Telemarketing Predictive Dialer Software Acquisition

I am in need of a robust predictive dialer software tailored for the telemarketing industry. The software should possess the following critical features: - Automated Dialing: Efficiency is key in telemarketing, and this feature will help streamline the process. - Call Recording: This is essential for quality assurance and training purposes. - Real-Time Analytics: I need insights and performance metrics in real-time to make informed decisions on the fly. - Voicemail Detection: Automatically detects and skips voicemail boxes, thus increasing the efficiency of call handling. - Automatic Call Distribution: Routes calls to the next available agent, ensuring minimal downtime between calls. - Call Whispering: Managers can listen in and provide real-time guidance to agents during live calls. - Do Not Call List Integration: Automatically cross-references and avoids numbers listed on Do Not Call registers to maintain compliance. - Time Zone Management: Ensures calls are made at appropriate times, respecting geographical time differences. - Customizable Scripts: Allows agents to use pre-built and customizable call scripts to improve call quality and consistency. - Agent Performance Dashboard: A dedicated dashboard that tracks and displays agent performance metrics. - Callback Scheduling: Enables agents to set up callbacks for potential leads, ensuring follow-ups are conducted effectively. - Local Number Matching: This will increase connection rates by matching the caller ID to the area code of the dialed number. Additionally, the software should come with a prepaid billing integration. This will help in managing costs effectively and maintaining control over the budget. Ideal skills and experience for the job include: - Proven track record in software sales, particularly in telemarketing tools. - Strong understanding of telephony and predictive dialer softwares. - Experience with integrating software with prepaid billing systems. - Ability to provide after-sales support and software training if needed.

Project ID: 38732429