMs - Tune ASR grammars and confidence thresholds using Nuance/built-in tools; run focused utterance tests and update grammars for natural phrasing - Adjust call-routing logic: correct skill-group mappings, edit AACC/Avaya Aura routing steps, and validate queue targets with simulated calls - Risk/quality-control: staged deployment with backup checkpoint and post-deploy validation including a two-day pilot and rollback plan Skills: ✅ Avaya Experience Portal / Orchestration Designer ✅ VoiceXML ✅ Nuance ASR / ASR tuning tools ✅ AACC / Avaya call-routing and skill-group mapping ✅ Regression testing / end-to-end validation Certificates: ✅ Microsoft® Certified: MCSA | MCSE | MCT ✅ cPanel® & WHM Certified CWSA-2 I’m available to start quickly; Is this running on a live production cluster now and do you prefer I perform changes directly in dev/test then coordinate a production cutover? Best regards,

@irsolutions

With over a decade of experience in IVR system enhancements and high-scale systems, I understand your need to improve the functionality of your Avaya IVR system. Your project goal of updating the menu options, fine-tuning voice recognition, and adjusting call-routing logic align perfectly with my expertise in enhancing complex systems for optimal performance. My background in developing solutions for 1M+ users and high-security FinTech projects directly applies to the challenges your project faces in routing callers efficiently. A strategic insight for your project would be to prioritize seamless integration of the new menu options to ensure a user-friendly experience. In a similar project, I successfully implemented voice-recognition enhancements that significantly improved caller interactions and system efficiency. I am confident that my experience can help streamline your Avaya IVR system and enhance overall performance. Let's discuss how I can assist you in enhancing your Avaya IVR system and ensure a smooth deployment process. I am excited to collaborate with you on this project and look forward to discussing the roadmap for implementation.

@mobiwebsolutions

✋ Hi There!!! ✋ The Goal of the project:- Enhance your Avaya IVR system with improved menu flow, accurate voice recognition, and optimized call routing. I carefully reviewed your need to update menu options, fine tune ASR using Nuance or built in tools, and correct routing logic while ensuring stable deployment and clean test results. I am a strong fit because I have hands on experience with Avaya Experience Portal, VoiceXML, and IVR optimization in live environments. • IVR menu updates with VoiceXML and improved caller navigation with clean UI logic design • ASR tuning and call routing adjustments to ensure accurate skill group mapping and performance • Full testing, regression validation, database handling, and clean source code delivery for deployment I bring 9+ years experience as a full stack developer and have completed similar IVR enhancements with routing optimization and voice recognition improvements. Looking forward to chat with you for make a deal Best Regards Elisha Mariam!

@purealmaz

I HAVE A QUESTION: Regarding the ASR tuning, are you currently using the built-in ASR tools, or do you have a specific Nuance engine (like Nuance Recognizer) integrated? This will help determine the best approach for fine-tuning. I understand your requirements for enhancing your existing Avaya IVR system by updating menu options, fine-tuning ASR, and optimizing call-routing logic. With extensive experience in the Avaya ecosystem, including Experience Portal, Orchestration Designer, and VoiceXML, I’m confident I can deliver a solution that meets your goals efficiently and reliably. You mentioned needing someone who has led similar Avaya upgrades, and I fit that description perfectly. One of my recent projects involved a complete overhaul of a legacy Avaya IVR for a financial services client. The system supports: • Migrating complex call flows to Avaya Orchestration Designer 7.x, using VoiceXML and custom Java nodes. • Integrating with Nuance Recognizer 10 for natural language understanding, which significantly reduced misinterpretations. • Re-architecting skill-based routing logic to connect with Avaya Aura Communication Manager, ensuring high routing accuracy. This experience is directly relevant to your project, especially with regard to fine-tuning ASR, adjusting routing logic within Orchestration Designer, and ensuring a seamless deployment with rigorous testing against your acceptance criteria. I focus on building systems that are: Scalable and production-ready Secure and maintainable Easy to extend and evolve with future needs My approach is agile, detail-oriented, and goal-focused—ensuring that what we build isn’t just functional but also efficient and easy to maintain. I am ready to start quickly. Let’s connect and discuss how we can bring your idea to life. Looking forward to it! Best regards, Philip Oyedoyin

