Vicidial autodialer installation & configuring with GSM Gateway & Vtiger CRM
We are using two 16 port dinstar gsm gateways and for the Calling Server we are using i3 processor with 4 Gb Ram with 1TB hard disk.
Current users are 30.
We want to implement autodialing system in our organisation for lead generation purpose for which you are required to install & integrate vicidial with the gsm gateways & vtiger crm
80% would be outbound calling & remaining would be inbound calls, so we want 1 port to be allocated for each user and all the incoming & outgoing calls of that particular user are routed through 1 dedicated port.
Also, you will have to integrate vicidial server with CRM server for proper call disposition & Call Logging Records & Click to Dial feature, you will have to tweak the existing Vtiger CRM server so that page loading is fast.
you will be required to create, trunks, inbound routes, outbound routes, extensions, users, campaigns
Currently we are using FreePBX setup in which we have timing rules for calls & after 7:30PM on all incoming calls a pre-recorded message is played, so want the same solution to be implemented in vicidial aswell.