I gang

Asterisk Click to Call and Record

What is needed is an Asterisk solution for a small call centre to :

[url removed, login to view] installed on our Asterisk server running AsteriskNow with FreePBX without breaking the FreePBX functionality

[url removed, login to view] instructions to make a call by way of XMLHTTP post with the customers external phone number, the agents internal phone number and a unique call reference string supplied as parameters.

[url removed, login to view] the agent and wait a configurable time for the agent to answer

[url removed, login to view] the agent does not answer within the time limit then to abandon the attempt

[url removed, login to view] the agent answers, then to call the customer external number with the agent connected and hearing the progress of the call.

[url removed, login to view] the customer does not answer then to abandon the call attempt and clear down

[url removed, login to view] the the customer answers, then the agent and customer will speak and Asterisk will record the conversation in both directions.

[url removed, login to view] the end of the call the recording will be stored in a folder specified by a configuration parameter. The file name will contain the call reference string supplied from the XMLHTTP parameter

[url removed, login to view] two directions of voice will be merged into a single file, after the call. This can be a batch process running on a schedule if required.

The development service will include:

[url removed, login to view] an written overview of the solution

[url removed, login to view] and supply any software with reasonable documentation in the code

[url removed, login to view] Asterisk configuration changes required to support the software

[url removed, login to view] written installation and configuration instructions

[url removed, login to view] (and remote access support if required) to the point where it works on our Asterisk server

Færdigheder: Asterisk PBX

Se mere: schedule agent, it needed for a call centre, it call centre, dial a code, customer service in call centre, customer service and call centre, clear a string in c, asterisk record click call, asterisk recording click call, asterisk click record, asterisk click call, internal documentation, freepbx server, email to phone call, voice record, voice call, time record, recording call, record voice, record call, pbx server, Customer Support Agent, customer service phone number, click software, call schedule

Om arbejdsgiveren:
( 1 bedømmelse ) Chepstow, United Kingdom

Projekt-ID: #946104

Tildelt til:

tektrix1

Kindly Check PMB

£700 GBP in 4 dage
(14 bedømmelser)
6.1

6 freelancere byder i gennemsnit £467 for dette job

keyz

I can do it.

£600 GBP in 7 dage
(5 bedømmelser)
4.6
voipmanvn

please check my profile and feel free to interview via message or skype:voipmanvn thanks.

£500 GBP in 15 dage
(9 bedømmelser)
4.1
mystuffworks

Please see private message.

£250 GBP på 1 dag
(2 bedømmelser)
2.0
enkillar2

Hi, Please help to check the PM. Regards

£500 GBP in 15 dage
(0 bedømmelser)
2.6
vinayaktelecom

Hello , I have good experience on Asterisk PBX,freePBX and call-center solution .I've developed already click to call product in [url removed, login to view] can completed within ten days it would live with [url removed, login to view] are some changes Mere

£250 GBP in 10 dage
(0 bedømmelser)
0.0