@stadnichuk

Hey there, Is the wrong routing happening inside the Orchestration Designer call flow, or after transfer at the vector or skill-group level? That will decide whether the fix belongs in the VXML app or in the routing handoff. For ASR tuning, are you using Nuance grammars and confidence settings now, or only the built-in recognition flow? That changes whether this is mainly grammar tuning, prompt flow tuning, or both. I’ve worked on IVR updates where the real issue is usually not adding menu nodes, but tightening noinput and nomatch handling, ASR confidence behavior, and transfer logic so callers land in the right queue the first time. I can update the menu tree, wire in your approved WAV prompts, tune the recognition paths, and run clean regression tests across each branch before pilot rollout. Looking forward to discussing more on chat. Best, Vladyslav

@securetechs

what version of Avaya is it running and are the call flows built in VoiceXML or using Avaya Orchestration Designer? asking because the approach changes depending on platform version, especially if you're modifying live routing. i can stage the changes against a test flow and run regression testing before anything touches prod. available now, can start today. what improvements are you rolling out first?

@emilesd617

Hi, I am a VoIP and IVR developer with 8 years of rich experience with a background in enterprise call-flow systems. I am familiar with Avaya Experience Portal, Orchestration Designer, VoiceXML, ASR, VoIP. For this project, the most important part is updating the IVR logic without affecting the stability of the live call flow. I will add the new menu options, improve speech-recognition tuning for more natural caller input, and fix the routing logic so each selection reaches the correct queue cleanly. I will also test the full flow carefully in dev and test before deployment. I'm an individual freelancer and can work on any time zone you want. Please contact me with the best time for you to have a quick chat. Looking forward to discussing more details. Thanks. Emile.

@Jafferi12

Updating that dated Avaya Experience Portal menu tree and fixing the routing detours is a solid move to improve your caller experience. It is great that you already have the WAV prompts and test VMs set up because that makes the whole process much smoother. Ill load your current application files into Orchestration Designer to map the new menu options and integrate your approved scripts. After that ill dive into the VoiceXML to tune the ASR grammars so natural speech is recognized perfectly and routes callers directly to the correct skill groups. Then ill run strict end to end tests on your dev VMs to ensure zero baseline errors before your pilot window. Ill also put together a short text file mapping out the new routing logic for your records. If you need any tweaks or related work down the line I can handle that too so you dont have to go through the hiring process again. Drop me a message and we can get this rolling.

@kunalk229

Hi, I’ve worked extensively with Avaya Experience Portal, Orchestration Designer, and VoiceXML, delivering IVR upgrades that improve routing accuracy and caller experience. I can quickly implement your new menu flows, integrate approved prompts, and optimize ASR using Nuance/built-in tuning to support natural speech. I’ll also refine routing logic to ensure precise skill-group mapping and eliminate current detours. Approach: • Update menu tree & VXML flows • ASR grammar tuning + confidence optimization • Routing logic correction & validation • Full unit + regression testing on your VMs You’ll get a clean deployment, fully tested call paths, and ASR performance maintained or improved during the pilot. I can start immediately and deliver within a tight timeline. Let’s connect and finalize scope. — QA/IVR Specialist

@abdf2010

Hello. I came across your project, Enhance Existing Avaya IVR and it aligns well with my background. I have hands-on experience with Linux, Testing / QA, Asterisk PBX that's directly relevant here. Feel free to reach out if you have questions.

@letswork92

I understand that your current Avaya IVR system has limitations, particularly with an outdated menu tree and inefficient call routing. Enhancing user experience is crucial for effective communication. With over 12 years of experience in full-stack development and expertise in Avaya Experience Portal, Orchestration Designer, and VoiceXML, I'm well-equipped to implement the necessary improvements. I can seamlessly integrate the new menu options you provide and leverage my skills with voice recognition technologies like Nuance to fine-tune ASR performance. Additionally, I'll refine the call-routing logic to ensure callers are directed efficiently to the appropriate skill groups. I appreciate that you will provide access to the current IVR application files and testing environments, which will facilitate a smooth deployment process. My commitment is to ensure all acceptance criteria are met with no ASR errors above baseline during the pilot phase. Could you please share more details about any specific metrics or benchmarks you have for measuring ASR performance post-implementation?

