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VICI/Asterisk dialer timeout problems

We are running a modified install of the VICI dialer. We are running this in several offices, but are having problems. When the agents are dialing, they will sometimes lose connection to the server and have to log out and back in. There is no pop up or any error like that. It simply will be dialing for an agent one minute, and then the next it wont. Incoming calls and transfers will not get sent to that agent either. When viewing from the admin panel, they show they are online and ready, but if I try to submit any changes to their ingroup logins or other such thing, it pops up an error saying that their system API is not active.

We have upgraded slower computers with more RAM. We have upgraded bandwidth and router to 100 mbps or higher in all shops. When an agent pings our servers from the command line, they get about 100 ms.

Upgrading all that seems to have helped, however it has not completely solved the problem. We still get agents who time out a lot during the day. The dialer will be dialing fine, but then the agent's system API will go offline, and they will not receive calls even though they are logged in and ready.

The dialer seems to work fine other than this issue. We have tried all ideas we could think of. If anyone knows of any possible causes for agents who are online but stop dialing, we would appreciate any help you can provide.

Færdigheder: Asterisk PBX, VoIP

Se mere: 22 problems, vici dialer error server time, dialer timeout, online voip, voip dialer, voip api, voip admin, vici, pbx server, dialer, asterisk server, asterisk install, asterisk bandwidth work, asterisk agents, issue asterisk, asterisk online, voip incoming, dialing, asterisk pbx system, asterisk system, asterisk bandwidth, asterisk running, asterisk incoming, asterisk problem, minute calls

Om arbejdsgiveren:
( 0 bedømmelser ) Newport Beach, United States

Projekt-ID: #960003

5 freelancere byder i gennemsnit $114 for dette job

voipmanvn

hi, please check my profile, I will help you solve this issue Thanks

$100 USD på 1 dag
(10 bedømmelser)
4.3
vinayaktelecom

Please check PM

$150 USD in 2 dage
(0 bedømmelser)
0.0
debanjanbasu

Respected Sir, I have got experience in this issue. I would like to do it for the minimum cost possibly free. I have been handling dialers for long time now. Please do contact me asap. Yours faithfully, Debanjan Mere

$40 USD på 1 dag
(0 bedømmelser)
0.0
bigmoose

Hi, Please see the PM... Has some suggestions! Kind regards,

$80 USD på 1 dag
(0 bedømmelser)
0.0
nireplac

We need to analyze the whole context. You don't specify if the places are local or remotes, 100 ms means that they 're far enough to support a T1 connection or lower bandwidth. Information it's not enough to provide a Mere

$200 USD in 14 dage
(0 bedømmelser)
0.0