@haseebsidd07

Hey , I just went through the project description, and I see you are looking for someone experienced in Software Development, Avaya, Linux, VoiceXML, VoIP, Testing / QA, Asterisk PBX and Regression Testing. It instantly reminded me of a client who faced similar challenges, and I knew I had a tailor-made solution for it. Please review my profile to confirm that I have great experience working with these tech stacks. While I have few questions: • Is there anything else you’d like to add to the project details? • What’s the top hurdle you’re facing with this project? • What is the timeline to get this done? Why Choose Me? 250+ Projects. 5 Years. Zero Misses. My reputation is built on a single metric: Flawless Execution. While others promise quality, my last 100+ consecutive 5-star reviews prove it. I don’t just finish the job; I set the standard. Timings: 9am - 9pm Eastern Time (I work as a full time freelancer) The portfolio here is just the tip of the iceberg. To respect client confidentiality, my recent heavy-hitters aren't public, but I can share them 1-on-1. Click the 'CHAT' button, and I’ll send over the relevant samples immediately for your review. Regards, Abdul Haseeb Siddiqui.

@mateoc72

I will upgrade your Avaya IVR with new menus, precise routing, and natural-speech tuning to keep callers in the right queues. I'm a freelance Avaya/VoiceXML developer who can move quickly, with hands-on experience in Experience Portal, Orchestration Designer, and ASR tuning, plus unit and regression testing. Example: I recently enhanced a live IVR for a healthcare client with 5 new paths and ASR improvements, delivering a clean deployment and a two-day pilot with no ASR regressions. Best regards,

@adily1

Hey , I just finished reading the job description and I see you are looking for someone experienced in Asterisk PBX, VoiceXML, Software Development, Testing / QA, Regression Testing, Linux, VoIP and Avaya. This is something I can do. Please review my profile to confirm that I have great experience working with these tech stacks. While I have few questions: 1. These are all the requirements? If not, Please share more detailed requirements. 2. Do you currently have anything done for the job or it has to be done from scratch? 3. What is the timeline to get this done? Why Choose Me? 1. I have done more than 250 major projects. 2. I have not received a single bad feedback since the last 5-6 years. 3. You will find 5 star feedback on the last 100+ major projects which shows my clients are happy with my work. Timings: 9am - 9pm Eastern Time (I work as a full time freelancer) I will share with you my recent work in the private chat due to privacy concerns! Please start the chat to discuss it further. Regards, Adil.

@jagratip3

Hi there, I’ve worked extensively on Avaya IVR environments, including Avaya Experience Portal (AEP), Orchestration Designer, and VoiceXML-based call flows, along with ASR tuning and call-routing optimization in production contact center systems. Your requirements align well with my experience improving legacy IVR systems—especially where menu structures, routing logic, and speech recognition accuracy need refinement without disrupting a stable production environment. Here’s how I would approach your project: • Integrate the new menu options directly into the existing VXML/OD call flow while preserving current stability • Update and validate routing logic to ensure correct skill-group distribution and remove inefficient call detours • Tune ASR behavior (Nuance or native AEP ASR) by adjusting grammars, confidence thresholds, and fallback prompts to improve natural speech handling • Conduct end-to-end testing across all new call paths using your dev/test VMs, ensuring clean deployment and zero regression issues • Monitor pilot performance and ASR error rates during the 2-day validation window and make final refinements if needed I can start immediately and would be happy to align on a clear rollout plan and timeline once I review the current call flow structure. Best regards, JP

@kamranhyderm

With over a decade of experience in software development and Quality Assurance Testing, I am more than ready to bring my extensive skills and knowledge to enhance your Avaya IVR system. Although I may not have direct experience with Avaya Experience Portal / Orchestration Designer and VoiceXML, I have worked with other sophisticated systems such as Asterisk PBX and Linux. This means I can quickly adapt and learn the necessary tools to understand your current system and make the required improvements effectively. My expertise in Regression Testing will also come in handy for your project. I understand the importance of ensuring seamless functionality after updates are made, which is why I guarantee that the updated application will deploy cleanly and pass end-to-end test cases for each new path. By leveraging my knowledge on Nuance or the built-in ASR tuning tools, we can improve voice-recognition so callers can speak choices naturally without errors above the baseline. I’m confident I can quickly identify the issues, improve the system stability, and enhance both functionality and user experience without disrupting your current production setup. I focus on clean, scalable solutions and clear communication throughout the project. I would be glad to collaborate and help bring your product to a more reliable and polished state.